A:Not at this number; hours here are Mon-Sun 8am-12pm ET.The least busy day is Sunday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 12 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Sling TV below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Sling TV phone number to document the phone system.
Here is how our research team describes the way the Sling TV phone system greets you: Need quick assistance, whether it's about programming, billing, or account updates, our chat agents are here to help. Skip the line and press 1 to receive the text message for instant chat support.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from Sling TV's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Sling TV. The best live TV streaming service in America.
Looking to stream all the NFL and college football action?
Head to Sling dot com slash Watson to find out which networks are hosting the game.
That's sling dot com slash w h a t s o n.
Need quick assistance?
Whether it's about programming, billing, or account updates, our chat"
Excerpt from a call with Sling TV
Saturday, January 6, 2024 4:23 PM
They may need the phone number on your account
"Thank you for calling Sling TV.
The best live TV streaming service in America.
Wanna get to an agent faster? You can skip the line and get connected to instant chat support where you can get support to address any concern.
Our chat agents are ready to help Press one to receive a text message and get connected."
Excerpt from a call with Sling TV
Thursday, July 11, 2024 6:51 PM
They may ask your reason for calling (instead of a menu)
"Corinne, how can I help you today? Thank you for contact Sling TV."
Excerpt from a call with Sling TV
Thursday, October 17, 2024 10:07 PM
They may ask you to enter information with the dial pad
"Thank you for calling Sling TV. The best live TV streaming service in America.
Wanna get to an agent faster?
You can skip the line and get connected to instant chat support where you can get support
receive a text message and get connected. Message and data rates may apply.
Please enter the ten digit cell phone number you would like to receive the text on, terms and conditions."
Excerpt from a call with Sling TV
Saturday, June 1, 2024 3:45 PM
They may ask you to say or enter information
"Please say or enter the guiName Sure"
Excerpt from a call with Sling TV
Thursday, April 11, 2024 6:55 PM
The first phone menu
"Thank you for calling Sling TV. The best live TV streaming service in America.
If you need help signing up, press one.
If you wanna make a payment, have an account, or programming relay related question, press two."
Excerpt from a call with Sling TV
Tuesday, June 4, 2024 6:35 AM
What are the hours and when should I call?
Sling TV operates the call center for this 888-361-7149 phone number Mon-Sun 8am-12pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 986 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Sling TV at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sling TV phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sling TV staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sling TV is Sunday.The most busy day to call is Friday, which averages 59% more phone calls by comparison.Again, this is based on a sample of 986 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Sling TV is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Sling TV staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
There are many reasons why people may need Sling customer service. A lot of people have questions about activation before they purchase the product, but in my case, I needed help understanding the payments and charges that were on my bill. I didn’t want to pay my bill until I made sure that I wasn’t going to pay more than what I had signed up for. I like to talk to real people when I discuss billing, so I bypassed their live chat and opted to call their phone number in the hopes of talking to a real person.
A few things that I think helped expedite my phone call was that I had my account number and my billing statement number handy so I was able to answer it when asked. This saved me from having to wait for the general helpline. I also kept my laptop up in case I needed to refer to my bill for any help. Anyone calling about a service issue would probably want to be near their computer or Roku to try some troubleshooting solutions, but because that was not my specific problem, I cannot speak to that particular customer service issue.
The first option I was given was to get help signing up, and I was told that I could go online to do so. However, I didn’t want a live chat, so I stayed on the line. The directory was very short which I appreciated and while I could have pressed two for account help, it directly went to hold music, so I just let it stay on hold. The music was quite pleasant and I didn’t mind listening to it in the background. I simply put my phone on speaker and set it next to the laptop while I worked on a few things. Every once in a while, the music would break and I was told I could go online for help, but overall, the hold experience wasn’t bad.
While there wasn’t a callback option, the wait time wasn’t bad at all. I called around noon, and it only took 3 minutes for someone to pick up my call. The speaker was clear and easy to understand, and they quickly looked up my account information and walked me through what each charge on my bill meant. I was off the phone in less than 10 minutes with my questions resolved and was happy to participate in the customer service survey.
Overall, I think Sling TV customer service gets negative reviews because people want access to streams that aren’t available in their areas. There is nothing that a customer service rep can do about that. However, if you have a real account issue, they are very helpful and will sort it out quickly.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Sling TV
If you have time to do a bit of reading before you call Sling TV, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Sling TV customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Sling TV is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Sling TV provides this option.
Use this link to get customer service support online
Sling TV, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Sling TV customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sling TV's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sling TV agent. This phone number is Sling TV's best phone number because 1,878 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-361-7149 include Cancel or Change Account, Account Access, Refund a Charge, Streaming or Download Trouble, Add a Channel and other customer service issues. Rather than trying to call Sling TV first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or twitter or web. In total, Sling TV has 1 phone number. It's not always clear what is the best way to talk to Sling TV representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sling TV. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sling TV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
