Sprint Phone Number

Calling Sprint customer service faster by GetHuman

800-369-5400
Customer service
Current Wait: 23 minutos (10m avg)
Hours: Mon-Fri 7am-12pm EST; best time to call: 10:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Acuerdo de pagoTeléfono perdido o robadoCancelar servicioActualizar información de cuentaSoporte de dispositivoA different issue
Get to a live person fastest: Presione 1 para servicio al cliente, presione 2 para configurar un nuevo servicio y presione 3 para activar un nuevo dispositivo

Reasons customers like you called recently

Hi*I have galaxy Samsung s** phone which is not working now.Can I exchange at sprint st...
hace 16 horas
My phone is saying it has no service when in fact I know what does supposed to have! Ca...
hace 2 días
I need help blocking a number
hace 2 días
I set up a code number and face recognition and now my phone is locked out and I cant r...
hace 3 días
I was chatting with michael p. Can you reconnect me?
hace 5 días
I buy used sprint iphone and like to do international sim unlock because Im in okinawa...
hace 5 días
I'm trying too find out if I have insurance on the second phone in my plan...
hace 7 días
Checking benefits that were never given to me, ie. Free Amazon prime and Netflix
hace 7 días
I got a new iphone ** and I need it activated
hace 7 días
Want to connect a phone i have
hace 8 días
I need to change to your service. Does it come with free
hace 9 días
I’ve done this * TIMES. I WANT TO SPEAK TO A LIVE PERSON, PLEASE!!
hace 12 días
My Galaxy Samsung j* * phone is blanking out when I'm trying to use it, its not operati...
hace 12 días
Need call about. An old account. Call Eric ***.***.****
hace 13 días
I need to get information from an old account. Please contact Eric ***.***.**** asap. T...
hace 13 días
See more recent reasons for callingHelp me with my issue
How to call Sprint

Our Editor's Notes on Sprint's Phone-Based Customer Care

Sprint provides telephone and Internet services to over 54 million customers. As you might expect, Sprint offers multiple customer service options, including phone-based support.

Why Do People Call Sprint?

People call Sprint for a range of reasons, including:

  • Setting up a new account
  • Adding or purchasing a new phone
  • Learning about service outages
  • Changing personal information, such as name or address
  • Billing issues
  • Changing rate plan
  • Adding new services
  • Canceling an account

The call menu is straightforward: Calling Sprint customer service takes you a voicemail menu where you can indicate your issue and be directed to an automated service or live representative.

If you are calling from your Sprint phone, you don't even need to dial a number: Just hit *2 for general customer service, *3 for bill payment or *4 to check minutes and account balance.

Some customers prefer to not have to wade through an automated voicemail message. One way to fast-track your concern to a live person is to hit "0" at each prompt. Eventually, you'll be directed to an agent.

How do People Feel About Sprint's Phone Customer Service?

Sprint customers express a range of opinions about the company's phone-based customer service. Some praise Sprint's customer service representatives for providing polite, friendly and effective support. Others are not so pleased with the help that they have received.

Notable Cases

In one case that was documented online, a man contacted Sprint about getting a reduction in his monthly bill. The customer service representative presented him with an option that offered a significant discount from what he was currently paying.

A few days after the man entered a new agreement, his wife visited a Sprint store for a device upgrade. She was told that she could get a better plan that offered even more savings than the husband had negotiated over the phone.

Unfortunately, store staff could not make the change. Calling Sprint didn't help, and the couple ended up being put back on their original, much more expensive plan.

Because the original request had been made over the phone, the couple was unable to easily prove what had happened. While the phone rep promised that a manager would call the couple to resolve the issue, this never happened, leaving these Sprint customers very frustrated.

Eventually, the situation was resolved, but it required email contact instead of handling the situation over the phone.

What Can Be Accomplished with Sprint Phone Customer Service?

Many of common customer questions and issues can be addressed through Sprint's automated voicemail menu or a conversation with a customer service representative. These issues include basic phone setup questions, ordering a new device, updating billing information and learning about new plans.

However, there are some issues that might require a different approach:

Device repairs, for example, will need to be handled through a Phone Repair Center. While a customer service representative may be able to help you determine whether a service problem originates with your device, an accessory or your phone service, a device malfunction will require you to ship or bring your phone to a Sprint Phone Repair Center.

In addition, phone reps do not sell accessories over the phone and can't move your phonebook from one device to another. If you prefer to pay your phone bill in cash, you will need to visit a Sprint store to do so.

Finally, individuals who wish to order a new service plan may find phone-based customer service confusing. If you prefer to see service plan options and contracts in hard-copy before making an agreement, consider seeking help at a Sprint store.

What Can Be Done if Sprint Can't Resolve Your Problem by Phone?

Consumer questions, problems and concerns can often be addressed by Sprint's phone-based customer service team. However, there are situations in which customers have not been satisfied by resolutions offered by Sprint.

There are many reasons for unresolved issues, including:

  • Sometimes callers and customer service representatives don't communicate well with each other.
  • The customer's needs can't be met over the phone: For example, the caller needs phone accessories or the device needs physical repairs.
  • Sprint's policies don't suit a customer's needs or wishes.

When Sprint can't resolve an issue over the phone its customers might opt for the following:

  • Hanging up and calling back to speak to a different representative. In cases where communication styles may have hampered the effectiveness of the first call, this could be a good option.
  • Using a different medium to contact Sprint. Sprint offers customer service via email, online text-based chat and its social media accounts. Putting the issue into writing may help clarify the circumstances and bring about a resolution. Text-based communication also provides the customer of evidence of promises made by Sprint's representatives.
  • Visiting a Sprint store. Some issues are most easily resolved via face-to-face interaction. You can enter your ZIP code on Sprint's website, or call Sprint directly, to get a list of stores near you. If you plan to visit a store, consider booking an appointment with a specialist through Sprint's website. This can reduce wait time and frustration.

Customer Number 800-369-5400 - by the Numbers

Número de teléfono para marcar
800-369-5400
Devolución de llamada disponible
SI
Llamada atendida por una persona real
SI
Departamento al que llamas
Servicio al Cliente
Horario del centro de llamadas
Lun-vie 7 am-12pm EST
El mejor momento para marcar
10:15 am
Navega por el laberinto del teléfono a un humano
Presione 1 para servicio al cliente, presione 2 para configurar un nuevo servicio y presione 3 para activar un nuevo dispositivo
Espera promedio
Espera actual
23
Rango (entre números de teléfono)
1
Rango (general)
1
Métodos alternativos
teléfono, chat, twitter, web
Calidad de la comunicación
51%
Calidad de la ayuda
58%
Votos de los clientes
2,702
Información actualizada por última vez
Sat May 30 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Sprint's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Sprint, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Sprint. Este número de teléfono es el mejor número de teléfono de Sprint porque 135,576 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-369-5400 incluyen Payment Arrangement, Lost or Stolen Phone, Cancel Service, Update Account Info, Device Support y otros problemas de servicio al cliente. El Sprint centro de llamadas al que llama tiene empleados de Colorado, Kansas, Texas, Oklahoma y está abierto Mon-Fri 7am-12pm EST según los clientes. En total, Sprint tiene 7 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Sprint representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Sprint - by phone or otherwise

Si bien 800-369-5400 es el mejor número gratuito de Sprint, existen 10 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Sprint clientes, es llamando a su 888-211-4727 número de teléfono para su Servicio al Cliente departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 888-211-4727 para Servicio al Cliente. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Sprint, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Sprint.

What is GetHuman's Relationship to Sprint?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sprint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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