A:Press 2 at the first menu, then press 2. Next, press 1, then press 5.Our free phone can also navigate phone menus to get a live human at Stream Energy for you.
Q:
Does Stream Energy offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-9pm, Sat-Sun 9am-6pm EST.The least busy day is Saturday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · Mon-Fri 7am-10pm, Sat-Sun 8am-5pm CST · This is number for Georgia gas service. Other number is for electricity only. · Report an outage or gas emergency, press 1; otherwise, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Stream Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Stream Energy phone number to document the phone system.
Here is how our research team describes the way the Stream Energy phone system greets you: Report an outage or gas emergency, press 1; otherwise, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu, then press 2. Next, press 1, then press 5.
Below are some clips we've found from Stream Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Stream. To report an outage or gas emergency, press one.
Otherwise, press two."
Excerpt from a call with Stream Energy
Tuesday, January 16, 2024 11:12 PM
The first phone menu
"Welcome to Stream. To report an outage or gas emergency, press one.
Otherwise, press two."
Excerpt from a call with Stream Energy
Tuesday, May 21, 2024 1:40 AM
After you press 2
"For Georgia, press one.
If you are an Illinois customer, please press two."
Excerpt from a call with Stream Energy
Monday, March 25, 2024 3:52 PM
What are the hours and when should I call?
Stream Energy operates the call center for this 866-447-8732 phone number Mon-Fri 8am-9pm, Sat-Sun 9am-6pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 365 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Stream Energy at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Stream Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Stream Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Stream Energy is Saturday.The most busy day to call is Monday, which averages 378% more phone calls by comparison.Again, this is based on a sample of 365 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
Getting through this number was actually really easy. I had no issues navigating the online system, nor did I have any problems with getting someone on the phone. When I called Stream Energy, I was first taken to the automated system, where I was asked whether I was calling to report a power outage or for some other reason.
If you're reporting an outage, you're told to press 1; otherwise, you can either press 2 or remain on the line. Next, I was asked if I was calling about service in Georgia or somewhere else. Although it seemed odd that it would single out Georgia when it also serves Texas and several mid-Atlantic states, I opted for Georgia.
I was then transferred to the next menu and asked why I was calling. I was given several options to choose from, including paying my bill and setting up services. I opted for setting up services and was connected to a representative within minutes. When connected, I said that I was going to be moving to a new address soon and wanted to make sure that I could get services set up.
She said that wouldn't be an issue and that I could get services set up before I moved into my address. I said that I didn't yet have an address, and she told me I would need an address before we could set up services. I asked if I should call back when I had an address, and she told me that I could either do that or I could have Stream call me back when I had an address. She added that I would need to make a deposit when I set up services, with the amount determined when my information was processed.
Based on this interaction, I would use this number if I needed assistance.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Stream Energy
If you have time to do a bit of reading before you call Stream Energy, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Stream Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Stream Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Payment inquiry: "I was just trying to see if I can pay it."
- From a call lasting 5m 6s , Jul 21, 2025 7:33 PM
Concern about disconnection notice: "I don't think you're hearing what I'm saying."
- From a call lasting 14m 43s , Jul 9, 2025 3:12 PM
Gas service appointment issue: "They were supposed to come and turn my gas back on, but they were supposed to text me and let me know that someone was arriving."
- From a call lasting 9m 7s , Jun 23, 2025 6:28 PM
Service appointment inquiry: "I was trying to see what time it was coming."
- From a call lasting 6m 37s , Jun 23, 2025 12:11 PM
Gas service reactivation: "We're just trying to see when it could cut technician come out."
- From a call lasting 4m 22s , Jun 20, 2025 12:14 PM
Service reconnection inquiry: "How much do I have to pay to get my service reconnected?"
- From a call lasting 4m 8s , Jun 17, 2025 9:41 PM
Information about why customers call Stream Energy is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Stream Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Stream Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Stream Energy agent. This phone number is Stream Energy's best phone number because 120 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-447-8732 include Cancel Service, Service Appointment, Meter Reading, Transfer Service, Setup Service and other customer service issues. Rather than trying to call Stream Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Stream Energy has 2 phone numbers. It's not always clear what is the best way to talk to Stream Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Stream Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Stream Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
