Time Warner Phone Number

Calling Time Warner customer service faster by GetHuman

800-892-2253
Customer service
888-715-3291
New customers
Current Wait: 99 minutos (89m avg)
Hours: Mon-Fri 9am-5pm EST; best time to call: 9:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Mantenga presionado 0 independientemente de las indicaciones

Reasons customers like you called recently

Modem completely stopped working
I want to order a video on demand, but it's not happening, can you help me place an order?
Need to have may service line physically checked for damage
WiFi password is not working. Nor are televisions.
internet connection cutting off quit often
Returned from trip none of my three phones are working. Have been away for three months.
My name is George Vattamattam, live in Sarasota, Florida and I don't have a spectrum TV...
We called “Melissa” in Orlando Fla. Yesterday to change our outgoing message because t...
Are security got compromised and I want you reset and verify the router here at the hou...
I need to disconnect my TV service and i want to keep my internet
Hello. I cancelled service over a year ago but accidentally made an online payment in...
My telephone doesn't work anymore.. What is wrong? No dial tone, no anything.
I can't use google chrome anymore.
slow internet unhappy
I got a collection letter from an agency named ERC. I checked my account online, and i...
See more recent reasons for calling

Help me with my issue

How to call Time Warner

Our Editor's Notes on Time Warner's Phone-Based Customer Care

Time Warner (Spectrum), also known as Charter Spectrum, is a wireless, cable television and Internet service provider. With customers in 41 states, Time Warner (Spectrum) operates a busy customer service department.

Why do Consumers Call Time Warner (Spectrum) Customer Service?

While there are plenty of online customer service options, many people still prefer to ask questions, manage service and resolve problems over the phone. Here are some common reasons why people call Time Warner (Spectrum) customer care:

  • Starting new service
  • Changing or canceling service
  • Technical support questions
  • Upgrading devices or adding new devices to a plan
  • Billing questions and issues
  • Transferring service to a new residence
  • Scheduling and rescheduling installation and service calls

When to Call

Time Warner (Spectrum) offers support from its U.S. call centers 24 hours per day, seven days per week.

Best Way Use Time Warner (Spectrum) Phone Customer Service

Here are some tips for effectively using the Time Warner (Spectrum) customer service phone system:

  • Calls are answered by a voice-activated system, but you can hit *99 and use a touch-tone system instead if you wish.
  • Time Warner (Spectrum) offers a dedicated line for people who are relocating and need to transfer service to their new home. If you are moving, use this line to find out whether you can take your service with you.
  • Make sure you have the information necessary to help the customer representative find your account. You'll need your account number (which should be on your bill. You can also find your account number online via the Time Warner (Spectrum) website.
  • Have a pen and paper handy so that you can take notes during your call.

How do People Feel About Calls to Time Warner (Spectrum) Customer Service?

As you might expect, customers express a range of opinions about the quality of Time Warner (Spectrum) phone-based customer service. While some people feel

One area of particular frustration is the company's billing practices. Many people feel that their bills are too high and often make good faith attempts to negotiate a better deal with customer service representatives.

Unfortunately, there are reports of Time Warner (Spectrum) not making the necessary changes to a customer's account after verbally agreeing to a lower price or additional services. This may indicate that the company's customer service systems are not recording verbal agreements between customers and representatives correctly.

Media Cases

In one case, a woman who is disabled became very upset at the way she was treated by Time Warner (Spectrum) when it came to negotiating her bill. She wanted a specific package at an advertised price but was constantly told by representatives that she would have to pay twice the advertised amount.

After contacting company executives, the customer was able to negotiate the price she wanted on the advertised service package.

What Can Be Accomplished Via Time Warner (Spectrum) Phone-Based Customer Service?

Most customer issues can be addressed in a phone call to Time Warner (Spectrum) customer service. These issues include service starts, transfers, changes and cancelation. They also include billing issues and technical support.

What Can't be Handled Over the Phone?

Repairs and replacement of devices and equipment must be dealt with by either shipping or bringing the items to a repair center. However, customer care representatives can provide instructions on how to ship items or tell callers where they can bring an item for service.

What Can I do if my Call to Time Warner (Spectrum) is Unsuccessful?

There are situations in which your best efforts at communicating effectively with a telephone customer service representative fails. While this is frustrating, there are often things that you can do to address the situation and get a resolution to your concern or complaint.

Call again: Problems with customer service representatives can be the result of inexperience, poor training or a simple personality clash. Call again and speak to a different representative in hopes of getting a different outcome.

Try live chat: Time Warner (Spectrum) offers a live chat option via its website. If you are the kind of person who communicates better in writing than over the phone, live chat may be a good option for you. This method also provides you with a written record of your conversation.

Reach out over social media: Contacting Time Warner (Spectrum) via its social media accounts is another option. As with live chat, you'll have a record of what the representative has told you, which is important if you have to escalate your case.

Visit a retail store: Visiting a Time Warner (Spectrum) retail store allows you to talk to an associate in person. This can be an excellent approach if you are having problems with equipment or a device, as the associate can inspect it on the spot. You may also find that it is easier to work out your issues face-to-face.

Customer Number 800-892-2253 - by the Numbers

Número de teléfono para marcar800-892-2253
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-vie 9 am-5pm EST
El mejor momento para marcar9:05 am
Navega por el laberinto del teléfono a un humanoMantenga presionado 0 independientemente de las indicaciones
Espera promedio
Espera actual99
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, chat, correo electrónico, facebook, web, twitter
Calidad de la comunicación73%
Calidad de la ayuda76%
Votos de los clientes3,128
Información actualizada por última vezSat Oct 24 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Time Warner's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Time Warner, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Time Warner. Este número de teléfono es el mejor número de teléfono de Time Warner porque 35,976 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-892-2253 incluyen Lower my bill, Technical Support, Upgrade Account, Cancel Service, Account Access y otros problemas de servicio al cliente. El Time Warner centro de llamadas al que llama tiene empleados de California, Texas y está abierto Mon-Fri 9am-5pm EST según los clientes. En total, Time Warner tiene 10 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Time Warner representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Time Warner - by phone or otherwise

Si bien 800-892-2253 es el mejor número gratuito de Time Warner, existen 18 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Time Warner clientes, es llamando a su 888-615-0301 número de teléfono para su nuevos clientes departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 888-615-0301 para nuevos clientes. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Time Warner, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Time Warner.

What is GetHuman's Relationship to Time Warner?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Time Warner. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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