Does Walmart (Canada) offer 24 hour customer service?
A:Not at this number; hours here are 8:30am-9pm EST.The least busy day is Wednesday, and the most busy day is Tuesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Walmart (Canada) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Walmart (Canada) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from Walmart (Canada)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Walmart Canada.
Your call may be recorded for accuracy and quality assurance purposes."
Excerpt from a call with Walmart (Canada)
Friday, December 27, 2024 11:01 PM
The first phone menu
"Thank you for calling Walmart Canada.
Order tracking and delivery information can be found on your order confirmation email.
Your call may be recorded for accuracy and quality assure For all grocery inquiries, press one.
For all other online order inquiries, press two."
Excerpt from a call with Walmart (Canada)
Tuesday, April 22, 2025 2:12 PM
After you press 1
"For all store related matters, press three.
If you are calling about your Walmart rewards Mastercard, press four."
Excerpt from a call with Walmart (Canada)
Tuesday, March 12, 2024 12:50 AM
After you press 6
"For assistance Please contact the toll free HR number.
This number is available on the wire or contact your manager.
Our customer service team is unable to assist you with Walmart associate in inquiries.
To return to the main menu, please press nine.
To hear these options again, please press star."
Excerpt from a call with Walmart (Canada)
Friday, February 16, 2024 2:46 AM
What are the hours and when should I call?
Walmart (Canada) operates the call center for this 800-328-0402 phone number 8:30am-9pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 309 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Walmart (Canada) at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Walmart (Canada) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Walmart (Canada) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Walmart (Canada) is Wednesday.The most busy day to call is Tuesday, which averages 104% more phone calls by comparison.Again, this is based on a sample of 309 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Walmart (Canada) is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Walmart (Canada) staffs the call center well on Wednesday.
Why Customers Call Walmart (Canada)
If you have time to do a bit of reading before you call Walmart (Canada), we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Walmart (Canada) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Walmart (Canada), and their purpose. Are any of these similar to the reason you are trying to call?
Requesting refund for order: "I ordered something on January twenty third, and it has not been delivered."
- From a call lasting 10m 43s , Mar 28, 2025 4:32 PM
Refund for delayed order: "I just wanna have my money refunded."
- From a call lasting 5m 16s , Mar 17, 2025 5:40 PM
Missing grocery items: "I never got them and it says not eligible for a refund."
- From a call lasting 15m 1s , Mar 11, 2025 10:15 PM
Information about why customers call Walmart (Canada) is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Walmart (Canada) will reply our your email.
Conclusion and closing notes
This is Walmart (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Walmart (Canada) agent. This phone number is Walmart (Canada)'s best phone number because 396 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-328-0402 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Walmart (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Walmart (Canada) has 1 phone number. It's not always clear what is the best way to talk to Walmart (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Walmart (Canada). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Walmart (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.