Windstream Phone Number

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800-347-1991
Customer service
855-962-4053
nuevos clientes
Current Wait: 23 minutos (6m avg)
Hours: 24 hours, 7 days; best time to call: 10:30am
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Get to a live person fastest: Presione 1 luego 0 # luego 1 luego 0 # luego 4
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Reasons customers like you called recently

Internet not working.
Windstream internet is slow
Internet out on new box
I received a notice that my Debit Card was invalid. It has not been changed and it is s...
Windstream installed new lines along Pilgrim Church Rd. in Lexington, SC and hit my sew...
I have a new power pole. I will remove the old pole in * weeks. Windstream is on the ol...
Otero electric came to my home and told me to call you because the phone line is hangin...
I got a $*** bill and I don't know why
Internet worked all day, now it’s not!? It’s a business account
My internet has been down a couple days. Need resolution asap. I need my service workin...
We need a technician to cut down the overhead line so we can build a deck
Services should have been turned off and not billed but was.
My new service isn't working just pops up and goes right off
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Windstream's Phone-Based Customer Care

Windstream is a communications company that offers services to residential, small business and enterprise customers. These services include Internet, telephone, television and other media services. With over 8 million customers, it is not surprising that Windstream receives many requests for customer service each and every day.

Why Do People Call Windstream Customer Support?

People call Windstream customer support for a range of reasons, including:

Starting, changing or canceling service

Questions about products and services

Technical support and troubleshooting

Ordering updated equipment

Arranging for relocation of service

Checking on the availability of service

Billing inquiries and issues

Schedule technician visits or direct you toward a Windstream retail store that could provide face-to-face service.

Best Practices for Calling Windstream Customer Service

There are several things that you can do to help ensure that your call to Windstream customer service is handled quickly and professionally:

Check to make sure that you are calling the correct number. As a large business, Windstream has multiple divisions and departments within these divisions. Each has its own customer service number, so visit the Windstream website to determine which phone number you should be calling for your particular concern

Make sure that you are calling during business hours. Hours of operation for customer service vary by division.

Have relevant documentation handy before placing your call. This might include screenshots, service confirmation emails, and billing statements.

Have some way of taking notes during your call. Call notes can be useful if you have to speak to more than one person or if you have to escalate your case.

How do Consumers Feel About Calling Windstream Customer Service?

An online search does not reveal a pattern of complaints about Windstream customer service. This indicates that callers are generally comfortable and satisfied with the level of service that they are receiving from Windstream.

What Kind of Issues can Windstream Customer Service Representative Resolve?

A Windstream customer service representative can resolve many common customer issues, including assisting with service starts, stops and changes, providing technical support and troubleshooting, scheduling technician appointments, providing information about products and services, and researching billing questions.

What Can't Be Resolved With a Call to Windstream Customer Service?

In some cases, a customer service agent will not be able to resolve technical problems remotely. In such cases, you may be directed to replace your equipment or work with a technician who can diagnose and address a problem. The agent can help facilitate equipment replacement or a technician visit but obviously cannot do this kind of work over the phone.

You should also be aware that your computer or household devices may not be compatible with Windstream services. If that is the case, the representative may be able to suggest a workaround, but will not be in a position to completely address the issue. You may have to replace your devices or work with their manufacturers for resolution.

What Should You Do If You Have an Unsuccessful Call with Windstream?

If you get off the phone with a Windstream customer support agent and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.

First, review the notes that you took during your call. If you did not take notes during your call, jot down what you remember from the conversation. This will allow you to note any areas of misunderstanding or miscommunication that contributed to the failure of the call.

Next, call back. Explain that your first call did not resolve your issue and that you would like a resolution. If possible, explain what went wrong during the first call so that you and the agent are able to work together to resolve the problem. Keep in mind that customer service representatives have different levels of education and experience and this next agent may be in a better position to help you.

If a second call does not resolve your issue, try a different way of getting in touch. Windstream does offer live chat and email support, both of which provide you with a transcript of your conversation. This transcript may become helpful if your case needs to be redirected within the company. Another option is to contact Windstream through one of its social media platforms.

Another option is to visit one of Windstream's retail stores. A manager or salesperson there may be able to better grasp your issue and address it directly. Sometimes, a face-to-face meeting is what is necessary to resolve an ongoing problem.

Customer Number 800-347-1991 - by the Numbers

Número de teléfono para marcar800-347-1991
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadas24 horas, 7 días
El mejor momento para marcar10:30 am
Navega por el laberinto del teléfono a un humanoPresione 1 luego 0 # luego 1 luego 0 # luego 4
Espera promedio
Espera actual23
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, chat, correo electrónico, web
Calidad de la comunicación58%
Calidad de la ayuda85%
Votos de los clientes5,290
Información actualizada por última vezTue May 17 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Windstream's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Windstream, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Windstream. Este número de teléfono es el mejor número de teléfono de Windstream porque 28,440 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-347-1991 incluyen Overcharges, Change Service, Cancel Service, Technical Support, Service issue y otros problemas de servicio al cliente. El Windstream centro de llamadas al que llama tiene empleados de North Carolina, New York, Iowa y está abierto 24 hours, 7 days según los clientes. En total, Windstream tiene 8 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Windstream representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Windstream - by phone or otherwise

Si bien 800-347-1991 es el mejor número gratuito de Windstream, existen 11 formas totales de comunicarse con ellos. La siguiente mejor forma de hablar con su equipo de atención al cliente, según otros Windstream clientes, es llamando a su 855-962-4053 número de teléfono de su nuevos clientes departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 855-962-4053 para nuevos clientes. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Windstream, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Windstream.

What is GetHuman's Relationship to Windstream?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Windstream. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Windstream Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Windstream contacts
Windstream Número de teléfonoBEST
Windstream Chat en vivo
Windstream Soporte por correo electrónico
Windstream Mesa de ayuda
General customer information

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