How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Scottish Power phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
What are the hours and when should I call?
Scottish Power operates the call center for this +44 845 270 6543 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 3,193 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Scottish Power phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Scottish Power staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Scottish Power is Monday.The most busy day to call is Friday.Again, this is based on a sample of 3,193 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call Scottish Power
In summation, the best day to call Scottish Power is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Scottish Power staffs the call center well on Monday.
Why Customers Call Scottish Power
If you have time to do a bit of reading before you call Scottish Power, we recommend you read over some of our problem-specific articles.
Yes, you can manage your Scottish Power account online. Scottish Power provides a user-friendly online platform that allows customers to conveniently manage their accounts from the comfort of their own homes. By logging into your online account on the Scottish Power website, you can easily access and administer various aspects of your account, including viewing bills, making payments, submitting meter readings, and updating personal information. The online platform also provides customers with helpful tools and resources to monitor and track their energy usage, enabling better control over energy consumption and costs. By offering an accessible and efficient online account management system, Scottish Power aims to enhance customer satisfaction and provide a seamless experience for their users.
Scottish Power offers a range of tariffs to suit different customer needs. These include fixed-rate tariffs, which provide price certainty for a set period, protecting customers from price changes. The company also offers variable-rate tariffs, which give customers the flexibility to benefit from market price fluctuations. Scottish Power's green tariffs are designed for customers who want to support renewable energy, with options to choose from 100% renewable electricity or a mix of renewable and conventional energy. Additionally, they offer economy tariffs, such as Economy 7 and Economy 10, with off-peak rates for customers who have specific energy usage patterns. The company strives to provide a variety of tariff options to ensure customers can find one that aligns with their preferences and requirements.
Scottish Power offers various payment options for their customers. These include direct debit, where the bill is automatically deducted from the customer's bank account on a monthly basis. They also accept payment by debit or credit card, allowing customers to make one-off payments online or over the phone. Additionally, customers can pay their bills by setting up a standing order with their bank, ensuring regular payments are made. Scottish Power also offers the option to pay by cheque, though this method may take longer to process. Finally, customers can pay their bills in person at a Post Office or PayPoint location using cash or card. With these flexible payment options, Scottish Power aims to accommodate the preferences and convenience of all their customers.
Click the link above to get answers to just about any Scottish Power customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Scottish Power Customer Service Contacts
There are of course other ways to contact Scottish Power customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Scottish Power customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Scottish Power's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Scottish Power agent. This phone number is Scottish Power's best phone number because 19,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +44 845 270 6543 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. The Scottish Power call center that you call into has employees from Irving, TX / Belize and is open 24 hours, 7 days according to customers. In total, Scottish Power has 5 phone numbers. It's not always clear what is the best way to talk to Scottish Power representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Scottish Power. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Scottish Power. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.