Agoda Preguntas frecuentes de los clientes

If you have booked through Agoda and made a payment but haven't received a confirmation email or itinerary, please check your spam or junk email folder to ensure it hasn't been misdirected. If it's not there, you can refer to the most up-to-date contact information right here on this page to seek assistance with your booking and receive the necessary confirmation details.

If you've forgotten your Agoda username, try using your email address associated with the account to log in. If that doesn't work, use the "Forgot Password" option to reset your password, and you'll receive an email with your username and further instructions.

Lamentamos cualquier inconveniente. Es posible que haya habido un error en el procesamiento. Revisa tu correo electrónico para ver si recibiste una confirmación de reserva. Si no, utiliza el enlace en esta página para obtener la información de contacto más actualizada de nuestro servicio de atención al cliente y ellos podrán ayudarte a resolver este problema.

To request an official receipt, you can log into your Agoda account, go to "My bookings," and select the booking for which you need a receipt. There should be an option to request or download your receipt.

Untuk menukar tarikh tempahan hotel anda, log masuk ke akaun Agoda anda dan pergi ke bahagian 'Urus Tempahan Saya'. Pilih tempahan yang ingin anda ubah, dan lihat jika terdapat pilihan untuk menukar tarikh. Pilihan ini bergantung kepada polisi pembatalan dan penukaran hotel yang anda tempah.