Gmail Preguntas frecuentes de los clientes

If you don't have access to your recovery phone, you can try to recover your Google account by using an alternative recovery method, such as your recovery email or answering security questions. If you set up two-step verification, you may also have backup codes saved that can be used to access your account. Follow the account recovery process on the sign-in page to explore these options.

To recover lost emails in your Gmail folders, first check the Trash and Spam folders, as emails that are deleted or marked as spam might still be there. You can access these folders from the left sidebar of your Gmail. If the emails are not in Trash or Spam, you can try using the search bar and looking for specific keywords or dates to find your emails. Additionally, if you suspect the emails were accidentally deleted, you can use Gmail's Recovery tool to attempt recovery.

To change your password recovery email in Gmail, go to your Google Account settings. Under the "Security" section, locate "Ways we can verify it's you." Click on "Recovery email" to edit it. Enter your new recovery email and follow the prompts to verify it. Make sure you have access to the new email to complete the verification process.

To resolve the issue, ensure your deleted emails are permanently removed from your Trash folder, as they still count toward your storage limit until then. Empty the Trash by clicking on "Trash," selecting "Empty Trash now," and confirming the action. Additionally, check other storage usage on Google Drive, Photos, and Gmail, as all contribute to the total storage. If you continue to see the message after taking these steps, it may take some time for the system to update your available space.

If your Gmail account password has been changed and you can't access it, use the account recovery options provided by Google. Go to the Gmail sign-in page and click on "Forgot password?" Follow the prompts to recover your account. You may need to provide information to verify your identity. It's important to act quickly to regain access to your account and secure your information. Ensure you check for any unauthorized activity and update your security settings once you regain access.