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Sam's Club Customer FAQ

Top Answers & How-to Guides

What is Sam's Club's Phone Number?

The question we are asked most often is about how to talk to Sam's Club customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Sam's Club have a pharmacy?

Yes, Sam's Club does have a pharmacy. We understand the importance of convenient access to pharmaceutical services, which is why we...
Ask any question you have about Sam's Club customer service, get an answer now.
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Recent Sam's Club Customer Questions

How do I Cancel membership and not have it renew?

To cancel your Sam's Club membership and prevent it from renewing, you can visit your local Sam's Club location. Alternatively, you can manage your membership online through your account settings. Follow the prompts to cancel your membership. It's important to note that if you cancel before your renewal date, you won't be charged for the next membership period.
Asked May 30, 2025 11:24 PM

How do I change my plus membership to a regular membership?

To change your Plus membership to a regular membership, you can log into your account on the Sam's Club website or app. Navigate to your membership settings, where you'll find options to manage your membership type. You may also be able to do this in person at your local Sam's Club location. Keep in mind that switching might affect your membership benefits.
Asked Mar 11, 2025 2:46 PM

My credit card was charged a membership charge but I never authorize this to be done

We're sorry to hear that you're dealing with an unauthorized charge. As assistants, we don't handle personal financial processes directly, but we can suggest how you may resolve this issue. First, you'll need to verify the charge was indeed from Sam's Club. If it indeed was, please contact your credit card company immediately to dispute the charge. You should also reach out to Sam's Club's customer service department. They can check into your account and discuss regarding the charge. Remember not to share sensitive financial information like full credit card numbers via email or online forms.
Asked Jun 3, 2024 5:09 PM

How to apply for a sam's club credict card

To apply for a Sam's Club credit card, you can do so directly on the Sam's Club website. Navigate to their homepage, look for the link that says "Credit Card," and click on it. You'll need to fill out an application form online providing necessary information such as your full name, contact details, Social Security number, and income details. Once you've filled out the form, simply click on "Apply" to submit your application. Before applying, ensure you have carefully read and understood the card's terms and conditions. Approvals are typically instant, but some may require further review. Always use secure and private internet connections when applying for credit cards to protect your personal information.
Asked May 15, 2024 12:14 PM

On my online order, I'm seeing shipping costs all 5 items. I'm a plus member, have been from the start.

As a Plus member at Sam's Club, you should have free shipping on most items sold online. However, there are exceptions. Not all items are eligible for free shipping, including some that are bulky, heavy, or shipped directly from the vendor. Also, free shipping only applies to shipments in the U.S. and excludes Alaska, Hawaii, Puerto Rico, and other US territories. If you're a Plus member and are seeing shipping costs on your order, it is possible that your items fall within these exceptions.
Asked Apr 1, 2024 6:26 PM

Help me with my Sam's Club customer service issue

Gift Cards

How Do I Check the Balance on My Sam's Club Gift Card?

Sam's Club provides gift card holders with four ways to check a gift card balance. The balance can be checked online at the company...
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How Do I Request a Refund to a Gift Card from Sam's Club?

If your Sam's Club gift card purchase didn't work out, you can get your refund applied to your gift card as long as your return is...
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How Do I Buy a Gift Card from Sam's Club?

Visit the gift cards page on the website and can sort gift cards by category, occasion, brand or delivery method. Some gift cards are...
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How Do I Send Someone a Sam’s Club Gift Card?

Log in to your Sam's Club account. Select the amount you want to send. Choose your payment method, billing address, and shipping address....
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How to Use Your Sam's Club Gift Card for a Purchase

When you've received a Sam's Club gift card, you can use it at Walmart or Sam's Club to purchase that item you've been wanting. Cards...
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What Do I Do If My Sam's Club Gift Card Balance Won't Load?

If the Sam's Club's gift card balance checking tool incorrectly says that your balance is gone, or if it can't even load your gift...
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Holiday Deals

How Do I Find Black Friday Deals for Sam's Club?

Customers have several options when it comes to finding Black Friday deals at Sam's Club. The easiest way to find deals is perhaps...
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How Do I Make an Order for the Sam's Club Black Friday Event?

The GetHuman team thrives on customer satisfaction, so we provide guides attempting to solve various service problems. We also bring...
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How Do I Find Cyber Monday Deals for Sam's Club?

The best option for finding Cyber Monday deals for Sam's Club is checking out their website. However, the deals are also available...
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How Do I Make an Order for the Sam's Club Cyber Monday Event?

You can make an order for the Sam's Club Cyber Monday event on their website. During the event, Sam's Club offers amazing discounts...
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How Do I Return an Item to Sam's Club from Their Black Friday Sale?

This article describes making a return for something purchased at Sam's Club's Black Friday sale. Instructions are provided for making...
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How Do I Return an Item to Sam's Club from Their Cyber Monday Sale?

This article discusses making a return for something you purchased at Sam's Club's Cyber Monday sale. Instructions are given for making...
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Membership

What are the benefits of a Sam's Club membership?

A Sam's Club membership offers numerous benefits to its members. Firstly, members gain access to a wide range of high-quality products...
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Can I cancel my Sam's Club membership?

Yes, you can cancel your Sam's Club membership at any time. If you are not satisfied with the service or simply wish to discontinue...
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Payment Methods

What are the accepted payment methods at Sam's Club?

At Sam's Club, we provide various convenient payment methods for our members. We accept all major credit cards, including Visa, Mastercard,...
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Shipping

Does Sam's Club offer free shipping?

No, Sam's Club does not offer free shipping as a standard option for its products. Shipping costs vary depending on the size, weight,...
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Order Tracking

Can I track my Sam's Club order?

Yes, customers can easily track their Sam's Club orders. To do so, simply visit the official Sam's Club website and log in to your...
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Price Match Policy

What is the Sam's Club price match policy?

Sam's Club offers a price match policy to ensure customers get the best value for their money. If you find a lower price on an identical The price match policy is applicable for both Sam's Club and Walmart-branded items. To qualify for a price match, the item in question must be sold directly by the retailer, in stock, and available for immediate purchase. Sam's Club will verify the competitor's price and eligibility, and if approved, they will match the lower price. However, please note that price matching is limited to one item per customer, and it excludes clearance, auction, and marketplace items. With this policy, Sam's Club ensures members receive the best possible prices without compromising on quality and convenience....
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Pharmacy

Does Sam's Club have a pharmacy?

Yes, Sam's Club does have a pharmacy. We understand the importance of convenient access to pharmaceutical services, which is why we...
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We look to the Sam's Club issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Sam's Club issues reported to GetHuman
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