A:Press #, enter zip code, press 4, then 2, then 1, then 3, then 2, then 1.Our free phone can also navigate phone menus to get a live human at Verizon for you.
Q:
Does Verizon offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 39 seconds.The longest hold times are on Saturday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Calling this Verizon number should go right to a real human being · To get started, I will need your phone number or account number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 0#, then 0#, then 0#, then 0, then 0 again · To get started, I will need your phone number or account number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Direct to the Credit Reporting Department · To speak to a recovery representative, press 1. For mortgage lender verification information, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Direct line to account verification..ie account manager. Reference any collection accounts with AFNI or others. You can verify the account here. · Hold on the line, and a representative will pick up. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press #, then 2 for Mobile Broadband Customer Service. · Starting with the area code, enter the Verizon number you are calling about. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Say "Agent" at each prompt, ignoring messages. · Sales Department - To get started, I will need your phone number or account number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · This is the actual dept #. You'll have to choose your region, and wait a long time, but a human will answer. · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Verizon below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Verizon phone number to document the phone system.
Here is how our research team describes the way the Verizon phone system greets you: Starting with the area code, enter the Verizon number you are calling about.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press #, enter zip code, press 4, then 2, then 1, then 3, then 2, then 1
Below are some clips we've found from Verizon's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Verizon.
I'm the Verizon assistant.
Your call may be monitored or recorded by Verizon and our vendors for quality assurance and security to train our employees and systems.
And to personalize your experience.
Say enter a phone number or account number associated with the question you are calling about.
To become a new customer, say new customer."
Excerpt from a call with Verizon
Tuesday, January 23, 2024 12:35 PM
They may need the phone number on your account
"Welcome to Verizon.
I'm the Verizon assistant.
Verizon and our partners may record or monitor this call for quality, systems training, and personalization.
Starting with the area code, please say or enter the Verizon Wireless number you're calling about."
Excerpt from a call with Verizon
Saturday, November 2, 2024 11:33 AM
They may ask your reason for calling (instead of a menu)
"Welcome to Verizon.
We're making it easier to get support that is simple and personal.
Personal. To do so, we use AI and record calls for quality, systems training, and personalization.
Say enter a phone number or account number as associated with the question you are calling about.
To become a new customer, say new customer, or you can say I don't have one."
Excerpt from a call with Verizon
Monday, July 21, 2025 6:48 PM
They may ask you to enter information with the dial pad
"Welcome to Verizon. I'm the Verizon assistant.
Verizon and our partners may record or monitor this call for quality, systems training, and personalization.
If you are calling about another number, two.
If you are calling about the numb to get started, please enter your ten digit Verizon Wireless mobile number."
Excerpt from a call with Verizon
Saturday, March 29, 2025 9:56 AM
They may ask you to say or enter information
"Welcome to Verizon.
We're making it easier to get support that is simple and personal.
To do so, we use AI and record calls for quality, systems training, and personalization.
For Say enter a phone number or account number associated with the question you are calling about."
Excerpt from a call with Verizon
Tuesday, July 15, 2025 5:10 PM
What are the hours and when should I call?
Verizon operates the call center for this 800-837-4966 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 7,598 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Verizon at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Verizon is Sunday.The most busy day to call is Monday, which averages 103% more phone calls by comparison.Again, this is based on a sample of 7,598 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Saturday, which is 329% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Verizon is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Verizon staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
I needed help with my Verizon family plan. I thought that the way I had signed up, I could add up to four family members for a fairly low price, but that was not how my first month's billing showed up. I am used to the bait and switch of cell phone companies, but generally, that happens after the promotion runs out. Since this was my first month's bill, it was too early to be in that spot. With that in mind, I knew that I would have to call.
Of course, I put it off for almost a week first because I hate calling customer service lines and going through directories only to end up on hold for a long time. Verizon wasn't too bad, but it wasn't great either. It was fairly easy to get through their general directory, but I still ended up on hold for close to 15 minutes. The positive was it only took me about two minutes to get to the point where I was listening to the hold music. The agent was very friendly and helpful once I got to her, which was appreciated after the wait.
I would wager there are a lot of reasons why people end up calling Verizon. Some people probably need to make payments; others need to talk about their mobile or prepaid phone service. I think Verizon also offers company internet, TV and home internet service, and car Wi-Fi, so these are all additional reasons that people could end up on hold. That makes my 15-minute wait seem a little less crazy, but I called fairly early in the morning and not around lunch hour or anything. I wouldn't want to wait in the lunch hour hold line.
When I called, I was greeted by a message that said, "Welcome to Verizon; I am the Verizon Assistant," followed by the standard Spanish message and language about how your call may be monitored for quality assurance. Then it launched directly into a directory list that stated, "To become a Verizon mobile customer or for prepaid support, press 1. To make a payment on a disconnected service, press 2. Support for home, internet, or TV service, press 3. Help getting the mobile number for a device, press 4. Check an order or recycling request, press 5. For your connected car Wi-Fi, press 6. Anything else, press 7."
None of these options fit my problem, so I chose 7, and then it stated, "For personal mobile service, press 1. For business, press 2." I chose personal service and was taken to the hold line. So, like I said, all and all, that wasn't the worst directory.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Verizon
If you have time to do a bit of reading before you call Verizon, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Verizon customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Verizon is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Verizon provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Verizon will reply our your email.
Verizon, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Verizon customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Verizon's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon agent. This phone number is Verizon's best phone number because 3,738 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-837-4966 include Setup Service, Setup Service, Change Services, Cancel My Services, Setup Service and other customer service issues. Rather than trying to call Verizon first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or twitter or web or email. In total, Verizon has 10 phone numbers. It's not always clear what is the best way to talk to Verizon representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Verizon. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Verizon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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