I would like to be reimbursed for both orders ... Hello. I placed an order for the first time on July ** Order number **************** for **.** euros at CERREAT.OFFICE STORE for a connected watch, it only lasted ** days and then broke down. I contacted the seller who told me that he was sending me another one for *.** euros, supposedly customs fees. order on ********** num **************** I accepted. It only lasted a week and then broke down. I recontacted the seller who offered to send me another one or refund. I asked him for a refund for both orders. Today only he answers me asking me to open a dispute. If I do, I will only be refunded on the second order at *.** euros. I want to recover my two sums, that is to say **.** euros and *.** euros. Thank you for your reply
the seller wants me to open a dispute on the second order which I only paid *.** euros but for the first which was defective also I want to be reimbursed for the **.** euros
I want a refund for my two defective orders
I have been ordering from you for several years.
I tried the dialogue with the seller but I think he has nothing to do given the distance