Updated

GEICO Customer FAQ

Top Answers & How-to Guides

What is GEICO's Phone Number?

The question we are asked most often is about how to talk to GEICO customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I contact GEICO for policy questions?

To contact GEICO for policy questions, individuals may visit the official GEICO website, where they can find the necessary contact...
Ask any question you have about GEICO customer service, get an answer now.

Recent GEICO Customer Questions

How do I find out how much each car on my policy is a month

To find out how much each car on your policy costs per month, you can log in to your GEICO account online to view your policy details. There, you can see the breakdown of costs associated with each vehicle on your policy. Alternatively, you can refer to your policy documents or billing statement for specific amounts.
Asked Apr 11, 2025 12:04 PM

How do I get rental car when paying for repair out of pocket?

If you're paying for repairs out of pocket and need a rental car, you may need to arrange the rental through the repair shop or a rental agency. Some repair shops have partnerships with rental car companies that can provide you with a car while your vehicle is being repaired. Ensure you have the necessary insurance coverage or a credit card that covers rental car expenses. Always check with your repair shop regarding their specific policies on rentals.
Asked Feb 18, 2025 9:12 PM

how long does it take to file an auto insurance claim?

The time it takes to file an auto insurance claim with GEICO can vary based on the complexity of the accident and the details involved. However, the process usually involves reporting the incident, providing necessary documentation, and having a claims adjuster assess the damage. Often, the initial filing can be completed in about 15–30 minutes.
Asked Jul 16, 2024 3:24 PM

How do i get ahold of special investigations unit to dispute a decision

At GEICO, customers are a priority, and they work hard to resolve any issues you might have. The Special Investigations Unit (SIU) doesn't deal directly with policyholders. It mainly handles suspected fraudulent claims activities. If you want to dispute a decision, it's recommended to contact GEICO's Customer Service or the department that you were initially dealing with. Explain your problem, and they'll guide through the proper channels to dispute a decision. While SIU's work is critically important, they don't typically interact directly with customers on disputes over decisions. That interaction is usually left to the customer service representatives and claims adjusters.
Asked Apr 15, 2024 11:27 PM

how do i check the status of my refund for cancellation

You can check the status of your cancellation refund by logging into your online GEICO account. After you've logged in, go to the "View Policy Documents" section. There, you should be able to find a statement of the premium balance, including any refunds due. If there's a refund, it means it has been processed. Your refund method (direct deposit, mail, etc.) depends on the original payment method and might take some days. If you don't see any adjustments or refunds, it's possible that the cancellation and refund haven't been fully processed yet.
Asked Mar 20, 2024 7:39 PM

Help me with my GEICO customer service issue

Auto Insurance Basics

Is GEICO the Cheapest Auto Insurance?

Ultimately, Geico isn't the lowest auto insurance provider in the country. However, they are cheaper than many of the leading insurance...

Does GEICO Have the Highest Customer Satisfaction for Auto Insurance?

GEICO Insurance is a company dedicated to delivering the highest quality of service according to the market standards. It aims at satisfying...

What Questions Should I Ask GEICO When Shopping for Auto Insurance?

GEICO has been in business since 1936 and has grown significantly over the years. Its offerings have expanded from vehicle insurance...

Is GEICO Auto Insurance Any Good?

Reviews for GEICO's auto insurance describe low prices and trouble with customer support. To decide if the company is right for you,...

What types of vehicles does GEICO insure?

GEICO provides insurance coverage for a wide variety of vehicles. Primarily, they specialize in auto insurance, which includes standard It is important to note that GEICO may have specific eligibility criteria for various vehicle types, and the coverage options may differ based on the type of vehicle being insured. In addition to these vehicles, GEICO provides insurance for ride-sharing services, meaning individuals who drive for popular ride-sharing companies can find suitable coverage options as well. For comprehensive and detailed information about specific vehicle coverage options and eligibility, it may be beneficial to explore the current webpage or resources provided by GEICO....

Getting a Quote

How Do I Get an Auto Insurance Quote from GEICO?

GEICO provides multiple auto insurance coverage options. The price ranges may vary from state to state. You can request a quote online...

How Much Is GEICO Auto Insurance Per Month?

GEICO provides affordable auto insurance coverage options. However, the monthly costs vary depending on your vehicle features and driving...

How Do I Get the Best Deal on Car Insurance?

Car insurance costs can be significant, but there are many things that drivers can do to reduce these costs. This includes doing research...

Customer Information

How Do I Get GEICO to Lower My Rate?

Certain savings, coverage, payment options, and services are not available in all states or through all GEICO agencies. However, depending...

Which Body Shops Does GEICO Allow Me to Use?

GEICO offers efficient online tools to ensure convenience for all its policyholders. You can find a reliable body shop from its Auto...

Can I add another driver to my GEICO policy?

Yes, it is possible to add another driver to your GEICO policy. When you add a new driver, it is essential to provide relevant information,...

Claims Process

How Do I Check the Status of My Claim with GEICO?

GEICO provides affordable auto insurance coverage and roadside assistance to members across America. Policyholders can track their...

How Do I File a Claim with GEICO?

GEICO offers a simple online platform for filing claims. If the website doesn't work for you, the company's phone number is also available....

What is GEICO's claim process?

The claim process at GEICO is designed to be straightforward and user-friendly, ensuring that policyholders can report and track their Once the claim is submitted, GEICO assigns a claims adjuster who will review the information provided. The adjuster may contact the policyholder to gather additional details and assess the situation more thoroughly. This step may include inspecting the damaged property or vehicle, and the adjuster might also speak to any involved parties or witnesses to gather a comprehensive understanding of the incident. Throughout the process, claimants receive updates regarding the status of their claims, and they are encouraged to ask questions if they need clarification. Once the claim is settled, GEICO communicates the outcome, including any payment details or repair authorizations. Policyholders can typically find more information and track their claims through their online account on the GEICO website or, if they prefer, they can access customer service support through the contact options provided on the site. This approach helps ensure a smooth experience from start to finish....

Contact and Support

How Do I Schedule an Appraisal with GEICO?

GEICO offers comprehensive home and auto insurance services and roadside assistance services to members and customers. Your customer...

How do I add roadside assistance to my GEICO policy?

To add roadside assistance to a GEICO policy, a customer can typically access their policy details through the official GEICO website If further guidance is necessary, customers can also refer to the Help or FAQ sections on the GEICO website, which often contain step-by-step instructions. For any questions or unique situations, checking the contact information on the current web page for assistance would be advisable, as GEICO representatives can provide personalized support. Adding roadside assistance can enhance the peace of mind while driving, as it ensures help is available in case of unexpected vehicle issues....

How do I contact GEICO for policy questions?

To contact GEICO for policy questions, individuals may visit the official GEICO website, where they can find the necessary contact...

Policy Management

How Do I Speak to GEICO About Switching My Car Insurance?

GEICO provides numerous beneficial car insurance coverage options. You can discuss with a local insurance agent about switching your...

How Do I Switch My Car Insurance to GEICO?

GEICO offers affordable car insurance coverage options. To switch your car insurance, check your current policy's terms and conditions....

What is GEICO's cancellation policy?

GEICO's cancellation policy allows policyholders to cancel their insurance coverage at any time. When a cancellation is initiated,...

Can I change my coverage at any time with GEICO?

Yes, customers can generally change their coverage at any time with GEICO. This flexibility allows individuals to tailor their insurance It is important to note that any adjustments may affect the premium associated with the policy. Additionally, changes may take effect immediately or at the beginning of the next billing cycle, depending on the specific modifications made. Customers looking for specific details regarding their policies or the process for making adjustments are encouraged to visit the official GEICO website for the most accurate and up-to-date information available on policy changes and coverage options....

State Availability

Is GEICO Available in My State?

GEICO offers several beneficial car insurance coverage options at affordable costs. However, not all services are available in each...

Are there any penalties for canceling my GEICO policy early?

When considering the cancellation of a GEICO insurance policy, it is important to understand potential implications. Generally, GEICO If a customer cancels their policy before the end of the billing cycle, GEICO typically calculates any refund based on the unused portion of the premium. It is important to keep in mind that if there are any outstanding payments or if the policy had any additional coverage options, these factors could influence the final refund amount. Furthermore, early cancellation could impact future insurance premiums as insurers may assess a customer's history when providing quotes. If a customer has concerns about potential penalties or wants to understand their options thoroughly, they might find useful information on the official GEICO website, which can provide clarity regarding their specific situation and relevant policies....

Coverage Details

What's Covered by My GEICO Policy?

GEICO offers numerous beneficial insurance policies, including auto, homeowners, and business owner's coverages. You can check out...

Can I customize my GEICO policy to fit my needs?

Yes, GEICO offers a variety of customizable options to help policyholders tailor their insurance coverage to meet their unique needs. The process of customizing a policy typically involves assessing individual circumstances, such as driving habits, vehicle types, and specific protection requirements. Customers can also adjust deductibles and coverage limits, which can help to reflect personal budgets and overall risk tolerance. It may be beneficial to visit the GEICO website to explore the various options available and get a clear understanding of how adjustments can impact coverage and premiums. For the most accurate information regarding available customizations, reviewing the current offerings on the website is recommended....

Does GEICO offer coverage for rental cars?

Yes, GEICO does offer coverage for rental cars, but the specifics can vary based on the type of coverage you choose. If a policyholder...

Discounts and Offers

Does GEICO offer discounts for multiple policies?

Yes, GEICO does offer a discount for customers who hold multiple policies with them. This is commonly referred to as a multi-policy...

Does GEICO offer roadside assistance?

Yes, GEICO offers roadside assistance as an additional service that customers can add to their auto insurance policy. This service It is important to note that coverage varies based on the specific policy and the state in which the customer resides. To determine the exact services available and the associated costs, one can visit the GEICO website for detailed information about their roadside assistance options. There, customers can also learn about how this service can be added to their existing policy or included in a new policy....

What discounts does GEICO offer for safe driving?

GEICO offers several discounts for safe driving, which can significantly reduce insurance premiums for eligible policyholders. One Additionally, GEICO offers a good student discount, which encourages responsible driving among younger drivers. Students who meet certain academic criteria, such as maintaining a specified grade point average, may qualify for this discount. Another program relevant to safe driving is the DriveEasy program, which monitors driving behavior through a mobile app. By demonstrating safe driving habits, individuals may qualify for additional discounts based on their driving performance. For those interested in discovering all available discounts, including those related to safe driving, it is advisable to explore the current GEICO website. It provides up-to-date information and resources to help individuals understand how they can maximize their savings on auto insurance....
We look to the GEICO issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
GEICO issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated