Sprint Customer Service Issues

Archive 13

The following are issues that customers reported to GetHuman about Sprint customer service, archive #13. It includes a selection of 20 issue(s) reported November 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Last December, I purchased two new phones and lines, but unfortunately, I never received the phones. Despite submitting a police report and trying to resolve the issue, Sprint continued to charge me for services and phones I never received or used. They did not offer any assistance and eventually sent me to collections, negatively impacting my credit. I am eager to resolve this matter promptly, receive the phones, and begin using the plan. I am open to paying a small fee, but I refuse to pay for something I never received or used. Thank you for your understanding.
Reported by GetHuman5446448 on lunedì 9 novembre 2020 15:55
I have been experiencing significant difficulties with accessing Sprint's live chat feature. Every time I attempt to use it, I consistently encounter a connection error message. I am currently trying to reset my username and password to streamline the process, but it has proven to be quite challenging. Could someone kindly provide me with detailed instructions on how to successfully engage in live chat and reset my login credentials more efficiently? Furthermore, I had originally planned to be out of the country for two weeks, but unfortunately, I was hospitalized upon arrival at my destination, extending my stay to nearly two months due to unexpected health issues. In my current location, Sprint coverage is limited, making it impossible to contact customer service to address my bill payment concerns. I urgently require assistance to navigate this situation, as I am unable to access the necessary information.
Reported by GetHuman-monce on domenica 15 novembre 2020 00:09
I was on a chat line speaking with several people, and finally, a sales supervisor offered me a buy one iPhone, get the second one free deal as an existing customer. The offer included an iPhone 12 and the mini iPhone 12. I noticed that Verizon has a similar deal of buy one, get one free, plus a $[redacted] credit for switching 2 lines. I was pleased that Sprint was willing to match the buy one, get one free deal, but the chat ended abruptly. If you are able to provide this deal, kindly reach out to me at [redacted] or via email at [redacted] I am hoping to avoid repeating all the steps I have already gone through with Sprint. Thank you.
Reported by GetHuman5510142 on martedì 1 dicembre 2020 17:06
I am inquiring about the unexpected billing situation with Sprint. Recently, I was notified by a collection agency about a $35.80 bill from Sprint that I was unaware of. I am very frustrated by this as I was never contacted directly by Sprint about any outstanding balance before it was sent to collections. Upon switching to T-mobile, I was assured that any remaining balance with Sprint would be smoothly transferred over. However, I was blindsided by this collection notice. It's not the amount that concerns me but rather the lack of communication from Sprint which led to this situation. I have been faithfully paying my bills to T-mobile and was not aware of any outstanding balance owed to Sprint. I am concerned about the impact on my credit report due to this oversight. My old billing number is 6[redacted], which remains the same as my current T-mobile number. I would appreciate your assistance in resolving this matter promptly without affecting my credit negatively. Thank you for your attention to this issue. Sincerely, Elvira C. Wright
Reported by GetHuman-spinl on lunedì 7 dicembre 2020 20:57
I lost my phone two weeks ago and fortunately had insurance for it. When I reached out to Sprint in Oroville, CA for assistance, they required a $[redacted] deductible, which I am unable to cover. Someone found my phone and has been contacting my girlfriend at [redacted]. If possible, please either deactivate the phone or send a replacement as I have insurance coverage. I was unaware of the high deductible, and if I had known, I might not have purchased the insurance. Your help in resolving this matter would be greatly appreciated. Thank you, Mr. Kenneth King. You can only reach me through the message phone number provided above as I cannot access email.
Reported by GetHuman5549098 on domenica 13 dicembre 2020 11:45
Around three months ago, I submitted a final payment of $[redacted] for my device. I specifically inquired about my upcoming bills post-payment and was assured by the T-Mobile agent that it would be $12 per month. Consequently, I have faithfully paid $12 for the last two months. To my surprise, my phone services are now suspended, as I was uninformed that my actual bill should have been $55 per month. This realization occurred this morning at T-Mobile when I went to address the issue with my non-functional service. The confusion has caused me to fall behind. Is there any assistance you can provide, and who has been receiving the $12 payments all this time?
Reported by GetHuman5566357 on venerdì 18 dicembre 2020 16:55
I was informed by a T-Mobile representative that once I paid off my device, my monthly bill would be $12. Recently, I discovered that due to this misinformation, I had accrued a $[redacted] balance with Sprint. While I thought my payments were reducing my bill, it turns out I fell behind, resulting in a suspension of my phone services. I've incurred a reconnect fee and will face an additional $[redacted] charge in January. Being on a fixed income, this misinformation has caused me a significant amount of stress. I am seeking compensation for the inconvenience, embarrassment of the service suspension, and the financial losses I have experienced.
Reported by GetHuman5566357 on venerdì 18 dicembre 2020 17:47
I received inaccurate information from a T-Mobile representative which led to my services being suspended. I had to pay a reconnection fee and secure my debit card for reconnection. I'm concerned about the legality of this situation. The outstanding balance with Sprint was due to T-Mobile's error, not mine. Please review my payment history with Sprint as I consistently paid on time. My device is fully paid for. Sprint indicated my monthly bill should be $94. Could you confirm this amount?
Reported by GetHuman5566357 on sabato 19 dicembre 2020 08:53
Hello, I'm Tara Lawrence-Stuart. This is my third attempt to explain my issue. After thinking I was contacting Sprint and providing my bank card details, I realized I was mistaken. My phone, a Samsung, indicates it's charging but fails to turn on despite showing the Samsung logo briefly. Due to this, I am unable to receive phone calls. The communication through my email address is essential since my phone is inoperable. If further assistance involves additional charges without resolving my problem, I kindly request a refund as I require support from Sprint directly, not a third-party service like "Just Ask." Thank you.
Reported by GetHuman5729341 on sabato 6 febbraio 2021 22:39
In November [redacted], I lost my contacts, my fault entirely. I reached out to Sprint for help in retrieving them. The tech attempted to assist me, but unfortunately, we were unsuccessful. To my surprise, after this interaction, I realized I could no longer access my email. This wasn't a major issue as I primarily use a laptop for emails. However, on 11th February, I decided to address this problem - another tech from Sprint tried to assist me for nearly 2 hours. As a last resort, they provided me with a code (##[redacted]#) to enter into my Samsung S-5 to reboot it, promising to call back in about 10 minutes. The phone did reboot, but after waiting for nearly 30 minutes, I found it displaying a message stating "Your phone has not been activated." My efforts to reach Sprint online led me to T-Mobile, indicating it's a Sprint issue. Finally, I located a Sprint chat function that requested my phone number to send a code for chatting. However, my malfunctioning phone impedes this process. As a wheelchair-bound individual, visiting a Sprint store poses a significant challenge for me. I need guidance on how to access a chat line with Sprint to resolve this frustrating situation.
Reported by GetHuman-wilmtz on venerdì 12 febbraio 2021 19:28
My iPhone on Sprint ([redacted]) was purchased around 20 months ago. I switched the Sprint SIM card to a T-Mobile SIM card ([redacted][redacted]00F) due to a "locked" phone issue. Since then, the phone has not been functioning properly. I have tried multiple times to reset it without success. I would like you to test the phone and my account to identify the root cause of the service problem. I would like confirmation that the T-Mobile SIM card has been activated correctly. Currently, my phone works, but there is no ringtone for incoming calls and no audible ringing when making outbound calls. The first sound is only heard after the call connects. I have tried registering with T-Mobile for a T-Mobile ID, but have not received any acknowledgment. I'm looking forward to your suggestions and response.
Reported by GetHuman-awoodlif on giovedì 18 febbraio 2021 23:33
I have been a customer for over a year now, and unfortunately, my experience has been very disappointing. I initially signed up in person in Lansing, MI, and since then, it has been a chaotic process. I am facing issues accessing my account as I am frequently locked out. There seems to be inconsistency in the information provided about my payments and billing, which is causing me a lot of stress. I believe my monthly bill should be $35 or less, but it is still higher than that. Previously, I had unauthorized phone insurance added to my account, which I had to manually remove. I need assistance to gain regular access to my account, as I encounter constant denials which may be linked to disputed details in my profile. I am seeking help to create a legitimate account with accurate information and resolve the issue of being overcharged. Thank you for your assistance in this matter.
Reported by GetHuman5808706 on giovedì 4 marzo 2021 22:47
My SPRINT service in Hotchkiss, CO has been down for over four days now. This outage has caused me to lose over $[redacted] in wages as I work as a substitute teacher and all job requests come through my phone. I am also a flight instructor, and my students are unable to reach me due to the phone service being out. Despite understanding technical issues from my past as a computer engineer, I find it unacceptable that these problems are not resolved within 24 hours. I even had to drive over [redacted] miles to inform schools I work with to contact me via text. The community has been greatly affected by this outage, including a local family who couldn't notify relatives of a death. Many individuals I spoke to recommended switching to Verizon, which I plan to do. The lack of swift resolution and impact on my work have led me to consider joining a possible class action against SPRINT.
Reported by GetHuman-donrgedd on giovedì 11 marzo 2021 22:14
Last year, I visited Walmart to buy a phone card for talk and data, but the staff persuaded me to switch to Sprint, not disclosing the increase in costs. After struggling with high bills, I found out I was locked into a three-year contract and forced insurance. Despite reducing my bill to $50 a month after persistent inquiries, my recent experience at Sprint T-Mobile was displeasing. The employee asked me to remove my hand from the counter due to social distancing regulations, neglecting to provide protective shields during payment, unlike other stores in the state. Feeling mistreated and unappreciated as a customer, I felt compelled to share my distress. I am considering ending my service due to the lack of assistance and poor treatment I encountered, especially during bill payments. I seek guidance to terminate the contract promptly. The representative involved was Joey R at the Douglasville GA store on [redacted] Chapel Hill Rd.
Reported by GetHuman-emmetthe on domenica 21 marzo 2021 02:59
I have had financial issues with Sprint and need a refund. Since I purchased my first phone, which was stolen, Sprint gave me another one and cleared my due payment since [redacted]. However, after speaking with customer service, my bill keeps reappearing even after being told it's settled. Today, after another lengthy call, I paid money I didn't owe and saw my bill at zero before deciding to switch to AT&T. I received an email confirming my bill was clear, but now I'm being asked to pay $[redacted] again. This feels like I'm being taken advantage of, and I want my money back as this might become a legal matter.
Reported by GetHuman5889245 on venerdì 26 marzo 2021 04:45
I was just on a chat with an agent, but my phone accidentally disconnected. My phone number is [redacted]. My name is Victoria Wilson Massiah. I wanted to address my bill which is higher than expected due to unresolved issues. I'm frustrated and tired of contacting support every month for the same problem. I hope this can be resolved without me having to call each time. I may have to switch carriers if this continues as it's time-consuming. I hope to reconnect with the previous agent or receive a call back.
Reported by GetHuman5928946 on martedì 6 aprile 2021 15:05
I was unfortunately robbed, and during the incident, my iPhone 8 was damaged. The back of the phone has cracked, and the screen is not functional. I visited a T-Mobile store, which used to be Sprint, and they advised me to file a claim through Asurion. However, this process has been incredibly difficult since T-Mobile does not have my phone number on record. Trying to contact Asurion for Sprint has been a nightmare. I urgently require a replacement phone, but I am struggling to go through the necessary steps. Both T-Mobile/Sprint and the Apple Store have confirmed that the phone is beyond repair. Moreover, the stores do not have the means to transfer my data. I need immediate assistance as being without a phone is causing me inconvenience.
Reported by GetHuman-theadus on domenica 11 aprile 2021 20:45
My phone is not acting normally. I believe a government agency is hacking into it, declining messages, blocking calls, and preventing me from seeking help. I suspect my mother is missing, my account has been compromised by Colleen Gibson, and there are threats to harm my family and burn down my home. I am in urgent need of assistance. Please escalate this matter to the necessary authorities for help. Joshua R. Wanzer Gibson, can you please file a report and assign someone capable of conducting a thorough investigation? This is a serious threat that requires FBI intervention to ensure the safety of my loved ones.
Reported by GetHuman5969751 on venerdì 16 aprile 2021 23:50
Hello, I'm from Pakistan and recently purchased a One Plus 7 Pro 5G that is locked to Sprint SIM cards. I'm unable to use local SIM cards, and I need this phone for supporting uneducated children. Please assist with unlocking it. Here is the IMEI: [redacted][redacted]. I appreciate any help provided in fighting against lack of education and the coronavirus pandemic, as standing together today is vital for our future. Thank you for your assistance in this matter.
Reported by GetHuman5977339 on lunedì 19 aprile 2021 16:03
I am currently overseas, and my daughter in Florida needs a new phone. She tried to replace her phone but was told I need to verify the account. I spoke with a representative who said he would contact her, but she never received any communication, and now her phone is completely inactive. I would like to purchase a new phone for her and set up monthly payments on the account. Since I am frequently abroad, I want her to have access to the account either jointly with me or as the main contact. Please provide guidance on how to proceed with getting her a new phone and adjusting the account settings.
Reported by GetHuman5991651 on venerdì 23 aprile 2021 03:38

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