A:Press 1 for "don't know it," then say, "I don't know it.".Our free phone can also navigate phone menus to get a live human at BB&T Bank for you.
Q:
Does BB&T Bank offer 24 hour customer service?
A:Not at this number; hours here are Mon-Thu 9am-5pm, Fri 9am-6pm EST.The least busy day is Wednesday, and the most busy day is Thursday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · Mon-Thu 9am-5pm, Fri 9am-6pm EST · Press 4 then 2 then 1. For credit card information and help. · Truist - What can I help you with today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Thu 9am-5pm, Fri 9am-6pm EST · For Loans: Enter SSN, Enter Account Number, Press 0 · Truist - What can I help you with today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Thu 9am-5pm, Fri 9am-6pm EST · For help with mortgages. Press 1 then 0. · Truist - Mortgage loan information, press 1. If you know your party's 10-digit phone number, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Thu 9am-5pm, Fri 9am-6pm EST · Press 1, then 1, then 0 then # · Truist - What can I help you with today? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for BB&T Bank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this BB&T Bank phone number to document the phone system.
Here is how our research team describes the way the BB&T Bank phone system greets you: Truist - What can I help you with today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for "don't know it," then say, "I don't know it."
Below are some clips we've found from BB&T Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Truist.
This call may be monitored, recorded, and share for quality assurance and compliance purposes.
Continue using only your keypad, press star seven.
For password assistance, press one."
Excerpt from a call with BB&T Bank
Friday, January 12, 2024 2:37 PM
What are the hours and when should I call?
BB&T Bank operates the call center for this 888-228-6654 phone number Mon-Thu 9am-5pm, Fri 9am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 135 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with BB&T Bank at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BB&T Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BB&T Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call BB&T Bank is Wednesday.The most busy day to call is Thursday, which averages 120% more phone calls by comparison.Again, this is based on a sample of 135 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call BB&T Bank is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that BB&T Bank staffs the call center well on Wednesday.
Why Customers Call BB&T Bank
If you have time to do a bit of reading before you call BB&T Bank, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any BB&T Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to BB&T Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Set up online banking: "I'm trying to set up a online banking account."
- From a call lasting 7m 27s , May 2, 2025 7:27 PM
Requesting tax account details: "I need to file some taxes and I want to see how much income I had come in."
- From a call lasting 8m 25s , May 2, 2025 6:45 PM
Billing issue: "They bill no good."
- From a call lasting 1m 54s , Feb 24, 2025 8:53 PM
Information about why customers call BB&T Bank is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
BB&T Bank, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- BB&T Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is BB&T Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BB&T Bank agent. This phone number is BB&T Bank's best phone number because 264 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-228-6654 include Update Account Info, Make a Payment, Account Access, Payment Arrangement, Dispute a Charge and other customer service issues. Rather than trying to call BB&T Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, BB&T Bank has 5 phone numbers. It's not always clear what is the best way to talk to BB&T Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for BB&T Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BB&T Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.