DirecTV Customer FAQ

To get a new remote for your DirecTV, you can order one through your account online or through the DirecTV app. Alternatively, you may be able to purchase a compatible remote at an electronics store.

If you're experiencing a total outage on both TVs, you may need to evaluate possible service issues first. Typically, if the outage is due to internal issues with your equipment, a service technician visit may incur a fee unless you have a protection plan or warranty. It’s best to review your account details regarding service fees or coverage before proceeding.

Local CBS and ABC stations may not be available in all areas. This can depend on your specific location and the agreements DirecTV has with local broadcasters. We recommend checking your channel lineup for the corresponding numbers or visiting DirecTV’s official resources to see if those channels are included in your package.

To change your account credit card on DirecTV, first sign in to your online account. From there, find the "My Account" section and select "Manage My Account". Then, find and select "Payment Options". Here, you'll be able to add a new credit card under the option for adding payment methods. Enter your new card details and make sure to save any changes you've made. This will update the credit card associated with your account. Next time, any payments will be taken from this new card.

Yes, DirecTV offers several packages with varying numbers of channels ranging from 155+ to 330+. Each package includes different channels. However, users can't create a custom package by choosing individual channels. Premium channels like HBO, Cinemax, Showtime can be added to a base package for an additional fee. Hence, while you do have a degree of flexibility, it's within the confines of the packages offered by DirecTV.