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Priceline Customer FAQ

Top Answers & How-to Guides

What is Priceline's Phone Number?

The question we are asked most often is about how to talk to Priceline customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is travel insurance offered by Priceline?

Priceline does not directly provide travel insurance as a standalone product. However, when you book travel arrangements such as flights, Purchasing travel insurance can be a wise consideration, especially for travelers concerned about potential disruptions to their plans. It is important for customers to closely review the terms and conditions of any travel protection plan before making a purchase to ensure it meets their specific needs. For more information about available travel insurance options or to understand the coverage provided, it is advisable to look at the relevant sections of the Priceline website. There you can find helpful insights regarding what types of coverage may be available and how to include travel protection with your booking. Remember to review any third-party insurance policies carefully to ensure they align with your travel expectations....
Ask any question you have about Priceline customer service, get an answer now.

Recent Priceline Customer Questions

if i book a trip using affirm to pay and something happens that i cannot go how is it handled about the payments made and owed?

If you book a trip using Affirm and need to cancel, the handling of your payments will depend on the specific cancellation policy of the supplier (airline, hotel, etc.) for your booking. Generally, if you cancel your trip, you may receive a refund according to their policy, but your payment plan with Affirm may continue unless the cancellation affects it. Always check the terms of your booking and the cancellation policies provided at the time of purchase. For any payment-related questions, refer to Affirm's specific guidelines.
Asked May 7, 2025 12:30 PM

how do I change my email address in my Priceline account

To change your email address in your Priceline account, log in to your account and go to the account settings or profile section. Look for the option to update your email address. Enter the new email address and save the changes. You may be asked to verify the new email address through a confirmation email.
Asked Mar 31, 2025 8:06 PM

How to change email on Priceline account

To change the email address associated with your Priceline account, log in to your account and go to the account settings or profile section. From there, you should find an option to update your email address. Follow the prompts to enter your new email, and make sure to save the changes. If you encounter any issues, refer to the guidance provided in your account settings.
Asked Mar 19, 2025 8:23 PM

The total of my round trip tickets were 829.23 and now the return carrier Westjet has billed me for 372.98 and I would like to know why the extra charges when the trip was a total charge of 829.23.

Hmmm... we're not sure about that. It's best to check directly with the airline or review your booking details, as additional charges may apply based on their policies.
Asked Mar 2, 2025 11:41 PM

I booked a hotel room but I never checked it and I tried to cancel the reservation but I couldn't and it's non refundable, how can I get my money back?

Unfortunately, if your hotel reservation is marked as non-refundable, we are unable to provide a refund. Non-refundable bookings often come with lower prices but typically do not allow for cancellations or refunds. It’s important to check the terms before making a reservation in the future. If there are extenuating circumstances that you believe warrant a refund, you may need to follow the specific process outlined in your reservation confirmation or on the terms and conditions page.
Asked Feb 27, 2025 11:01 PM

Help me with my Priceline customer service issue

Payment and Discounts

How Do I Apply a Coupon Code to Priceline?

Priceline Coupon codes are wonderful since they give you a discount on your hotel which makes planning your vacation a bit more stress-free....

Can I use a debit card to make a booking on Priceline?

Yes, a debit card can typically be used to make a booking on Priceline. Many customers prefer using debit cards for their transactions It is also essential to keep in mind that some hotels, airlines, or rental car companies may have specific policies regarding debit card usage. For instance, they might place a hold on funds that is greater than the booking amount, which can temporarily reduce the available balance in the customer's bank account. If you want to find more information about using debit cards for your specific booking, you may want to check the current web page for policies related to payment methods or any restrictions that may apply....

What are Priceline's accepted forms of payment?

Priceline accepts several forms of payment to cater to a wide range of customers. Typically, major credit cards such as Visa, MasterCard,...

Confirmation and Notifications

What Do I Do If I Did Not Get a Confirmation Email from Priceline?

This article describes what to do if you made a purchase via Priceline but did not get a confirmation email from Priceline. Detailed...

What Do I Do If I Didn't Receive My Priceline Confirmation Email?

When paying for something at Priceline.com, you will receive your confirmation immediately after purchase. This is also known as your...

Booking and Reservations

How do I make a booking on Priceline.com?

Priceline offers a simple way to book hotels, flights, cars, and cruises. For hotels, enter your location and dates, follow the prompts...

How do I cancel or change my Priceline reservation?

To cancel your hotel, flight, or rental car reservation with Priceline, you can use the self-service tools on their website or contact...

What do I do if I have a problem with my Priceline reservation?

Having issues with a Priceline reservation? Customers are allowed to cancel or change their reservations. To cancel a hotel reservation,...

What happens if I miss my flight or train booked through Priceline?

When a traveler misses a flight or train that was booked through Priceline, there are several important aspects to consider. Primarily, It is essential to check the fare rules associated with the original booking, as these rules can vary significantly between airlines. Additionally, travelers should consider the option of standby travel, which some airlines offer, allowing passengers to board a later flight if seats are available. For train services, such as those operated by Amtrak or other rail companies, options may also be limited, and rebooking may be necessary. Generally, travelers should arrive at the departure point well in advance to avoid such situations. In cases where a traveler believes the missed transportation was due to factors beyond their control, it may be worthwhile to contact the airline or train service for clarification on potential options or compensation. Detailed information about missed flight or train procedures can often be found directly on Priceline's website, including their policies and recommendations for travelers facing this unfortunate scenario....

Refunds and Disputes

How to dispute a charge from Priceline?

Customers who have questions about charges on their account should contact Priceline Customer Support first before disputing with their...

What is Priceline's refund policy?

Priceline's refund policy can vary depending on the type of reservation made, such as hotels, flights, car rentals, or vacation packages. For hotel bookings, Priceline often features both non-refundable and refundable options. Non-refundable bookings typically do not allow for any refunds once the reservation is confirmed. On the other hand, refundable bookings can often be canceled within a specified time frame without incurring a cancellation fee, but it is essential to review the specific cancellation policy at the time of booking since it can differ between hotels. When it comes to flights, Priceline's refund policies will depend on the airline's own regulations. Many discounted airfare tickets are non-refundable, while some may offer partial refunds or credit for future travel, particularly if canceled within the airline's acceptable time frame. For car rentals and vacation packages, Priceline may also have varied policies based on the rental agency or the terms of the package deal. It is always advisable for customers to carefully read the details of the reservation policies before completing their booking. For the most accurate and up-to-date information regarding a specific reservation or to find additional guidance, it is wise to refer to the current web page where contact information may be available for further assistance....

Express Deals and Insurance

Can I make changes to my Priceline reservation after the check-in date?

Making changes to a Priceline reservation after the check-in date can be quite complex. Generally, once a traveler has checked in, For hotel reservations, most establishments do not allow for modifications or cancellations after check-in. If you find yourself needing to change a flight reservation after check-in, it may depend on the airline's policies, and you might find yourself facing additional fees or restrictions. For more specific guidance based on your individual reservation, it would be beneficial to check the original confirmation details provided at the time of booking. They may include information on policies regarding changes. Additionally, visiting the current Priceline web page will give you access to customer service options where you may find more assistance or clarification regarding your situation....

What is the Priceline Express Deals program?

The Priceline Express Deals program is a feature offered by Priceline that allows travelers to access discounted rates for hotels, When utilizing Express Deals, users can browse various options based on their desired location and dates. The available deals display general information such as the star rating of the hotel, the amenities offered, and the area in which the hotel is located. However, the specific hotel name remains concealed until the booking is confirmed. This allows users to benefit from lower prices, as hotels often provide discounted rates to fill their rooms. It is essential to note that Express Deals come with certain restrictions, such as non-refundable rates and limited changes to bookings. Travelers should review the terms and conditions carefully before completing their purchases. The motivation behind Express Deals is to create an appealing opportunity for cost-conscious travelers who prioritize savings over specific brand preferences. To learn more about this program or explore current deals, individuals may find it helpful to visit the Priceline website for up-to-date information....

Is travel insurance offered by Priceline?

Priceline does not directly provide travel insurance as a standalone product. However, when you book travel arrangements such as flights, Purchasing travel insurance can be a wise consideration, especially for travelers concerned about potential disruptions to their plans. It is important for customers to closely review the terms and conditions of any travel protection plan before making a purchase to ensure it meets their specific needs. For more information about available travel insurance options or to understand the coverage provided, it is advisable to look at the relevant sections of the Priceline website. There you can find helpful insights regarding what types of coverage may be available and how to include travel protection with your booking. Remember to review any third-party insurance policies carefully to ensure they align with your travel expectations....
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