Rhapsody.com Phone Number

Calling Rhapsody.com customer service faster by GetHuman

866-597-5505
Customer service
Current Wait: 42 minutos (33m avg)
Hours: Mon-Fri 6am-6pm, Sat-Sun 7:30am-5pm PST; best time to call: 3pm
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Reasons customers like you called recently

i want to update a new credit card payment *you guys block my account
stopped working in the middle of a song. and now it wont let me long in
Another person using my account
i have an account with Napster and it says that my acoount isnt active. They have taken...
Some one call me now are next step I will cancel **********
Paid sub and still can’t log in to account say it wasn’t paid and I go to my subs and i...
I’m locked out of my account.*Eddie Clark
Buenas tardes,**Estamos interesados en ser agregadores De distribuci*n directos de Rhap...
I got extra charge on my bill for $** and I never approve it
I have been being charged for and account for *.** through my pay pal I have never used...
I cannot access my Napster or Rhapsody forgot my password try it right craving it sever...
I want to recover my password so I can install Napster on my iPhone too
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Rhapsody.com's Phone-Based Customer Care

Rhapsody, now owned by Napster, is an online music and radio streaming service that provides individuals as well as businesses. As one of the most popular streaming music services in the world, it isn't surprising that Napster gets many requests for customer service each and every day.

It should be noted that Napster does not provide phone-based customer service to its users. However, the company does provide email and live chat support.

Why Do People Contact Rhapsody/Napster Customer Support?

Users contact Napster customer for a variety of reasons, including:

  • Assistance with setting up a subscription
  • Changing or canceling subscriptions
  • Technical support and troubleshooting
  • Billing inquiries
  • Reporting identity theft and hacking
  • Assistance with using features, particularly at the Premier level of service

Best Practices for Contacting Rhapsody/Napster Customer Service

Napster does not provide support over the phone. Instead, the company encourages users to use its customer support forum to receive help from other expert users. It is, however, possible to send an email to Napster via a pop-up form on its website.

If you use the pop-up form, you will be asked to provide answers to a series of questions. This information must be completed before your request is submitted so that the Napster customer service representative that reads your email can provide you with the best assistance and advice.

How Do Consumers Feel About Contacting Rhapsody/Napster Customer Service?

Many consumers are unhappy with the fact that Napster does not provide phone-based customer service. These customers would rather work with Napster's customer support staff over the phone and in real time. Still, some users also report positive experiences with the email and live chat options provided.

What Kind of Issues can Rhapsody/Napster Customer Service Representative Resolve?

Because Napster is a strictly online service, its customer service agents can resolve most common issues, including subscription changes and cancellations, troubleshooting and technical support, including changing and canceling service, providing technical support, and researching billing issues. Users who have upgraded to the Premier Service but who are not receiving their benefits can also request assistance from customer service agents.

What Can't Be Resolved by Rhapsody/Napster Customer Service?

Consumers sometimes have problems with third-party hardware and software that is incompatible with Napster. In these cases, a customer service representative for Napster might be able to suggest a workaround, but it may not be possible to resolve the issue entirely. In such cases, you may need to stop using Napster, upgrade your software or use a new device with the service.

Another option for you would be to contact the third party company and ask if they have any suggestions for making software or a device compatible with Napster.

What Should You Do If You Have an Unsuccessful Interaction with Rhapsody/Napster?

If you are unable to resolve your issue with Napster customer service, don't fret. You may still have options that can help you get your issues resolved.

  • Review your conversation with customer service and try to determine whether there are any identifiable areas of miscommunication or misinterpretation. You'll need to know about these before you re-contact Napster.
  • Start another live chat or send another email and explain that this is your second request for help. Describe what went wrong with your first conversation and make clear what you are trying to achieve.
  • If a second live chat doesn't work, try connecting with customer support another way. If you used live chat at first, switch to email, if email doesn't work, try live chat.
  • Another option is to reach out to Napster customer service via the company's social media platforms. They may have a separate set of specialists monitoring these accounts and these agents may be able to help.

Customer Number 866-597-5505 - by the Numbers

Número de teléfono para marcar866-597-5505
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-vie 6 am-6pm, sábados y domingos 7:30 am-5pm PST
El mejor momento para marcar3pm
Navega por el laberinto del teléfono a un humanoPresione 2 para facturación o 3 para servicio técnico O siga presionando 0 hasta que se transfiera
Espera promedio
Espera actual42
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, web
Calidad de la comunicación80%
Calidad de la ayuda74%
Votos de los clientes355
Información actualizada por última vezFri Nov 20 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Rhapsody.com's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Rhapsody.com, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Rhapsody.com. Este número de teléfono es el mejor número de teléfono de Rhapsody.com porque 4,806 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 866-597-5505 incluyen Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge y otros problemas de servicio al cliente. En lugar de tratar de llamar a Rhapsody.com, le recomendamos que nos diga qué problema tiene y luego, posiblemente, contactarlos por teléfono o por Internet. En total, Rhapsody.com tiene 1 número de teléfono. No siempre está claro cuál es la mejor manera de hablar con Rhapsody.com representantes, por lo que comenzamos a recopilar esta información a partir de sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Rhapsody.com - by phone or otherwise

Si bien 866-597-5505 es el mejor número gratuito de Rhapsody.com, existen 2 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Rhapsody.com clientes, es contándole a GetHuman sobre su problema anterior y permitiéndonos encontrar a alguien que lo ayude. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de Online Help por Customer Service. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Rhapsody.com, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Rhapsody.com.

What is GetHuman's Relationship to Rhapsody.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Rhapsody.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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