Tracfone Phone Number
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Current Wait: 22 minutos (9m avg)
Hours: Mon-Sat 8am-10pm EST; best time to call: 8:20am
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Reasons customers like you called recently
Brand new straight talk phone in the bright green box I bought and paid for but was not...
Need activate phone but when I input the info it states *“Device cannot be added to you...
Serial number to activate replacement phone isn’t accepted online
Thanks for your order! *Please note this payment will appear on your credit*debit card...
New phone won't work.
Transfer my number over so that I can get att service **Jdjsjdjekdjdjejdjejdjxjdjejsidj...
I purchased time today, paid for it with credit card. It has not shown up on my phone...
Need to unlock service on phone so I may use my governmental free service sim
I purchased airtime today and paid with credit card. Time is not showing on my phone as...
On ******** I purchased a new smart phone from the Tracfone Store to replace my old Tra...
I my Samsung galaxy J* crown deactivated and unlocked per my request?
I am trying to set up my phone. It is asking for a password for my Samsung Account and...
currently member of tracfone and use phone only. Is there additional charge to use tex...
need an account number and pin for this number (**********)
Haven’t heard about new cell be delivered old one battery died under warranty till Marc...See more recent reasons for calling
Help me with my issue
Our Editor's Notes on Tracfone's Phone-Based Customer Care
TracFone is a prepaid budget mobile phone service provider. As one of the most well-known prepaid phone companies in the country, it is not surprising that TracFone gets a lot of requests for customer service each and every day.
Why Do People Call TracFone Customer Support?
People call TracFone for a range of reasons, including:
- Starting, changing or canceling service
- Purchasing or upgrading a mobile device or accessories
- Troubleshooting and technical support
- Billing inquiries
- Changing personal information on account
- Reporting hacking or identity theft
- Reporting a lost or stolen phone
Best Practices for Calling TracFone Customer Service
There are several ways to help ensure that your call to TracFone customer service is handled quickly and professionally:
- Call during business hours. TracFone phone-based customer service is available seven days a week from 8 AM to 11:45 PM Eastern time.
- Before calling, make sure you have relevant documentation in front of you. This might include service contracts, order confirmations, screenshots, billing statements and any correspondence between you and TracFone regarding your account or your issue.
- If you are calling for help with your device or service, have your device handy so that you can troubleshoot along with the customer service representative. If possible, if you are calling about your phone, have another phone handy so that you can work with the phone that is malfunctioning while also speaking with a customer service representative.
- Have some way of taking notes during your call. Call notes can be helpful if you have to speak to more than one person or need to escalate your case.
How do Consumers Feel About Calling TracFone Customer Service?
Consumer feedback on the level of support offered by TracFone is mixed. Some complain of long wait times and customer service representatives that seem to stick to a script rather than providing real help. However, other consumers are reasonably happy with the level of customer support they have received.
What Kind of Issues can a TracFone Customer Service Representative Resolve?
TracFone customer service representatives can resolve many consumer issues, including help with starting, upgrading, downgrading or canceling service, switching numbers, changing customer information, troubleshooting, researching billing issues, and providing technical support.
What Can't Be Resolved With a Call to TracFone Customer Service?
TracFone customer service may not be able to resolve problems with equipment beyond simple troubleshooting. You may have to work with the representative to arrange to have the phone repaired or returned to the manufacturer for placement. If you are using your own phone or device, not one provided by TracFone, and it is incompatible with the TracFone system, the representative may be able to suggest a workaround but is unlikely to be able to completely resolve the issue. You will have to work directly with the manufacturer or obtain a new device to ensure full compatibility.
What Should You Do If You Have an Unsuccessful Call with TracFone?
If you get off the phone with TracFone customer service and feel as though your questions were not answered or your call was not handled properly, don't give up. There are still options available to you.
- First, review your call notes. You may be able to identify an area of misunderstanding or miscommunication that contributed to the derailment of your first call.
- Second, call back. You may have the good fortune of connecting with an agent with more experience or training and who is better able to understand your concerns and provide you with an appropriate resolution. When you call, politely explained this is your second communication about your issue and describe what went wrong with the first call. You may also want to describe your preferred resolution so the agent and yourself are working together toward a common goal.
- If a second call does not work, try getting in touch another way. TracFone offers live chat as an alternative to calling. In addition, you could also send a letter to the executive resolutions team via snail mail. While this is a slow way to get a response, it may be the most effective as many companies take letters sent by postal mail seriously. Another option is to go to the store where you purchased your TracFone plan and speak to a manager there. The manager may be willing to advocate on your behalf or may be willing to handle the situation him or herself as a goodwill gesture.
Customer Number 800-378-9575 - by the Numbers
Número de teléfono para marcar800-378-9575
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-sáb 8 am-10pm EST
El mejor momento para marcar8:20 am
Navega por el laberinto del teléfono a un humanoPresione 1 para inglés, luego presione 1 para Tracfone y luego presione 4 en el siguiente menú para obtener ayuda para clientes nuevos y existentes.
Rango (entre números de teléfono)1
Métodos alternativosteléfono, chat, web, facebook, twitter
Calidad de la comunicación82%
Calidad de la ayuda75%
Votos de los clientes2,785
Información actualizada por última vezThu Sep 16 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Tracfone's Best Toll-Free/800 Customer Phone Number
Este es el mejor número de teléfono de Tracfone, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Tracfone. Este número de teléfono es el mejor número de teléfono de Tracfone porque 95,316 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-378-9575 incluyen Recover Account, Lost or Stolen Phone, Device Support, Add Minutes, Transfer Phone Number y otros problemas de servicio al cliente. El Tracfone centro de llamadas al que llama tiene empleados de Florida y está abierto Mon-Sat 8am-10pm EST según los clientes. En total, Tracfone tiene 6 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Tracfone representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.
Contacting Tracfone - by phone or otherwise
Si bien 800-378-9575 es el mejor número gratuito de Tracfone, existen 11 formas totales de comunicarse con ellos. La siguiente mejor forma de hablar con su equipo de atención al cliente, según otros Tracfone clientes, es llamando a su 800-876-5753 número de teléfono de su Oficinas corporativas departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de Live Chat para Customer Service. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Tracfone, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Tracfone.
What is GetHuman's Relationship to Tracfone?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Tracfone. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.