Verizon Wireless Prepaid Phone Number

Calling Verizon Wireless Prepaid customer service faster by GetHuman

888-294-6804
Customer service
Current Wait: 21 minutos (14m avg)
Hours: 24 hours, 7 days; best time to call: 8:05am
Get to a live person fastest: Solo espera
Report your Verizon Wireless Prepaid issue: GetHuman walks you through with our best tools, fastest contacts, reminders & follow-up!

Reasons customers like you called recently

Hello, I need help to unlock an old prepaid Moto E*. I do not have service with verizon.
I cannot receive call they are saying that my account its block due to my bank my bank...
Trying to pay on a Verizon prepaid service
I paid my bill (autopay) now my phone is inactive
trying to activate a prepaid hotspot need costomer service
I want to know what my options are with my old pre paid phone. I have more than $***. o...
I can't get into my account to make payment. Getting message that I'm not entering cor...
I got the ** plan . I came over from straight talk and to be jonestotsucks so far * I...
My phones are not working
I’m still waiting for a refund from April *th!
I can’t pay my bill because I don’t have my unique phone number and it seems no one can...
Don't know my prepaid phone number for hotspot.need to pay to continue service
signed up for **.** unlimited data,talk txt i need it now did not go through even says...
Verizon stopped support on my *G phone (Samsung Gusto *) and owes me $***.**, the balan...
Need to talk to customer service
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Verizon Wireless Prepaid's Phone-Based Customer Care

Verizon Wireless Prepaid is a prepaid mobile phone network in the United States. As one of the oldest and most respected prepaid phone services, it isn't surprising that Verizon Wireless Prepaid gets a lot of customer service calls each and every day.

Why Do People Call Verizon Wireless Prepaid Customer Support?

People call Verizon Wireless Prepaid customer support for a range of reasons, including:

Starting, changing or ending service

Purchasing or upgrading phones, other mobile devices or accessories

Billing issues

Reporting identity theft or hacking

Troubleshooting and technical support

Warranty claims on devices and accessories

Help to locate or deactivate a lost or stolen phone

Best Practices for Calling Verizon Wireless Prepaid Customer Service

There are several things that you can do to help ensure that your call to Verizon Wireless Prepaid is handled quickly and professionally:

Before calling, make sure that you have relevant documentation in front of you. This might include order or cancellation confirmations, billing statements and any previous correspondence between you and Verizon regarding your issue.

If you are calling for technical support, make sure that your devices handy so that you and the agent can troubleshoot together. If you are calling about your mobile phone, consider calling from another phone or a voice over IP system so that you don't have to worry about getting disconnected from the agent during the troubleshooting session.

Have some way of taking notes during your call. Call notes can be handy if you have to speak to more than one person or end up having to escalate your case.

How do Consumers Feel About Calling Verizon Wireless Prepaid Customer Service?

As is true with many large companies, opinions about customer service tend to be a mixed bag. Some customers are very happy with the level of customer service provided by Verizon Prepaid, while others feel that long wait times and unresponsive agents make the experience of calling for help frustrating.

What Kind of Issues can a Verizon Wireless Prepaid Customer Service Representative Resolve?

Verizon Prepaid customer service representatives can help with a range of issues, including assisting with account management, starting new service or canceling service. If you are having problems with your service, you can call an agent and he or she may be able to assist with basic troubleshooting and technical support.

In addition, an agent may be able to assist with things like purchasing or upgrading new phones, devices or accessories and arranging for returns, exchanges or service on a malfunctioning product. Agents can also research and assist with billing problems and issues.

What Can't Be Resolved With a Call to Verizon Wireless Prepaid Customer Service?

There are some issues that Verizon Prepaid customer service may not be able to help you with. These issues include problems with your phone or devices that require in-person examination and repair. The agent may be able to begin a warranty service claim or assist with getting the device or phone repaired, but a serious problem cannot be resolved over the phone.

If your phone service is not compatible with your device or phone, the agent may be able to suggest a workaround but cannot be responsible for an incompatibility. You may need to replace your device or work with the manufacturer of your current device to address the issue.

What Should You Do If You Have an Unsuccessful Call with Verizon Wireless Prepaid?

If you get off the phone with Verizon why Prepaid customer service and feel as though your questions were not answered or your concerns were not appropriately addressed, don't fret. You may still have options.

First, review your call notes. If you did not take call notes, jot down what you remember from the call. You may be able to identify an area of miscommunication or misunderstanding that worked to derail your conversation.

Second, call back. Customer service agents have different levels of experience and training in the next person you speak to may be in a better position to understand and address your concerns. Politely explained to the representative who takes your call that this is your second call about this matter and describe what went wrong with the first call. If possible, tell the agent what you would like to happen as a result of this call. This gives you, and the representative, a goal to work toward during your conversation.

If a second call does not resolve your issue, try getting in touch a different way. Verizon Prepaid does offer a live chat customer support, as well as a community forum where you can bring your issues and concerns to experienced users of Verizon. Another option is to reach out over social media to see if one of Verizon's specialists can help you.

Another option is to visit a Verizon retail store. In some cases, your problem may be more easily addressed in a face-to-face conversation. In addition, a store manager or associate may be willing to advocate with Verizon corporate on your behalf.

Customer Number 888-294-6804 - by the Numbers

Número de teléfono para marcar888-294-6804
Devolución de llamada disponibleNO
Llamada atendida por una persona realSI
Departamento al que llamasServicio al cliente prepago
Horario del centro de llamadas24 horas, 7 días
El mejor momento para marcar8:05 am
Navega por el laberinto del teléfono a un humanoSolo espera
Espera promedio
Espera actual21
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, web
Calidad de la comunicación61%
Calidad de la ayuda52%
Votos de los clientes3,717
Información actualizada por última vezWed May 05 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Verizon Wireless Prepaid's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Verizon Wireless Prepaid, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Verizon Wireless Prepaid. Este número de teléfono es el mejor número de teléfono de Verizon Wireless Prepaid porque 122,982 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 888-294-6804 incluyen y otros problemas de servicio al cliente. El Verizon Wireless Prepaid centro de llamadas al que llama tiene empleados de Texas, Tennessee, South Carolina, Nebraska, Philippines y está abierto 24 hours, 7 days según los clientes. En total, Verizon Wireless Prepaid tiene 5 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Verizon Wireless Prepaid representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Verizon Wireless Prepaid - by phone or otherwise

Si bien 888-294-6804 es el mejor número gratuito de Verizon Wireless Prepaid, existen 6 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Verizon Wireless Prepaid clientes, es llamando a su 877-777-5759 número de teléfono para su Servicio al Cliente departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 877-777-5759 para Servicio al Cliente. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Verizon Wireless Prepaid, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Verizon Wireless Prepaid.

What is GetHuman's Relationship to Verizon Wireless Prepaid?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon Wireless Prepaid. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Xbox Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the AT&T Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Xbox or AT&T. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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