US Citizenship & Immigration Service (USCIS) Phone Number

Calling US Citizenship & Immigration Service (USCIS) customer service faster by GetHuman

800-375-5283
Customer service
Current Wait: 22 minutos (9m avg)
Hours: Mon-Fri 8am-6pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Presione 1 para inglés, luego 1, luego 2, luego 2. Después de los 2 finales, presione # cada vez que le solicite ingresar un número. Tendrá que hacer esto tres veces.

Reasons customers like you called recently

I sent the initial request and application from Misawa AB to the online USCIS website...
Caan't get to a live agent to get updates on my case
I applied for my green card it’s been over ** days I haven’t heard anything.*My extensi...
Green card renewal questions on Date issued, where applied, where issued, USCIS acct* a...
I would like to request a biometrics appointment for fingerprints on Receipt Number MSC...
It's been over a year since my green card expired, over ** days.*My extension letter wi...
My wife hasn’t received an extension letter or have an interview scheduled in over a year
I need to change my biometric appointment center.
The automated system could not assist me with understanding what is the estimated waiti...
No response after covid for biometric*Initial interview was cancelled
I am waiting for my biometric appointment date because I did not receive a letter to sc...
I need my naturalization certificate number
I need to request a satisfactory departure under Japan's visa waiver program. I need t...
I am planning on getting married and I have recently lost my job. I was operating on a...
Need to speak with a uscis representative
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on US Citizenship & Immigration Service (USCIS)'s Phone-Based Customer Care

The US Citizenship and Immigration service handles the processing of visas, citizenship applications and questions about immigration issues. Because this federal agency serves the entire country, it receives a lot of customer support queries. If you are trying to get a hold of USCIS by phone, there are several best practices that you might want to be aware of.

Why Do People Call the US Citizenship & Immigration Service (USCIS)?

People call USCIS for a range of reasons including:

  • Questions about visa and citizen application processes
  • Requesting status updates on visas and citizenship applications
  • Scheduling or managing in-person interview appointments
  • Technical support with the USCIS website

Best Practices for Calling USCIS Customer Service

Callers need to direct their call to the correct office or agency. If you are attempting to schedule an interview for a non-asylum application, for example, you'll likely need to call the USCIS field office that serves your area.

Live help over the telephone is available from USCIS from 8 am to 8 pm Monday through Friday, except for federal holidays. There is a toll-free number for those calling within the United States and its territories. Deaf and hard of hearing people can use the agency's TTY number, while those outside the country have to use a designated toll number.

There are some reports that making a lot of calls to USCIS might actually slow down an applicant's case. The USCIS notes that case information is available from its website and is identical to that which is available to customer service representatives who answer calls.

Preparing for Your Call

Before calling, take a moment to prepare. Doing so can help ensure that your call is productive:

  • Gather what you need to take notes during the call. This could be a pen and paper, a computer, or a memo app on your phone. You'll want to be able to record the date and time of the call, the name or staff number of the USCIS agent who answers your call, and any reference numbers provided during your conversation.
  • Be sure to have pertinent information in front of you when you call, including receipt numbers, alien registration number and priority dates.
  • Allow enough time to get your call answered and to address your concerns with the agent or officer.

How Do People Feel About Their Calls to US Citizenship & Immigration Service?

Because of the sheer volume of calls that come into USCIS, it isn't surprising that there are mixed reports from callers. In addition, it's important to note that immigration issues can be stressful, which increases the likelihood of dissatisfaction with a call.

Callers have noted that the first-tier representatives often can't provide much information or assistance and that officers often seem to be rushed and unhelpful. There are, however, reports of people hanging up with USCIS satisfied with the service they received.

What Kind of Issues Can US Citizenship & Immigration Service Resolve Over the Phone?

The USCIS notes that most USCIS inquiries and tasks can be accomplished online, through its website. First-tier phone representatives can do the following:

  • Provide "basic," scripted information
  • Provide answers to questions about forms
  • In some cases, escalate a call to an immigration officer
  • Some technical support issues

Second-tier officers can provide more in-depth services, including providing information on pending cases. These officers can also work with military dependents and active members and request the re-issuance of notices.

What Issues Can't Be Resolved by USCIS Customer Support?

Regardless of tier, the people you speak to at USCIS cannot provide legal advice or schedule appointments at field offices. Nor can they transfer your call to a field office.

What Should I Do if Unhappy With a Call to US Citizenship & Immigration Service Customer Support?

If you get off the phone with the US Citizenship & Immigration Service and feel frustrated, don't give up. You may have other options for seeking a resolution.

Take some time to decompress and then gather up your notes and documents. If you do feel that calling again is in your best interests, do so. Otherwise, try the following:

  • Many USCIS tasks can be accomplished through their website. If you can't figure out how to get the information that you need, you can try using Emma, a virtual assistant that provides information in English and Spanish.
  • You can send a request for help through the USCIS's e-request tool (online messaging). Some people prefer this form of communication because it provides them with a record of their exchange with USCIS.
  • The USCIS Ombudsman offers services to USCIS users who are unable to get the information or services they require. You must complete electronic Form DHS-7001 to request Ombudsman assistance.
  • Contacting an immigration attorney might your best option if you can't seem to work with USCIS.

Customer Number 800-375-5283 - by the Numbers

Número de teléfono para marcar800-375-5283
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-vie 8 am-6pm EST
El mejor momento para marcar8:15 am
Navega por el laberinto del teléfono a un humanoPresione 1 para inglés, luego 1, luego 2, luego 2. Después de los 2 finales, presione # cada vez que le solicite ingresar un número. Tendrá que hacer esto tres veces.
Espera promedio
Espera actual22
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, correo electrónico, web
Calidad de la comunicación76%
Calidad de la ayuda65%
Votos de los clientes5,898
Información actualizada por última vezWed Nov 18 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

US Citizenship & Immigration Service (USCIS)'s Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de US Citizenship & Immigration Service (USCIS), la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente US Citizenship & Immigration Service (USCIS). Este número de teléfono es el mejor número de teléfono de US Citizenship & Immigration Service (USCIS) porque 42,726 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-375-5283 incluyen Schedule Appointment, File Application, Check Application Status, Request Replacement Document, Ask for Immigration Help y otros problemas de servicio al cliente. El US Citizenship & Immigration Service (USCIS) centro de llamadas al que llama tiene empleados de California, Nebraska, Texas, Vermont y está abierto Mon-Fri 8am-6pm EST según los clientes. En total, US Citizenship & Immigration Service (USCIS) tiene 2 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con US Citizenship & Immigration Service (USCIS) representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting US Citizenship & Immigration Service (USCIS) - by phone or otherwise

Si bien 800-375-5283 es el mejor número gratuito de US Citizenship & Immigration Service (USCIS), existen 4 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros US Citizenship & Immigration Service (USCIS) clientes, es llamando a su 212-620-3418 número de teléfono para su Servicio al cliente internacional departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de SCOPSSCATA@dhs.gov para Customer Service. Si cree que esta información es inexacta o conoce otras formas de comunicarse con US Citizenship & Immigration Service (USCIS), infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for US Citizenship & Immigration Service (USCIS).

What is GetHuman's Relationship to US Citizenship & Immigration Service (USCIS)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like US Citizenship & Immigration Service (USCIS). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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