USAA Phone Number

Calling USAA customer service faster by GetHuman

800-531-8722
Customer service
Current Wait: 105 minutos (89m avg)
Hours: Monday - Friday 7am-5:30pm CST; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Cuando comiencen las indicaciones de voz, presione #, luego ingrese la extensión de 5 dígitos y luego presione # nuevamente. El humano lo transferirá al departamento correcto.

Reasons customers like you called recently

A dear ran into the front of my range rover sun, I want to file a claim so I can get i...
I need to file a claim. A deer ran into my suv.
I got locked out of my account and I just need it to be reset so I can login
Hi,*I am a member, Shirley Huston, currently in South Africa and am unable to log into...
USAA has locked me out of my accounts access due to their new security process. I resid...
I filed for unemployment and i think it went to my old usaa account. Are you guys able...
What is the status of my claim estimate. It been * weeks.
I accidentally made two payments on my loan. I got a email today from usaa saying that...
I want to talk to someone about getting another loan or add to the loan I already have
I need to know my balance for my account
I sold my house and had a claim related to electrical service... need a person to speak...
Resolve on homeowners claim open since *********
Hola necesito ayuda porque tengo la aplicaci*n y no puedo entrar . No se que sucedi* qu...
I am locked out of my account because I attempted to reset my password too many times...
Necesito saber el estado de una transferencia
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on USAA's Phone-Based Customer Care

USAA provides a range of financial services including loans, investment products, and insurance to both active-duty service members and veterans. With over 12 million members, it isn't surprising that USAA gets a lot of calls to its customer service departments.

Because USAA works with service members and their families, it also maintains a separate phone line for those who are being, or have been, deployed.

Why Do People Call USAA Customer Support?

People call USAA customer support for many different reasons, including:

  • Questions about opening an account
  • Making changes to or closing an account
  • Purchasing products and services
  • Help with credit cards
  • Loan issues
  • Deployment concerns

Best Practices for Calling USAA Customer Service

Before calling USAA, make sure you are prepared for the call. Be prepared to take notes, either with pen and paper, your computer, or a note-taking app on a phone or tablet. Have any necessary information in front of you, including account numbers and relevant correspondence.

USAA has multiple divisions, each with its own customer service department. While it is possible to call a division directly, you don't have to. USAA's phone system can direct a call to its main toll-free number to any customer support department within the organization.

When you call, you'll be asked for your USAA number or, as an alternative, your Social Security number. From there, you can ask a question and you'll be directed to the appropriate department.

If you would prefer to speak to an agent right away, say "representative" or push 0. On the other hand, if you don't mind working with the automated system, but prefer to use touchtone rather than voice activation, hit *8 on your phone.

How Do People Feel About Calling USAA Customer Support?

Customers of USAA bank report that they sometimes experience difficulties working with USAA's customer service representatives. These difficulties may include not being able to get to a human on the phone, long wait times and having to make multiple calls to get an issue resolved. There are, however, other reports that indicate a high level of satisfaction with USAA customer service.

What Kind of Issues Can USAA Phone-Based Customer Service Resolve?

Many standard financial service issues can be resolved by phone with the USAA. These include getting questions answered about products and memberships, checking balances and payment dates, and initiating investigations of fraud, identity theft, or inappropriate charges. Insurance customers can also call about claims and appeals.

What Issues Can't Be Resolved Over the Phone?

In some cases, a physical signature may be required on forms and documents. In addition, your presence may be required for some customer service issues, including opening, closing, or transferring accounts. In addition, you may be required to mail or bring in original documents if electronic copies are not acceptable.

What Can I Do if My Call to USAA Customer Service Is Unsuccessful?

If you hang up after a call with USAA and feel as though your case was not resolved properly, don't give up. You have options for getting the help you need.

Before doing anything else, and if you didn't take notes during your first call, write down or type out what happened. This information can be helpful if you have to escalate your case.

After writing down what happened during your first contact, consider what your ideal resolution might be and then write this down as well. Having a "goal" resolution in front of you can help keep your conversation on track.

Next, try calling back. The next representative that you speak to might be in a better position to resolve your situation or give you the information that you need.

If USAA's customer support representatives can't resolve your issue, you may need to try a different approach:

  • Visit a financial center: USAA operates brick & mortar financial centers near some military bases. If you live near one of these, arrange to visit and speak with a USAA representative in person.
  • Try sending a message through USAA's online help center. This option provides you with a written record of your communication, which may be what is needed to secure a resolution.
  • Another option is to get in touch with USAA via its social media accounts. As with sending a message, this alternative to calling provides you with a written log of your conversation with a USAA representative.
  • USAA provides mailing addresses for all of its departments. Sending a letter via postal mail, with tracking, is another option for achieving your desired resolution.

Note: If you are calling USAA to get information, not to handle a specific request or problem, you may have better luck using USAA's virtual assistant, which you can find on its website. The virtual assistant may be able to quickly and efficiently get you the information that you are looking for.

Customer Number 800-531-8722 - by the Numbers

Número de teléfono para marcar800-531-8722
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasReclamación (es
Horario del centro de llamadasLunes a viernes de 7 a.m. a 5:30 p.m. CST
El mejor momento para marcar8:30 am
Navega por el laberinto del teléfono a un humanoCuando comiencen las indicaciones de voz, presione #, luego ingrese la extensión de 5 dígitos y luego presione # nuevamente. El humano lo transferirá al departamento correcto.
Espera promedio
Espera actual105
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, web, facebook, twitter
Calidad de la comunicación72%
Calidad de la ayuda51%
Votos de los clientes5,251
Información actualizada por última vezMon Oct 26 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

USAA's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de USAA, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente USAA. Este número de teléfono es el mejor número de teléfono de USAA porque 146,520 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-531-8722 incluyen Coverage Questions, Roadside Assistance, Cancel Account, Check on a Claim, Make a Claim y otros problemas de servicio al cliente. El USAA centro de llamadas al que llama tiene empleados de Arizona y está abierto Monday - Friday 7am-5:30pm CST según los clientes. En total, USAA tiene 4 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con USAA representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting USAA - by phone or otherwise

Si bien 800-531-8722 es el mejor número gratuito de USAA, existen 7 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros USAA clientes, es llamando a su 800-531-6095 número de teléfono para su Servicio al Cliente departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 800-531-6095 para Servicio al Cliente. Si cree que esta información es inexacta o conoce otras formas de comunicarse con USAA, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for USAA.

What is GetHuman's Relationship to USAA?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like USAA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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