Uber Phone Number

Calling Uber customer service faster by GetHuman

For Customer Service
Their best help: La mesa de ayuda de Uber
BETTER: Tell us why you're calling. GetHuman walks you through to resolution with our best tools & follow-up!

Reasons customers like you called recently

Someone is using my email and details (not number) for an Uber account - it is fraud
No puedo abrir mi aplicaci*n ni me da opci*n a comunicarme con ustedes
I am a driver for Postmates and I am having the hardest time trying to link my Postmate...
Can cabs available after *PM today in india
DELETE MY PROFILE PICTURE ON UBER EATS
Recently I was charged a cancellation fee for a ride I did not cancel. No way to conta...
they charge for a cancellation but the ride was cancelled by the driver we contest the...
I was charged for a ride on June * that I never took. I used Uber in California on June...
I cant find a place to look up and confirm the reservation for my ride for *:** am in t...
Please have someone email a portal where I can get my cards set up...
I have * charges from uber on my credit card coming to a total of $**.**. I have not us...
I have * charges from uber on my credit card coming to a total of $**.***I have not use...
Hi, I tried to open up an account with you guys to get your newrider** promo code and m...
Where is my reservation confirmation number for my ride tomorrow?
My reservation for tomorrow has not been confirmed. Please tell me that it went through...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Uber's Phone-Based Customer Care

Uber is a rideshare company operating in the United States and in several other countries. The company's drivers provide millions of rides per day, creating plenty of customer-service related concerns. While Uber's model does not provide phone-based customer support to most of its customers for non-urgent issues, the option does exist for its most frequent users.

Why do People Call Uber's Customer Service Department?

Uber prefers to provide customer service online and through its mobile app. As a result, most customers have limited access to telephone-based customer service.

There are two situations in which a customer can call Uber for assistance:

1. An emergency: Uber has an emergency number for drivers and riders who need to report urgent safety-related issues. Uber instructs callers to report incidents to 911 first, then contact Uber. It is important to note that this service is only for serious, urgent issues that have an impact on the safety of riders, drivers or the general public.

2. Diamond level riders: Like many companies, Uber has a loyalty program that provides rewards and perks to its customers. The program's top tier is Diamond, a level that does provide premium customer support, including access to phone-based customer service representatives.

Frequent riders who are gold or platinum level in the loyalty program do receive "priority" customer service through the mobile app, though this is not phone-based.

How do People Feel About Calling Uber Customer Support?

Because so few people have access to Uber phone-based customer support, it's difficult to gauge general opinions of the service. It should be noted that there have been media mentions of the possibility that, eventually, more Uber customers will have the option of receiving phone-based support, rather than having to rely on social media or Uber's in-app system.

As for Uber's general approach to customer service, reviews are mixed, which is not unusual for companies of this size. Many people feel that that it is easy to get caught up in an endless loop of stock responses without any real resolution to problems. Uber instructs riders to wait 24 hours for a response via the company's app, something that many people are unhappy about.

It should be noted, however, that many people find Uber's customer service to be acceptable, particularly when it comes to routine issues such as drivers who arrive late or are rude to passengers.

Uber Customer Service and the Media

Uber is a relatively new company and pioneered the rideshare business model. As a result, the company has undergone significant scrutiny by the news media, in part because of Uber's growing pains, which has led to customer service and public safety issues.

Many media reports have suggested that Uber hasn't always offered appropriate customer service, though there is some indication that this is changing.

What Kind of Issues Can Uber Customer Service Resolve?

Uber customer service, both phone-based and app-based, can address the following issues:

  • Poor service or rude behavior from drivers
  • Drivers who refuse to allow service dogs or accommodate disabled passengers
  • Concerns about drivers who abuse the cancellation system
  • Drivers who are very late to pick up passengers
  • Situations in which the amount charged for an Uber ride is excessive
  • Questions about loyalty program credits and rewards

Because Uber rides are tracked via its app, Uber is in a position to review rides and verify issues such as late pickups, inappropriately canceled rides, and driver errors. This can allow Uber's customer service representatives to resolve issues and, when appropriate, issue refunds or provide other types of compensation.

What are Issues that Uber Customer Service Can't Address?

Uber is not a law enforcement agency and cannot provide emergency services. Riders are urged to use their best judgment when dealing with drivers and to call 911 if they feel that their safety, or that of the public, is at stake.

What Can I do if Unhappy With My Uber Support Call?

If you are unhappy with Uber customer service, don't give up and don't settle for a poor or nonexistent resolution to your issue. Instead, consider the following steps:

  • After your contact with Uber customer service, take a few moments to collect yourself. Write or type out what happened during your initial contact and then do the same with your ideal resolution. Having this in front of you during future contacts can help keep your conversation on track.
  • Contact Uber again. Sometimes, a different representative has more knowledge or resources and can resolve your issue.
  • Try other ways of getting ahold of Uber. Uber has Twitter and Facebook accounts and does respond to consumer complaints via these platforms.
  • If your case seems to be at a standstill, contact the government agency that regulates rideshare services in the city from where you booked your ride. The agency may not be able to resolve individual complaints, but will keep a record of your concern and may, in the future, use this to hold Uber or other rideshare companies accountable for inaction on customer complaints.

Uber's Best Toll-Free/800 Customer Phone Number

Viniste aquí para ver el número de teléfono de Uber, la espera actual en espera en tiempo real y una forma de saltar directamente a través de las líneas telefónicas para dirigirte directamente a un agente de Uber. Hay buenas y malas noticias en eso: la mala noticia es que no tienen un número de teléfono, pero lo bueno es que sabemos cómo contactar a Uber de todos modos y ayudarte con tu problema. Durante los últimos 18 meses, 150,390 clientes como usted vinieron en busca de un número de teléfono para Uber y nos ayudaron a confirmar que no tienen uno. Los motivos habituales por los que la gente intenta llamar al Uber departamento de atención al cliente incluyen Dispute a Charge, Problem With the App, Problem With a Ride, Account Access, Left Something In Ride y otros problemas de servicio al cliente. En lugar de intentar llamar a Uber primero, considere describir su problema primero; a partir de ahí, podemos recomendar una forma óptima de contactarlos a través de la web. Desafortunadamente, en este momento Uber no tiene ningún número de teléfono. No siempre está claro cuál es la mejor manera de hablar con los representantes de Uber, por lo que comenzamos a recopilar esta información a partir de sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Uber - by phone or otherwise

Si bien Uber no tiene un número gratuito, existe una forma de comunicarse con su equipo de asistencia. La siguiente mejor manera de hablar con su equipo de atención al cliente puede ser simplemente contarle a GetHuman sobre su problema y dejar que intentemos encontrar la mejor manera de contactarlos o buscar ayuda para ese problema en particular. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de Online Help para Customer Service. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Uber, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Uber.

How GetHuman Helps If Uber Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Uber, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our Delta Phone Number page. Or our Verizon Wireless Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Uber customers like yourself.

What is GetHuman's Relationship to Uber?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Uber. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!