Verizon Phone Number

Call Verizon customer service faster with GetHuman

  • Calls Verizon's Customer Service department
  • The average hold time is 30m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Temas populares para este centro de llamadas: servicio de configuración, soporte de dispositivo, disputa de un cargo, interrupción del servicio y servicio de transferencia.
  • Reach a live Verizon agent: Presione #, ingrese el código postal, presione 4, luego 2, luego 1, luego 3, luego 2, luego 1
  • What you hear when you call: Comenzando con el código de área, ingresa el número de Verizon por el que llamas.

Calling Verizon Customer Care at 800-837-4966

Oct 26, 2023

I needed help with my Verizon family plan. I thought that the way I had signed up, I could add up to four family members for a fairly low price, but that was not how my first month's billing showed up. I am used to the bait and switch of cell phone companies, but generally, that happens after the promotion runs out. Since this was my first month's bill, it was too early to be in that spot. With that in mind, I knew that I would have to call. 

Of course, I put it off for almost a week first because I hate calling customer service lines and going through directories only to end up on hold for a long time. Verizon wasn't too bad, but it wasn't great either. It was fairly easy to get through their general directory, but I still ended up on hold for close to 15 minutes. The positive was it only took me about two minutes to get to the point where I was listening to the hold music. The agent was very friendly and helpful once I got to her, which was appreciated after the wait. 

I would wager there are a lot of reasons why people end up calling Verizon. Some people probably need to make payments; others need to talk about their mobile or prepaid phone service. I think Verizon also offers company internet, TV and home internet service, and car Wi-Fi, so these are all additional reasons that people could end up on hold. That makes my 15-minute wait seem a little less crazy, but I called fairly early in the morning and not around lunch hour or anything. I wouldn't want to wait in the lunch hour hold line. 

When I called, I was greeted by a message that said, "Welcome to Verizon; I am the Verizon Assistant," followed by the standard Spanish message and language about how your call may be monitored for quality assurance. Then it launched directly into a directory list that stated, "To become a Verizon mobile customer or for prepaid support, press 1. To make a payment on a disconnected service, press 2. Support for home, internet, or TV service, press 3. Help getting the mobile number for a device, press 4. Check an order or recycling request, press 5. For your connected car Wi-Fi, press 6. Anything else, press 7."

None of these options fit my problem, so I chose 7, and then it stated, "For personal mobile service, press 1. For business, press 2." I chose personal service and was taken to the hold line. So, like I said, all and all, that wasn't the worst directory. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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How to call Verizon

Verizon Customer Phone Number 800-837-4966 - Stats

Número de teléfono para marcar800-837-4966
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadas24 horas, 7 días
El mejor momento para marcar8:15 am
Espera promedio30 minutos
Espera actual33 minutos
Rango (entre números de teléfono)1
Rango (general)1
Canales de comunicaciónteléfono, chat, twitter, web, correo electrónico
Calidad de la comunicación63%
Calidad de la ayuda82%
Votos de los clientes7,889
Información actualizada por última vezTue Nov 28 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

Verizon's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Verizon, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Verizon. Este número de teléfono es el mejor número de teléfono de Verizon porque 49,122 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 800-837-4966 incluyen Setup Service, Device Support, Dispute a Charge, Service Outage, Transfer Service y otros problemas de servicio al cliente. El Verizon centro de llamadas al que llama tiene empleados de North Carolin, Iowa, India y está abierto 24 hours, 7 days según los clientes. En total, Verizon tiene 10 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Verizon representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

What is GetHuman's Relationship to Verizon?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Use the GetHuman Phone to:

  • Call Verizon customer service free, without using your plan minutes
  • Record and email yourself a transcription of the call (coming soon)
  • Talk to a rep the fastest way possible at 800-837-4966

Beyond the Phone Number

There are other ways to get in touch with Verizon, including live chat and email and their website / help desk and their Twitter handle. Visit our Verizon Customer Service page for more information.
Verizon Customer ServiceVerizon Call-back Service

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