Verizon Phone Number

Calling Verizon customer service faster by GetHuman

888-910-4366
Customer service
Current Wait: 25 minutos (12m avg)
Hours: Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST; best time to call: 1pm
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Reasons customers like you called recently

We were put on the wrong account and we need a credit. Went to a Verizon store and they...
looking to cancel lines
Business has been closed since March. I need my account to be closed and cancelled. Pho...
Verizon Fios lines outside for the neighborhood are down. They’ve been ripped off the t...
my phone is dead - water damage. How can I retrieve texts and phone messages?
I attempted to activate a brand new device that I purchased yesterday with a $** progra...
I am having Fios hooked up today and need to give tge technician an different phone co...
I have a new phone*I need to activate my old number that has been ported to verizon. I...
Need to help friend to separate from phone plan to new individual plan..need conference call.
I would like to get a new, upgraded and more secure router. Who*how do I contact Veriz...
I would like to cancel my old I pad service
I am trying to register for military discounts as a veteran for my home fios service bu...
Need assistance getting Network Extender activated. It is stuck on Server Error *c and...
Need to be taken off a business account and put on my own account
I opened a business account but haven't heard back about it being approved and would li...
See more recent reasons for calling

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How to call Verizon

Our Editor's Notes on Verizon's Phone-Based Customer Care

Verizon is a telecommunications company that offers wireless and telephone services, Internet access, and television streaming to home and business customers. With over 153 million mobile customers in the United States, it is not surprising that Verizon has developed a robust phone-based customer service system.

Why Do People Call Verizon Customer Service?

People make calls to Verizon for many reasons, including:

  • Purchasing new wireless or mobile services and devices.
  • Upgrading, changing or canceling plans.
  • Technical support and issues with service quality.
  • Questions about services.
  • Changes in customer information, such as contact information or customer names.
  • Questions about bills.
  • Requesting payment arrangements.

Calling Verizon Customer Service

There are several ways for customers to connect with Verizon by phone:

  • Call one of Verizon's toll-free numbers: Customers should be aware that there are different phone numbers for prepaid and postpaid customers.
  • Dial *611 from a Verizon phone.
  • Request a call-back from Verizon's website. Call-back appointments can be set via the website as well, providing additional consumer convenience.

Calls made from a device or number recognized by Verizon are answered by an automated voice system that greets the customer by name. While Verizon offers 24/7 automated phone-based customer service, live customer help is available Monday through Friday from 7 am - 9 pm and weekends from 8 am - 9 pm. All hours are in local time.

Verizon also offers a dedicated customer service center for current customers who have disabilities. The Verizon Wireless National Accessibility Customer Service Center takes calls Monday through Friday from 8:30 am to 5:30 pm eastern time.

Verizon Phone-Based Customer Service

Many consumers prefer to speak to a live person when making a purchase, asking a question or attempting to resolve a problem. Verizon's voicemail system will ask questions about the reason for the call: "Yes" or "no" answers direct the call to the appropriate customer service department.

Callers who want to speak to a representative directly and don't want to bother with the menu can hit "0" at each prompt. Eventually, a representative will get on the line. Verizon maintains both standard call centers in many parts of the country, as well as a network of home-based support representatives.

How Do Customers Feel About Calling Verizon?

Consumer sentiments regarding Verizon vary: Many people have had satisfactory experiences with Verizon phone representatives while other customers are less happy with the service they received.

One area of frustration for some Verizon customers has been getting accurate information regarding when an area outage will be resolved. This can be a significant issue in areas affected by bad weather or 5G tower upgrades.

However, many consumers report positive experiences, including customer service representatives who were willing to stay on the phone with a caller as long as it took to resolve complex issues.

Notable Cases

One case that caught some media attention involved what appeared to be the theft of a phone after it was shipped from Verizon to the customer. The customer received an empty box that appeared to have been tampered with by a phone thief.

Phone calls to Verizon were ineffective at getting the phone replaced. Verizon phone representatives blamed the shipping company and the shipping company told the customer to ask Verizon for help. Despite several customer service representatives telling the customer that someone would address the issue, it took a third-party intervention to resolve the situation and get the customer a new phone.

What Issues Can Verizon Customers Resolve Over the Phone?

Most consumer issues can be resolved by Verizon experience representatives via a phone conversation. These issues include:

  • Billing questions, including researching and removing erroneous charges
  • Changing plans and services to suit customer needs
  • Selecting and upgrading devices
  • Addressing possible technical issues with devices or phone service
  • Scheduling service calls or appointments

Other Issues

Some issues are difficult or impossible to resolve with a phone call, however, a Verizon customer service specialist can often advise you about the steps you can take to address the issue. If your device or equipment is malfunctioning or broken, for example, you'll need to bring the device to a store, return it by mail to Verizon, or schedule a technician visit.

Unresolved Issues With Verizon Telephone Customer Service

While Verizon's customer experience representatives are generally effective at addressing common complaints and issues, not all callers will be satisfied with the level of service received. If you are unable to resolve your issue with Verizon over the phone, consider taking one or more of the following steps:

  • Contact Verizon through other means, including email, web-based chat, or social media platforms. One advantage of addressing customer service issues via text is that you may have an easier time communicating your situation to the representative. You'll also have a record of the communication that could come in handy later.
  • Call customer service again and speak to a different representative. Representatives are individuals and some may be better able to understand and address your concerns.
  • Visit a Verizon store. Talking to a Verizon representative in person may be more effective than phone communication. In addition, store personnel can inspect and, in some cases, service your device or devices.

Customer Number 888-910-4366 - by the Numbers

Número de teléfono para marcar888-910-4366
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-vie 8 am-1am, sáb 8 am-10pm, dom 8 am-10pm EST
El mejor momento para marcar1 p.m.
Navega por el laberinto del teléfono a un humanoPresione 1 para servicio al cliente, presione 2 para registrarse para un nuevo servicio
Espera promedio
Espera actual25
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, chat, twitter, web
Calidad de la comunicación55%
Calidad de la ayuda70%
Votos de los clientes5,738
Información actualizada por última vezMon Oct 26 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Verizon's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Verizon, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Verizon. Este número de teléfono es el mejor número de teléfono de Verizon porque 49,122 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 888-910-4366 incluyen Setup Service, Dispute a Charge, Device Support, Service Outage, Transfer Service y otros problemas de servicio al cliente. El Verizon centro de llamadas al que llama tiene empleados de North Carolin, Iowa, India y está abierto Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST según los clientes. En total, Verizon tiene 9 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Verizon representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Verizon - by phone or otherwise

Si bien 888-910-4366 es el mejor número gratuito de Verizon, existen 12 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Verizon clientes, es llamando a su 800-538-2686 número de teléfono para su Nuevos clientes inalámbricos departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 800-538-2686 para Nuevos clientes inalámbricos. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Verizon, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Verizon.

What is GetHuman's Relationship to Verizon?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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