Crypto.com Preguntas frecuentes de los clientes

Crypto.com does not provide a specific account number, like traditional banking services. Instead, users are identified through their registered email address and, to a lesser extent, their associated phone number. When you communicate with the platform or need to identify your account, your registered e-mail address is usually all that's needed. For transactions, you will use your digital wallet address, which is unique to each type of cryptocurrency you hold. It's important to make sure you use the correct wallet address for the specific type of crypto you're sending or receiving.

We're sorry to hear about your issue. You need to complete the account recovery process. It involves verification of your identity, which may require providing proof of identity, selfie, and answering security questions. It’s important to keep your personal information updated on Crypto.com to avoid such issues in the future. If you've already initiated the account recovery process and have yet to get a response, we would encourage being patient as the verification team works through inquiries in the order they're received. Please remember to provide as precise and complete information as possible to expedite the process. We appreciate your understanding.

Typically, bank transfers to your Crypto.com account can take anywhere from 3 to 5 business days. If this period has elapsed and the transfer is still showing as pending, there may be various factors at play. Potential reasons could include a delay from your bank, an issue with the transfer details you provided, or high operational volume on Crypto.com's end. We recommend waiting a few more days. If the issue continues, visit the contact link on this page for the most up-to-date information on reaching Crypto.com's customer service.

When your account is not verified on Crypto.com, it means that the necessary steps to confirm your identity have not been completed. This is a security measure designed to protect the integrity of all users on the platform. The verification process typically involves submitting specific pieces of identification (like a passport or driving license) as well as completing a facial recognition check. Once these steps are successfully completed, your account will be verified, which then allows you to gain full access to the services and features available on the platform.

Your instant transfer limit on Crypto.com can vary depending on several factors such as your verification level and the type of transfer you are carrying out. Generally, for Crypto.com app users who have completed the necessary KYC verifications, there are usually higher limits in place. It's important to note that different types of transactions such as crypto transfers, withdrawals, or fiat currency transfers may have separate limits. To get specific about your personal instant transfer limit, you should check your account on the Crypto.com app or website as it provides information tailored to your account status and level of verification.