Crypto.com Customer FAQ

电汇转账到账时间可能会因银行处理时间和区块链确认速度而异。通常，电汇可能需要几个小时到几个工作日才能完全处理。如果您的资金在合理时间内仍未到账，可能是由于处理延迟、信息错误或其他技术问题。请确保您提供的所有转账信息正确无误，并耐心等待。

This can happen due to various reasons, including discrepancies in bank details or delays in processing. We recommend reviewing your bank statement for confirmation and checking if the details provided were accurate. If the funds are deducted from your bank but not reflected in your Crypto.com account, please follow the steps provided for resolving deposit issues, as this typically involves submitting details of the transaction for reconciliation.

To increase your card limit on Crypto.com, you can stake a greater amount of CRO tokens. The limit can vary based on the stakes you hold and the type of card you have chosen. Raised stakes may grant you a higher card tier, resulting in increased spending limits. Also, make sure to complete any required identity verification steps.

The "unavailable" balance typically indicates that certain funds are currently being processed, locked, or are on hold due to security or compliance measures. It may also refer to pending transactions that have not yet been finalized. If you are experiencing this issue, it’s best to review your transaction history or account activity to determine the cause.

The transfer amount may exceed the tradable amount due to various factors, such as pending transactions or limitations set by the platform for security reasons. Additionally, if there are fees associated with the transfer, those may not be included in the tradable amount, leading to a discrepancy. Always check for any fees and ensure that the funds are available for transfer.