Blizzard Preguntas frecuentes de los clientes

We understand your concern regarding the ban in Overwatch 2. If your account has been banned due to cheating, it’s essential to review the guidelines and ensure that no third-party software or unauthorized modifications were used on your account. If you believe the ban was a mistake, we recommend following the appeal process provided by Blizzard. There is a link to the most up-to-date contact information right here on this page for you to reach out regarding your ban appeal more effectively.

There is a link to the most up-to-date contact information right here on this page that you're viewing.

We're sorry to hear about your account suspension. Blizzard takes the integrity of its games seriously and would only suspend an account after observing or detecting infringement of the End User License Agreement. If you feel that your account has been wrongly suspended, your best course of action is to appeal the decision. You can file an appeal through your Blizzard account on the website. Be sure to provide as much detailed information as possible about your actions prior to the suspension to aid the investigation. Blizzard's support team will then review your case and get back to you with their final decision.

We're sorry to hear about this. If you cannot access your account, Blizzard offers a restoration process for compromised accounts. Visit the Blizzard support page and select "My Account > Can't log in > I think someone else may be using my account". Follow the instructions, which typically involve providing account verification details. Blizzard should then be able to assist in restoring your account and strengthening its security. Remember, never share your account details with others to prevent this from happening in the future.

To change your phone number on your Blizzard account, follow these steps: 1. Log into your Blizzard account. 2. Click your account name at the top and go to "Account Settings". 3. Under the "Security & Privacy" tab, click on the "Update" button next to your current phone number. 4. Enter your new phone number in the provided space. 5. Click on the "Save" button to update your phone number. Remember, prompt updates to your contact information ensure better security for your account.