Amazon UK Customer FAQ

There could be several reasons why you are unable to purchase a Kindle book. Possible issues include payment method problems, restrictions based on your account region, or the book being temporarily unavailable. Make sure your payment information is up to date and that there are no restrictions on your account. Additionally, check if the Kindle book is still being offered in your location.

We cannot provide an email address, but there is a link to the most up-to-date contact information right here on this page for you to reach out to Amazon UK regarding your account information.

If your account is locked due to excessive login attempts, please wait a short period before trying again. Typically, accounts are automatically unlocked after a specific duration. If you're still unable to access your account, please follow the link provided on this page for the most up-to-date contact information for further assistance.

To purchase a movie on Amazon Prime Video and watch it on your TV, open the Prime Video app on your smart TV or streaming device. Browse or search for the movie you want to buy. Once you find it, select the option to purchase or rent the movie. After the transaction is complete, you'll be able to access and watch the movie from your library on the Prime Video app. Make sure your TV is connected to the internet to stream the content.

Once an item has shipped, we are unable to cancel it. If you wish to refuse delivery, you can do so once it arrives. The item will then be returned to us, and you will receive a refund once the return is processed. Be sure to check the returns policy for more information on how this works.