I took my computer to Best Buy Geek Squad Februar **th. Rep. told me I had to purchase...
GetHuman2390328's problema de servicio al cliente con Best Buy de marzo 2019
3 vistas | 8611 similar | 0 siguiendo
Ayuda con mi problema Best Buy
Try having Best Buy call you again?
Always use the GetHuman Phone to call Best Buy. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman2390328's own words
I took my computer to Best Buy Geek Squad Februar **th. Rep. told me I had to purchase a * year service agreement in order for them to work on my computer. I purchase it. Also told me I had to accept the Webroot security system for an additional $**. Also purchased an external hard drive at their suggestion. Total bill was $***. I picked up my computer whenever they called. They did not demonstrate that it was repaired. Just gave me the computer and said it was fixed. When I got home the hard drive had not been installed, my **** Office program had not been installed. I tried to call them and was on hold on two diffrent times for about ** minutes, listening to their music. I followed all of the recorded prompts. I entered the "agent's" extension, more holding. No chance to leave a message. I sent the agent two emails, no response after three days. I spent about * hours trying to get my computer operating. I cancelled the Service Agreement on Feb **th. I have sent them an email requesting a refund to my Visa card. As usual, no response. Here is the details regarding the cancellation confirmation: CANCELATION DETAILS*Best Buy Total Tech Support Yearly Subscription*Member Number:*BBYTTS**************Cancelation Date:*********** I want a refund.
GetHuman2390328 did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman2390328 fixed the problem
We are waiting for GetHuman2390328 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Best Buy customer problems.