When I went on an eight week vacation I called Xfinity*Comcast to put my account on vac...

GetHuman1736670's customer service issue with Comcast from December 2018

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The issue in GetHuman1736670's own words
When I went on an eight week vacation I called Xfinity*Comcast to put my account on vacation hold. Upon my return and opening up my bill I discovered they did not. I called November ** and spoke to her USA customer service representative explaining the situation to her. She agreed told me not to pay the bill and that I would receive two months credit. This is never happened. Received my current statement and it has not given me credit for those two months and the bill is well over $***. I have spent hours on the phone with people in the Philippines who read from Scripps don’t understand the problem and can’t help me.
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Comcast

Customer service issue
Reported by GetHuman1736670
Dec 11th, 2018 - 7 mons ago
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Timeline
GetHuman1736670 started working on this issue
Dec 11th, 2018 4:16pm