Easyjet Customer FAQ

If Easyjet changes your flight, you may be entitled to a refund. The eligibility for a refund depends on the nature of the changes and your specific circumstances. If the new flight does not suit your travel plans, you can request a refund through the Easyjet website or app. Always check the latest terms and conditions for detailed information regarding flight changes and refunds.

No, EasyJet allows a maximum of one hold bag per passenger, with a weight limit of 23kg. You cannot split the weight across two bags. If you have 18kg already purchased, it must remain as a single 23kg bag.

If your booking isn’t showing your assigned seats or vouchers, please check the booking confirmation email for details. You can also try logging into your EasyJet account on a different device or browser. If the issue persists, there is a link to the most up-to-date contact information right here on this page to assist you further.

If you are encountering an error while trying to manage your booking online, please ensure that you are entering the correct booking reference and the last name associated with the booking. If the problem persists, try clearing your browser's cache or using a different browser. Sometimes, technical issues can occur due to maintenance or system updates. If the issue continues, please check back later, as it may resolve itself.

To cancel a car parking booking at Gatwick, you will need to follow the specific cancellation process provided during your booking. Typically, this can be done through the confirmation email you received at the time of booking. Be sure to check the terms and conditions related to cancellations, as fees may apply depending on the timing.