Lufthansa Customer FAQ

If you had a flight with Lufthansa and your luggage didn't arrive at your destination with you, you need to report it so the airline...

The baggage allowance for a flight with Lufthansa depends on various factors, including the destination, the fare class, and the frequent In terms of cabin baggage, passengers in economy class are commonly allowed to bring on board one piece of luggage weighing no more than 8 kilograms, whereas those in premium classes usually have a higher allowance. Additionally, Lufthansa provides guidelines for various international flights, which may differ in terms of weight and number of pieces allowed. To ensure accurate and up-to-date information about your specific flight, it is advisable to refer to the official Lufthansa website. There you will find detailed baggage policies that reflect your itinerary and fare type, ensuring clarity on what to expect when traveling....

Lufthansa offers refunds for canceled or delayed flights. To process a refund, go to Lufthansa's My Bookings Page and use your booking...

If unexpected changes mean that you need to reschedule a flight that you booked with Lufthansa, you can easily do so by modifying your...

Nowadays companies make it harder and harder to contact them. Sometimes you just want to book a flight. Here's how to make a booking...

Lufthansa accepts a variety of payment methods for booking flights, ensuring customers have flexible options. Generally, the airline For those interested in paying with cash or through bank transfer, options may be available through travel agencies or specific booking platforms. Furthermore, loyalty program members may have the option to redeem miles for flight bookings. It is advisable to check the current Lufthansa website for the most up-to-date information regarding accepted forms of payment, as availability may vary by region and time....

Lufthansa's cancellation policy can vary depending on the type of ticket purchased and the specifics of the flight. Generally, passengers It is important for travelers to carefully review the terms and conditions associated with their specific ticket, as the cancellation terms will be outlined at the time of booking. In some instances, passengers might have the option to change their travel date or reroute their journey, depending on availability and fare rules. In the event that your flight is cancelled by Lufthansa, passengers are typically entitled to a full refund or the option to rebook on a later flight. For situations involving extraordinary circumstances, Lufthansa strives to assist affected travelers with alternate arrangements. For the most accurate and up-to-date information regarding Lufthansa's cancellation policy, it is advisable to consult their official website or check the booking details directly....

If you are travelling with Lufthansa and need to make a special request for a meal or wheelchair support, we lay out everything that...

Yes, passengers can pre-select their seats on a Lufthansa flight. This option is available during the booking process and allows travelers...

Lufthansa offers a variety of check-in options to accommodate different traveler preferences. Passengers can check in online starting Additionally, passengers can check in at self-service kiosks available at select airports. These kiosks are user-friendly and streamline the check-in process. For those who require assistance or do not wish to use self-service options, traditional check-in counters are available at the airport. It is advisable for travelers to arrive at the airport well in advance of their scheduled departure to allow ample time for security checks and boarding, particularly if checking in luggage. For the most accurate and up-to-date information, travelers may wish to visit the official Lufthansa website where they can find specific details and updates regarding check-in procedures....

Yes, passengers are generally permitted to bring their own food on board a Lufthansa flight. However, it is important to keep in mind While homemade meals or snacks are usually acceptable, it is advisable to consider the comfort of fellow passengers and the airline's policies, as certain foods may have strong odors or require refrigeration. Also, some countries may have strict regulations regarding the import of food items, so travelers should check the customs guidelines for their destination. For more specific information, visiting Lufthansa's official website is a good option to see any updates or policies regarding food on their flights....

Lufthansa has specific regulations regarding the use of electronic devices during flights, which align with general aviation safety During the flight, passengers are generally permitted to use their devices, such as smartphones and tablets, as long as they remain in airplane mode. However, the use of Bluetooth-enabled devices for functions like connecting to wireless headphones may also be allowed. It is important to note that the use of larger devices, such as laptops or gaming consoles, may be restricted during takeoff and landing. Lufthansa's flight crew will provide specific instructions regarding when these devices may be used, and it is essential for passengers to follow the guidelines given by the airline. For the most current information and any potential updates, it is a good idea to check Lufthansa's official website or announcements made during the flight....

When traveling with children on a Lufthansa flight, there are several essential guidelines and rules in place to ensure a smooth journey Lufthansa offers various services for families, including priority boarding and assistance at airports. It is advisable to inform the airline about traveling with young children, as they may provide special meals and support during the flight. Additionally, child safety seats can be used for children occupying their own seats, though it is important to make sure these seats are approved for aviation use. For more detailed information on specific age-related requirements or services provided by Lufthansa, parents should refer to the airline's official website, which also offers guidance on booking children's tickets and any applicable fees. This resource will keep travelers updated on the latest policies....

Lufthansa does allow passengers to travel with their pets, but there are specific guidelines and regulations to be aware of. Generally, When traveling with a pet, it is essential to make a reservation in advance, as there are limitations on the number of animals permitted in the cabin for each flight. Passengers must also adhere to specific health regulations, which may include vaccinations and health certificates, depending on the destination. Lufthansa encourages travelers to visit their official website for comprehensive details on pet travel, including various transportation options, fees, and health requirements. This ensures that travelers are well-equipped with the necessary information for a seamless journey with their furry companions....

Yes, Lufthansa operates a loyalty program known as Miles & More. This program allows members to earn miles when they fly with Lufthansa...

When traveling internationally with Lufthansa, it is essential to ensure that you have the necessary documents to comply with the regulations In addition to your passport, some countries may require a visa based on your nationality and the purpose of your travel. It is advisable to check the specific visa requirements for your destination country in advance, as this can vary significantly from one country to another. Furthermore, depending on current health regulations, you may also need to provide proof of vaccinations or negative COVID-19 test results, as well as any other health documentation required by local authorities. It is wise to review the latest updates on these requirements on the official Lufthansa website or the travel advisory of your destination country, as guidelines can change frequently. Being well-prepared ensures a smooth and enjoyable travel experience....

Lufthansa offers three primary travel classes on its flights, each designed to cater to different passenger preferences and needs. The first class is known as First Class, which provides the highest level of luxury and comfort. Passengers in First Class can expect spacious seating, exceptional service, gourmet meals, and access to exclusive airport lounges. This class is perfect for travelers seeking a premium experience during their journey. The second travel class is Business Class, which targets both business travelers and leisure passengers looking for enhanced comfort and amenities. Business Class travelers enjoy spacious seating that converts into fully flat beds, priority boarding, more generous baggage allowances, and refined in-flight dining options. The cabin atmosphere is designed to facilitate both relaxation and productivity. Finally, Lufthansa offers Economy Class, which is suitable for budget-conscious travelers. Economy Class provides comfortable seating and essential services, allowing passengers to travel affordably without sacrificing too much comfort. In Economy Class, passengers can also enjoy in-flight entertainment options and complimentary meals on longer flights. Overall, Lufthansa ensures a diverse range of travel class offerings that accommodate various budgets and preferences, enhancing the overall travel experience. For more detailed information about specific amenities and services, interested travelers may visit Lufthansa's official website....

Lufthansa offers a range of special services designed to assist passengers with disabilities or medical conditions, ensuring a comfortable Passengers who require assistance should notify Lufthansa of their needs at least 48 hours prior to departure, as this allows the airline to make the necessary arrangements. Those needing extra time or support can request aid for navigating terminals, including wheelchair services. In addition to mobility assistance, Lufthansa is equipped to handle medical conditions by permitting the transport of necessary medical equipment. Passengers can also bring essential medications on board. It is advisable to check the airline's website for specific policies regarding medical equipment and medications, as there may be certain restrictions. For those flying with a service animal, Lufthansa has guidelines regarding documentation and the types of animals permitted. To obtain detailed and current information about these services, passengers should refer to Lufthansa's official website, which has comprehensive resources on their accessibility services. This ensures that all travelers can prepare adequately for their journey....

Lufthansa offers a range of services to accommodate passengers with special needs, ensuring their travel experience is as comfortable In addition to mobility assistance, Lufthansa is equipped to support passengers with visual and hearing impairments. This includes providing information in alternative formats and ensuring that qualified personnel are available to assist those who may require guidance during their journey. The airline also offers specialized seating options to accommodate various needs. When it comes to medical conditions, passengers requiring medical oxygen or other special onboard equipment should inform Lufthansa in advance. The airline has protocols in place for carrying necessary medical supplies and ensuring medical support if needed. For dietary requirements, Lufthansa provides special meals that cater to various needs, including vegetarian, vegan, and gluten-free options. It is advisable to request these services during the booking process or by managing bookings on the Lufthansa website. For the most current information and specific inquiries, passengers may want to check the website for comprehensive guidelines and contact details....

When connecting on Lufthansa flights, airport transfer options typically depend on the airport in question. At major hub airports like For passengers with a layover, the flight connections are usually well-coordinated, and any necessary transfer between terminals is often facilitated with signs and helpful staff. In many cases, luggage is automatically transferred to the next flight, but it is always a good idea to check your specific itinerary for details. If passengers need to leave the airport during a long layover, they can explore options such as taxis or public transportation to find their way into the city. Each airport may have different options available, so it is recommended to visit the specific airport website for detailed information. Additionally, the Lufthansa website offers valuable guidance on terminal transfers and available services at each airport. It is advisable for travelers to check this information when planning their journey....

In the event that a flight with Lufthansa is canceled, it is recommended to stay informed and take a few important steps. First, passengers If a flight is canceled, Lufthansa will generally assist passengers in rebooking onto another flight. Passengers can often manage their bookings online through the Lufthansa website, where they can check for available alternative flights. It is advisable to have your booking reference and personal details handy for a smoother process. Additionally, Lufthansa may offer compensation or reimbursement options depending on the circumstances surrounding the cancellation. Passengers can look into their rights under European Union regulations, which may apply to their booking. If any specific arrangements need to be made, including accommodations or other issues, it may be helpful to consult the Lufthansa website for guidance on contacting customer service or for additional information....

To check the status of a Lufthansa flight, one can visit the official Lufthansa website. On this site, there is a dedicated section Additionally, Lufthansa provides a mobile app which can be downloaded to a smartphone. This app also includes a flight status feature, making it easy to receive updates on the go. For customers who prefer to receive notifications, signing up for alerts through the website or app is an option. By utilizing these resources, travelers can stay informed about their Lufthansa flight status conveniently. For further assistance, individuals may also find useful contact information on the Lufthansa website....