Supercell Customer FAQ

To contact customer service in Brawl Stars, follow these steps: 1. From the main screen in the game, tap on the gear icon located at the top right corner to open the settings. 2. Scroll down and tap on the "Help and Support" button. 3. You'll be directed to a webpage with several FAQ's. At the top right corner, there's a message icon. Click this to open a new chat window. 4. From here, you can type in your question or issue and await a response. Please remember to provide as much detail as possible, including your player tag, to facilitate the process for the support team.

I'm sorry to hear that you're experiencing this issue. While I can't assist directly with account recovery, Supercell does have procedures in place to handle this. You should submit a report directly to them, including the details of your situation and any related proof, such as receipts of your in-game purchases. Indeed, these payment receipts can be very helpful in proving ownership of the account. Please remember not to share these sensitive details publicly, only with Supercell's official support. Remember, you can access the most up-to-date contact information for Supercell's support right here on this page you're viewing.

We're sorry to hear that you're having trouble with your Supercell ID. If you've lost access to your account due to changes made without your permission, please report it to Supercell's customer service immediately. They require some details like player tag, device used for playing, and when the account was lost for them to verify the account ownership and help you recover your account. Make sure to include all relevant details so they can assist you as efficiently as possible. While we understand this is a frustrating situation, please be patient as solving such issues can take some time.

Unfortunately, without access to your old email, it may be tricky to recover your Supercell account. But don't worry, we do have some measures in place to potentially help. The first step will require you providing some crucial information. You'll need to remember game-specific details such as the possible creation date of your account, the last time you played the game, any in-game purchase receipts, among other information. This would help Supercell support team verify your ownership and assist in recovering your account. However, providing such information does not guarantee a successful account recovery. We always recommend linking your account with a reliable email for easier recovery.

To speak with an agent regarding an incorrect email, first make sure you're logged into your account. Then, in the game, you need to click on the "Settings" button and then "Help and Support". Inside the "Help and Support" menu, look for a button saying "Contact Us" or "Report an issue". You should be able to send a message to an agent, make sure to clearly explain your issue regarding your incorrect email. They should get back to you as soon as possible, but remember response times may vary.