Google Customer FAQ

If you've forgotten both your Google account and Gmail password, you can reset your password by going to the Google Account Recovery page. Follow the prompts to verify your identity, which may include answering security questions or getting a verification code sent to your recovery email or phone number. Once you've successfully verified your identity, you can create a new password. Be sure to choose a strong password that you haven't used before.

If Google doesn’t accept your phone number during account recovery, try entering any alternative recovery options you have set up, such as a recovery email. Make sure you enter the phone number in the correct format and check for any typos. If you're still having trouble, follow the steps provided in the account recovery page and see if you can answer any additional security questions. It's important to use a device and location you've previously used to access your account for a better chance of recovery.

If you are being billed monthly for storage, it is likely due to a Google Drive storage plan or an upgrade to Google One. Google offers varying amounts of storage that can be purchased on a subscription basis. If you no longer need the storage or want to change your plan, you can manage your subscription through your Google account settings. Review the storage plan details and your billing history to understand the charges better.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

You can check what you are being charged for with Google Storage by reviewing your billing account. This information is available in the Google Cloud Console under the Billing section, where you can see detailed usage and charges for each service. Additionally, you can view the pricing details for Google Storage on its official pricing page to understand how charges are calculated based on your usage.