A:Say "I don't have it," next say "Representative," then say no to text message.Our free phone can also navigate phone menus to get a live human at Sirius/XM for you.
Q:
Does Sirius/XM offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-8pm ET.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 44 seconds.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Good way to talk to anyone in Customer Service that speaks English · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer." · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Follow prompts to cancel service · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer." · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 4 · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer." · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 1; at prompt press 0; then keep pressing approx. 4 more times. For Canadian customers. · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer." · Free tools available: Talk for me, Skip the wait, Schedule my call
24 hours, 7 days · Simply ask the person answering to speak to a person located in North America. Person answering does not say Sirius or XM etc. · Leave a message and we will get back to you as soon as possible.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Sirius/XM below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Sirius/XM phone number to document the phone system.
Here is how our research team describes the way the Sirius/XM phone system greets you: Please stay on the line and your call will be transferred to the next available agent.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "I don't have it," next say "Representative," then say no to text message.
Below are some clips we've found from Sirius/XM's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thanks for calling SiriusXM. Your call may be monitored and recorded.
You can review our privacy policy at sirius x m dot com forward slash privacy.
Please choose from one of the following options.
If you're calling to subscribe or renew your service, please press one.
If you're not receiving all your channels or hearing programming, we can send a signal refresh to your radio while you're on the phone.
Please press two now. If you would like to make a payment, make changes, or have questions regarding your existing account, please press three now.
Please tell me the phone number on your account."
Excerpt from a call with Sirius/XM
Friday, June 6, 2025 6:52 PM
They may ask your reason for calling (instead of a menu)
"If you're a new customer and
I wasn't able to find your account using that phone number.
Let's try this another way. Do you know your account number?
In a few words, please tell me why you are calling. For example, you can say, I bought a new car, question about a charge, or cancel my service."
Excerpt from a call with Sirius/XM
Friday, May 31, 2024 6:18 PM
They may ask you to say or enter information
"If you're a new customer and don't have an account, just say new customer.
I found multiple accounts as associated with that phone number.
Please tell me your account number including the dash if there is one, or say, I don't know it."
Excerpt from a call with Sirius/XM
Saturday, September 28, 2024 6:42 PM
The first phone menu
"Thanks for calling SiriusXM. This call may be recorded for quality purposes.
Please tell me the phone number on your account including the area code.
If you're a new customer and don't have an account, just say new customer.
You can also say I don't
We now provide fast, easy, convenient service via text messaging.
One of our agents would be happy to assist you. Which you like us to send you a text message now?
Sorry. I didn't hear you. If you would like to skip the queue and start a text conversation with us, please say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Sirius/XM
Friday, October 11, 2024 1:04 PM
What are the hours and when should I call?
Sirius/XM operates the call center for this 866-635-5027 phone number Mon-Sun 8am-8pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 4,982 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Sirius/XM at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sirius/XM phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sirius/XM staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sirius/XM is Sunday.The most busy day to call is Monday, which averages 116% more phone calls by comparison.Again, this is based on a sample of 4,982 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday, which is 54% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Sirius/XM representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Sirius/XM is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Sirius/XM staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
I've had Sirius XM for about three years, but I'm selling my vehicle and will need to get it on my next vehicle. I don't really know how this process works since it's always just been linked to my vehicle. So I purchased my vehicle with Sirus enabled and the account has stayed the same since then. Therefore, I figured the easiest thing that I could do was just call the company and see how this works. I'm sure there's an easy transfer process, but I don't know it and I don't want to leave it to the dealer.
There are a lot of reasons people might end up on the phone with Sirius XM. They may have issues with their account, could have issues with billing, or might want to cancel their service. Sirius tends to trick people with introductory rates, which I've learned myself, so I imagine they get a lot of phone calls once the true prices kick in. Plus, there are tons of drivers who subscribe to the service so all of this would add up to a lot of daily phone calls. With that in mind, I guess the 5 minute wait I had wasn't bad, but no one likes to spend time on hold.
When I called Sirius, a voice assistant greeted me, saying, "Thanks for calling Sirius XM. Please tell me the phone number on your account including the area code. If you're a new customer and don't have an account, just say new customer. You can also say, I don't have it."
After typing in the number that is linked to my account, the voice assistant asked, "Are you calling regarding your upcoming or recent renewal?" I said no, and was told that my phone call would be transferred to the Sirius listening care center. I was also reminded that if I wanted to make changes to my account I could visit their website where there are plenty of options.
As I said, the wait wasn't terrible, but I was definitely on hold for over 5 minutes. It could've been the time of day I called too since it was late afternoon and people might be getting off work and calling. The agent who finally answered was pleasant and she talked me through the process of how I could transfer my account to a new vehicle. The process is a little confusing, but it's not complex and I have the information I need now.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Sirius/XM
If you have time to do a bit of reading before you call Sirius/XM, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Sirius/XM customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sirius/XM, and their purpose. Are any of these similar to the reason you are trying to call?
Make a payment: "Yes. I need to pay my bill."
- From a call lasting 8m 5s , Jul 20, 2025 6:19 PM
Information about why customers call Sirius/XM is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Sirius/XM provides this option.
Sirius/XM Customer Service on X (formerly Twitter)
Sirius/XM, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Sirius/XM Customer Service on Facebook / Messenger
Some customer service teams, like that of Sirius/XM, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Sirius/XM customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sirius/XM's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sirius/XM agent. This phone number is Sirius/XM's best phone number because 2,952 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-635-5027 include Change Services, Cancel My Services, Recover Account, Streaming or Download Trouble, Dispute a Charge and other customer service issues. Rather than trying to call Sirius/XM first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter or facebook. In total, Sirius/XM has 6 phone numbers. It's not always clear what is the best way to talk to Sirius/XM representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sirius/XM. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sirius/XM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
