Sirius/XM Phone Number

Calling Sirius/XM customer service faster by GetHuman

866-635-5027
Customer service
Current Wait: 25 minutos (24m avg)
Hours: Mon-Sat 8am-11pm, Sun 8am-8pm EST; best time to call: 8:05am
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Reasons customers like you called recently

Have accounts for two vehicles for $* month on each I was just billed $** if we can’t k...
My monthly bill has been $*.** per month. There is a pending charge on my credit card f...
Charge on bank account *Do not recognize
None Of your business
The consul in my vehicle shows that I’m subscribed all exterior XM travel whatever it i...
Look for deals for my Xm . I’m currently a customer and refuse to pay ***$ for service...
Haven’t received my refund yet
renew my subscription
We need to update credit card as other was stolen. Also want to negotiate price. I see...
I wanted it CANCELLED, yet I still got charged... this is NOT the first time.
I need to change my subscription and get a cheaper plan.
$** a month is much too expensive and you just started billing me that.
cancel my service in my car sirius xm radio. promotion is over tomorrow. dont need them...
sorry, you cant tex me i only have a land line at the present time. **********
i have needed to cancel my service, and i havent been able to reach any customer servic...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Sirius/XM's Phone-Based Customer Care

Sirius XM is a popular online satellite and online radio service. As one of the oldest and most popular services of its type, it isn't surprising that it gets a lot of requests for customer service each and every day.

Why Do People Call Sirius XM Radio Customer Support?

People contact Sirius XM customer support for a range of reasons, including:

  • Setting up accounts and initiating subscriptions
  • Changing or canceling service plans
  • Troubleshooting and technical support
  • Learning about and using Sirius XM features
  • Billing and account issues
  • Identity theft and hacking concerns

Best Practices for Calling Sirius XM Customer Service

There are several things that you can do to help ensure that your call to to Sirius XM customer service is handled quickly and professionally:

  • Call during business hours, which are Monday through Friday, 8am through 8pm Eastern Time.
  • Be prepared for your call by having relevant documentation handy. This might include order confirmations, information about the device you are using to listen to Sirius XM, credit card and billing statements, screen shots documating technical issues and any previous correspondence between you and Sirius XM regarding your issue.
  • If you are calling for technical support, have your device handy so that you can troubleshoot along with the agent.
  • Have some way of taking notes during your call. Pen and paper work well for this purpose.

How Do Consumers Feel About Calling Sirius XM Customer Service?

Sadly, it appears that many people are unhappy with Sirius XM's customer service. They feel as though they are not listened to or that the customer service agents often fail to follow-through on their promises to address concerns. There are also complaints that Sirius XM customer service representatives are rude and there are unacceptably long wait times to speak to a live person.

One area of particular frustration is cancellation of accounts: In some cases, Sirius XM claims that an account has been cancelled, but consumers are still billed for a service that they no longer receive.

What Kind of Issues can Sirius XM Customer Service Representative Resolve?

Most common consumer issues can be resolved by customer service agents, including starting, changing, and ending plans, technical support questions, assistance with using product features and researching billing issues.

What Can't Be Resolved With a Call to Sirius XM Customer Service?

Since customers use third-party devices to access the service, it is important to realize that Sirius XM can't be held responsible for incompatibilities between the service and a device or a device problem. Technical support specialists may be able to determine whether a problem is with a device or with the radio service and may even be able to suggest a workaround if the device is the source of the issue. However, it is up to you to ensure that you are using a compatible device when streaming.

If an incompatibility is your issue, you may have to contact the customer service department for the device you are using. Be sure to let them know that you are having an issue with Sirius XM: They may already have an established protocol for dealing with this type of issue or they might be able to refer you to a product that is more compatible.

What Should You Do If You Have an Unsuccessful Call with Sirius XM?

If you get off the phone with a customer service representative and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options:

  • First, review the notes that you took during your call. If you didn't take notes, jot down what you remember. You may be able to identify an area of miscommunication or misunderstanding that contributed to the failure of your call.
  • Next, call back. Politely explain that this is your second call and that you would appreciate a resolution. Explain what you think went wrong during your first conversation and also describe the resolution you desire. Keep in mind that agents have different levels of education, training and experience and this new agent may be in a better position to understand and address your concerns.
  • If a second call does not resolve your issue, try a different way of getting in touch. One option is live chat, which has the advantage of being open on weekends and also provides you with a transcript of your conversation. Another option is reaching out over social media.
  • Sirius XM also offers an "Unresolved Issue" option on its website. You can complete a web-based form in which you can describe your concern and your attempts to work things out with Sirius XM.
  • Other options include contacting your credit card company regarding Sirius XM billing issues and asking that charges be reversed or denied. If your Sirius XM subscription was ordered through your car dealership, contact the dealership and ask them for an intervention on your behalf.

Customer Number 866-635-5027 - by the Numbers

Número de teléfono para marcar866-635-5027
Devolución de llamada disponibleSI
Llamada atendida por una persona realSI
Departamento al que llamasServicio al Cliente
Horario del centro de llamadasLun-sáb 8 am-11pm, dom 8 am-8pm EST
El mejor momento para marcar8:05 am
Navega por el laberinto del teléfono a un humanoPresione 4
Espera promedio
Espera actual25
Rango (entre números de teléfono)1
Rango (general)1
Métodos alternativosteléfono, chat, web, correo electrónico, twitter, facebook
Calidad de la comunicación80%
Calidad de la ayuda53%
Votos de los clientes6,724
Información actualizada por última vezWed Dec 02 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Sirius/XM's Best Toll-Free/800 Customer Phone Number

Este es el mejor número de teléfono de Sirius/XM, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Sirius/XM. Este número de teléfono es el mejor número de teléfono de Sirius/XM porque 82,086 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 866-635-5027 incluyen Cancel My Services, Change Services, Recover Account, Streaming or Download Trouble, Dispute a Charge y otros problemas de servicio al cliente. El Sirius/XM centro de llamadas al que llama tiene empleados de Pennsylvania, Dominican Republic, Canada, Texas, Iowa, New York y está abierto Mon-Sat 8am-11pm, Sun 8am-8pm EST según los clientes. En total, Sirius/XM tiene 6 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Sirius/XM representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.

Contacting Sirius/XM - by phone or otherwise

Si bien 866-635-5027 es el mejor número gratuito de Sirius/XM, existen 12 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Sirius/XM clientes, es llamando a su 866-635-5020 número de teléfono para su Cancelar servicios departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 866-635-5020 para Cancelar servicios. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Sirius/XM, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Sirius/XM.

What is GetHuman's Relationship to Sirius/XM?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sirius/XM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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