Sirius XM is a popular online satellite and online radio service. As one of the oldest and most popular services of its type, it isn't surprising that it gets a lot of requests for customer service each and every day.
People contact Sirius XM customer support for a range of reasons, including:
There are several things that you can do to help ensure that your call to to Sirius XM customer service is handled quickly and professionally:
Sadly, it appears that many people are unhappy with Sirius XM's customer service. They feel as though they are not listened to or that the customer service agents often fail to follow-through on their promises to address concerns. There are also complaints that Sirius XM customer service representatives are rude and there are unacceptably long wait times to speak to a live person.
One area of particular frustration is cancellation of accounts: In some cases, Sirius XM claims that an account has been cancelled, but consumers are still billed for a service that they no longer receive.
Most common consumer issues can be resolved by customer service agents, including starting, changing, and ending plans, technical support questions, assistance with using product features and researching billing issues.
Since customers use third-party devices to access the service, it is important to realize that Sirius XM can't be held responsible for incompatibilities between the service and a device or a device problem. Technical support specialists may be able to determine whether a problem is with a device or with the radio service and may even be able to suggest a workaround if the device is the source of the issue. However, it is up to you to ensure that you are using a compatible device when streaming.
If an incompatibility is your issue, you may have to contact the customer service department for the device you are using. Be sure to let them know that you are having an issue with Sirius XM: They may already have an established protocol for dealing with this type of issue or they might be able to refer you to a product that is more compatible.
If you get off the phone with a customer service representative and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options:
Este es el mejor número de teléfono de Sirius/XM, la espera actual en espera en tiempo real y las herramientas para saltar directamente a través de esas líneas telefónicas para llegar directamente a un agente Sirius/XM. Este número de teléfono es el mejor número de teléfono de Sirius/XM porque 82,086 clientes como usted usaron esta información de contacto durante los últimos 18 meses y nos dieron su opinión. Los problemas comunes abordados por la unidad de atención al cliente que responde las llamadas al 866-635-5027 incluyen Cancel My Services, Change Services, Recover Account, Streaming or Download Trouble, Dispute a Charge y otros problemas de servicio al cliente. El Sirius/XM centro de llamadas al que llama tiene empleados de Pennsylvania, Dominican Republic, Canada, Texas, Iowa, New York y está abierto Mon-Sat 8am-11pm, Sun 8am-8pm EST según los clientes. En total, Sirius/XM tiene 6 números de teléfono. No siempre está claro cuál es la mejor manera de hablar con Sirius/XM representantes, por lo que comenzamos a recopilar esta información basada en sugerencias de la comunidad de clientes. Siga compartiendo sus experiencias para que podamos seguir mejorando este recurso gratuito.
Si bien 866-635-5027 es el mejor número gratuito de Sirius/XM, existen 12 formas totales de comunicarse con ellos. La siguiente mejor manera de hablar con su equipo de atención al cliente, de acuerdo con otros Sirius/XM clientes, es llamando a su 866-635-5020 número de teléfono para su Cancelar servicios departamento. Además de llamar, la siguiente opción favorita para los clientes que buscan ayuda es a través de 866-635-5020 para Cancelar servicios. Si cree que esta información es inexacta o conoce otras formas de comunicarse con Sirius/XM, infórmenos para que podamos compartirla con otros clientes. And you can click here if you want to compare all the contact information we've gathered for Sirius/XM.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sirius/XM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.