Venmo Customer FAQ

To set someone up on Venmo for payments, they need to have their own Venmo account. You can find them by searching for their username, phone number, or email address in the app. Once you locate their profile, you can enter the amount you want to send and add a note describing the payment. Finally, tap on "Pay" to complete the transaction. If the person does not have an account, they will need to sign up for Venmo to receive payments.

If you no longer have access to the phone number or email associated with your old Venmo account, you may face difficulties logging in. We recommend attempting to recover your account through any available recovery options or links that may be provided during the login process. If these options are unsuccessful, information on how to reach Venmo for assistance can be found in the most up-to-date contact information right here on this page.

It sounds like there might be an issue with the email format or password criteria. Ensure your email address is correctly entered without any typos and that your password meets the required criteria (length, characters, etc.). If you're still encountering issues, try resetting your password via the "Forgot Password?" option. This can often resolve login troubles and help you complete the account setup.

If you can't Venmo a person who sent you money, it could be due to several reasons. The transaction might be on hold or pending, or there may be issues with your account or theirs, such as insufficient funds or account limits. Additionally, if the sender has opted for privacy settings that restrict payments, you may be unable to send money back. Ensure you both have active accounts with no restrictions.

This situation sounds like a potential scam. Venmo does not require users to deposit money in order to receive funds. If someone is asking you to send money first to receive a larger amount, it's likely not legitimate. Always be cautious and do not share personal information or send money to anyone you do not trust.