Electronic Arts Preguntas frecuentes de los clientes

We're sorry to hear you're having trouble accessing your account. Here are a few steps to follow: 1. Make sure you're entering the correct account information. If you've forgotten your password, use the 'Forgot password' option. 2. Clear your browser cache and cookies, then try logging in again. 3. If you're still unable to access your account, try another device or browser. If the issue persists after trying these steps, you will need to contact EA's customer support directly. They can help you recover access to your account and handle necessary changes to your subscription status.

It seems like you're having trouble with an EA game due to a recurring QR code and connection issues. There could be a few reasons for this. Firstly, ensure you have a stable internet connection. You may need to restart your router or connect to a stronger Wi-Fi signal. If the issue persists, try reinstalling the game or updating it to the latest version, as this could fix any bugs causing the issue. Make sure your device meets the minimum requirements to run the game smoothly too. If none of these steps work, there may be server maintenance or issues on EA's end that are beyond your control. Please wait a while and retry later.

We're sorry to hear you're having trouble receiving your verification email from Electronic Arts. First, please check your spam or junk folder as sometimes these emails can be misdirected there. If you are using an email filter, make sure you have added 'EA.com' to your safe senders list. If you still can't see the email, it's possible there might be a delay due to high traffic. Wait for a couple of hours and then try again. If you've done all these, and you're still not receiving the email, your email provider might be blocking the emails from EA, which is something you might want to check with them.

If you deleted the original email associated with your EA account, you will not be able to access it the usual way. In this case, you should create a new email account then reach out to EA Support for assistance. They can help update the email tied to your EA account. Be prepared to provide some information to verify your identity and show ownership of the account, such as your EA account ID, date of creation or any recent transactions. It's also crucial to enable the extra layers of security, like login verification, to protect your EA account from possible unauthorized access. We suggest doing so once your email is updated.

We're sorry to hear that you're experiencing issues with receiving your FC points. There can be several reasons for this, such as a delay in the server's response time or a technical bug. It's important to ensure that your game is up-to-date and that you've logged in correctly. If the issue persists, it might be worth trying to log out and then logging back in. Please remember to always play the game through a legal copy and a secure, stable internet connection to avoid losing any game progress or in-game purchases. If following these suggestions doesn't resolve the issue, we recommend reaching out directly to the Electronic Arts support team for further assistance.