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WhatsApp Customer FAQ

Top Answers & How-to Guides

How do I Contact WhatsApp Customer Service?

The question we are asked most often is about how to talk to WhatsApp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change the Phone Number on My WhatsApp Account?

If you have WhatsApp and you also have a new phone number, you need to change your number on WhatsApp. That way, you can still have...

How Do I Delete My WhatsApp Account?

You may have been an avid WhatsApp user, but now you've decided to delete your account. Whatever your reasons, the process to deleting...
Ask any question you have about WhatsApp customer service, get an answer now.

Recent WhatsApp Customer Questions

I’m locked out as I have a new phone, it’s asking gor a code that I can’t remember, it’s now saying in four days time I’ll be able to get back onto my Whstsap without a code

If you're locked out of your WhatsApp account due to not remembering the code, you will need to wait for the four-day period to pass. After that, you can verify your phone number again without needing the code. Make sure you have access to the phone number associated with your account to receive any necessary verification messages.
Asked Jun 5, 2025 6:37 AM

لااستطيع التحقق من رقم الهاتف ولااستطيع تسجيل الدخول إلى حسابي لايصلني كود التفعيل

إذا كنت تواجه مشكلة في التحقق من رقم الهاتف أو لم يصل إليك كود التفعيل، تأكد من أنك تستخدم رقم الهاتف الصحيح وتحقق من الإعدادات الخاصة بهاتفك مثل استقبال الرسائل النصية. قد تحتاج أيضًا إلى الانتظار لفترة أطول من المعتاد نظرًا لوجود مشاكل في الشبكة أو الخدمة. إذا استمرت المشكلة، نوصي بالتحقق من رابط معلومات الاتصال الموجود في أسفل هذه الصفحة للحصول على المساعدة.
Asked Apr 30, 2025 5:00 PM

сбросила Ватсап, восстановиться не могу, не приходит подтверждение на мой действующий номер, связи через Ватсап нет, а для меня это рабочая связь

Пожалуйста, убедитесь, что номер телефона введён правильно и что у вас есть доступ к мобильной сети или интернету. Если код подтверждения не приходит, попробуйте подождать немного и запросить его снова. Можно также попробовать перезагрузить телефон. Если проблема не решена, есть ссылка на актуальную контактную информацию прямо на этой странице, чтобы получить помощь от WhatsApp.
Asked Apr 23, 2025 10:24 AM

how do i get my phone number accepted so i can register? the phone number is input correctly but the error message informs me that my number is not a valid mobile number for the united states.

To ensure your phone number is accepted for registration, double-check that you are using the correct format for U.S. numbers, which should include the country code (+1) followed by the 10-digit number without any leading zeroes or special characters. If your number meets this requirement and you still encounter issues, it’s possible that the number is not currently supported by WhatsApp. Make sure your phone is capable of receiving SMS or calls, as verification is necessary for registration.
Asked Apr 9, 2025 8:05 PM

My account has been banned, and I believe this may be a mistake. Please review my case and restore access. I sincerely apologize for any unintentional violation. Thank you. My Name is : Ganesh Tuphan WhatsApp No : +9779705507555

We understand your concern about the ban on your account. To address issues related to account bans, it's essential to follow the appeals process outlined within the app. You can submit your appeal for review directly through WhatsApp. There is a link to the most up-to-date contact information right here on this page, which can guide you on how to proceed.
Asked Apr 8, 2025 2:11 PM

Help me with my WhatsApp customer service issue

Account Management

How Do I Change the Phone Number on My WhatsApp Account?

If you have WhatsApp and you also have a new phone number, you need to change your number on WhatsApp. That way, you can still have...

How Do I Delete My WhatsApp Account?

You may have been an avid WhatsApp user, but now you've decided to delete your account. Whatever your reasons, the process to deleting...

How Can I Recover My Banned WhatsApp Account?

WhatsApp is a messaging platform that allows users to send personal and group messages and share news. Sending bulk or automated messages...

How Do I Appeal a WhatsApp Ban?

If you face a WhatsApp ban, determine whether it's temporary or permanent. If permanent, contact WhatsApp support and clearly explain...

What Do I Do If My WhatsApp Account Was Hacked?

WhatsApp is a popular platform for instant messaging, but it also raises the risk of unauthorized access and hacking. If your account...

How Do I Get My Old WhatsApp Account Back?

This guide provides steps to restore your old WhatsApp account by checking for backups, reinstalling the app, and re-registering your...

What Do I Do If My Account Is Locked on WhatsApp?

Users who violate WhatsApp's terms and conditions may be locked out or banned from using the app. This can be prevented by adhering...

Message Handling

How Do I Delete a Sent Message Before Someone Reads It on WhatsApp?

In WhatsApp, you can delete a sent message before the recipient reads it. This can be handy to correct a mistake or remove an embarrassing...

How Can I Send Videos Using WhatsApp?

You can send up to a three-minute video on WhatsApp. Record one directly in the app or use a pre-recorded video to share moments with...

What Do I Do If My Message Was Sent but Not Delivered on WhatsApp?

If you have a problem with WhatsApp not delivering some of the messages you send, you probably want to get the problem fixed as quickly...

How can I send voice messages using WhatsApp?

To send voice messages using WhatsApp, a user must first open the application on their mobile device. Once inside, the user should Once the recording is complete, the user can release the microphone icon, and the message will automatically send. If the user decides not to send the message while recording, they can slide their finger to the left to cancel it. Additionally, if the user needs to re-record, they can simply tap the microphone icon again to start a new recording. For more information or troubleshooting, the user may consider visiting the official WhatsApp website for assistance....

Are there any limits on file size for sending media on WhatsApp?

Yes, WhatsApp does impose limits on file sizes for sending media. For photos and videos sent through the application, the maximum file When it comes to documents, WhatsApp allows users to send files up to a maximum size of 100 megabytes. It is important to note that these limits apply irrespective of the type of document, meaning users can send various formats including PDFs, spreadsheets, and more, as long as they do not exceed this size threshold. If a user attempts to send a file that exceeds these limitations, WhatsApp will display a notification indicating the issue. Users interested in more detailed information regarding current media or document limits can visit the official WhatsApp website for the latest updates....

Privacy and Security

How Do I Report a Scam to WhatsApp?

Because of its worldwide popularity, WhatsApp has become fertile ground for scammers looking to obtain money illegally from users in...

Why Am I Getting Random WhatsApp Messages?

Using WhatsApp is convenient and helps you stay in touch with family and friends worldwide. It also leaves you vulnerable to receiving...

How Do I Know If My WhatsApp Is Being Tracked?

Spyware on WhatsApp is becoming an increasing problem. If you are worried that your WhatsApp account is being spied on, there are some...

How Do You Know If Someone Has Turned Your Read Receipts Off on WhatsApp?

When you send a message on WhatsApp, you want to make sure the person receives and reads it. While WhatsApp does have a method of knowing...

How Do I Know If Someone Muted Me on WhatsApp?

Whatsapp's muting option is a good way to keep the noise from incoming message notices silent during certain pre-set periods of time....

How Do I Block Contacts from Calling Me on WhatsApp?

Using WhatsApp is a great way to stay in touch with people. It's free, easy to use, and only requires an internet connection. However,...

How Do I Find Out If Someone Has Blocked Me on WhatsApp?

There are many ways to find out whether someone has blocked you on Whatsapp. The best way to find out is to send your contact a message...

Technical Issues

How Do I Know If WhatsApp Is Down?

When using WhatsApp you want to make sure it works every time you log into the app on your smartphone or tablet. While it is often...

Why Is WhatsApp Not Sending Messages to One Person?

When you are trying to send messages on WhatsApp, it's frustrating when the texts are not being sent. Whether it is a glitch in the...

Why Is My WhatsApp So Laggy?

If your WhatsApp is lagging, you probably want to get it back up to speed as quickly as you can. There are several things you can try...

What to Do If I'm Having Trouble with My WhatsApp App?

WhatsApp has over two billion active users and billions of messages sent each day. If you're experiencing issues with the app, check...

Data Recovery

How Do I Get a Refund from WhatsApp?

This article discusses the issue of getting a refund for charges made on calls and messages sent over WhatsApp. While the app is free...

How Can I Recover Permanently Deleted WhatsApp Messages?

WhatsApp users can recover deleted messages by following a few steps. Android users can back up their chat history on Google Drive...

Group and Settings

How do I create a group chat on WhatsApp?

To create a group chat on WhatsApp, a user must follow a few simple steps. First, the user should open the WhatsApp application on Next, the user should look for the option to start a new chat, often represented by a chat icon or a pencil icon, and tap on it. After this, the user will find an option labeled "New Group." Tapping on "New Group" will prompt the user to select contacts they wish to include in the group. The user can scroll through their contacts or use the search bar to find specific individuals. Once the desired contacts are selected, the user will then tap "Next." At this point, the user has the option to name the group and even add a group icon if desired. After all the choices are made, the user can create the group by tapping on the "Create" button. The new group chat is now ready for conversations. For additional assistance, users may refer to the WhatsApp website for more detailed information....

What steps do I take to change my privacy settings on WhatsApp?

To change privacy settings on WhatsApp, users can follow a straightforward process. First, they should open the WhatsApp application After selecting Settings, users should tap on the "Account" option. In the Account section, they will find a "Privacy" menu. Here, they can adjust various privacy settings including who can see their profile photo, last seen status, about information, and whether others can see if they are online. Users can choose from options like "Everyone," "My Contacts," or "My Contacts Except," offering greater control over their shared information. Additionally, users may want to explore the "Blocked Contacts" section if they wish to manage their blocked contacts within WhatsApp. For more detailed information, it is advisable to check the current help section on the WhatsApp website....
We look to the WhatsApp issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
WhatsApp issues reported to GetHuman
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