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AT&T Customer FAQ

Top Answers & How-to Guides

What is AT&T's Phone Number?

The question we are asked most often is about how to talk to AT&T customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Enroll in Autopay on AT&T?

As an AT&T customer, setting up autopay is the quickest, easiest way to make sure your monthly bill is paid on time. You can schedule...

How Do I Remove a Line from My AT&T Account?

When you need to remove a line from your AT&T account, you can do so in person or over the phone with an AT&T customer service representative....
Ask any question you have about AT&T customer service, get an answer now.

Recent AT&T Customer Questions

I am trying to get my address verified for AT&T Fiber.

To get your address verified for AT&T Fiber, you can visit the official AT&T website and use the address verification tool. This tool checks if your address is eligible for fiber service. Make sure to enter your address correctly to get accurate results.
Asked Oct 27, 2024 4:46 PM

How to get international calling to work while traveling in Peru

Before traveling, it's important to set up international services with AT&T to ensure that you're able to call from Peru. You can do this through your account by adding an international day pass or a passport plan that suits your needs. Make sure your phone's roaming feature is also turned on in your device's settings. However, charges can apply, so it's crucial to understand the costs involved. Upon reaching Peru, you can dial +1, followed by the area code and the number you wish to call. Remember, international charges will apply as per your chosen plan.
Asked Apr 14, 2024 11:19 PM

Max Service can’t be verified. Streaming does not work. When I try to verify my Max account with the ATT login. I get an error message.

We're sorry to hear you're having trouble with your AT&T account for Max Service streaming. It's crucial to note that your Max Service account is different from your regular AT&T account. Ensure you've activated your Max Service and you're using correct login credentials for it. If you're certain the credentials are correct and still experiencing the same issue, you may want to reset your Max Service password. If the error persists, it may be a temporary system issue. Try to log in again after waiting for a while. However, ensure that your ATT account is in good standing as sometimes, a lapsed payment can affect all associated services.
Asked Apr 7, 2024 3:57 PM

fiber installation damaged my water line. How do I recover repair costs

If AT&T is responsible for the damage to your water line during the installation of Fiber, you should immediately notify them. Contact their customer service and provide them all the necessary details about your situation. They will guide you through the process to evaluate the situation and should handle the damage responsibly. Make sure you keep the documentation of all additional costs related to fixing the water line, because depending on the circumstances, they might cover those costs. File a claim and follow their instructions to potentially receive reimbursement for the repair costs. We're sorry for the inconvenience and appreciate your understanding.
Asked Apr 5, 2024 5:48 PM

Remove a landline customer from a 2 person account

In order to remove a landline customer from a 2-person account, account's primary holder must contact AT&T directly to make these changes. They can do this by calling AT&T's customer service number. They need to provide the necessary details to verify the account and request the removal of the additional line. Remember that any changes to the account may potentially affect the billing, services, or any discounts linked to the account. The customer service representative will provide all the necessary details and guide through the process.
Asked Mar 8, 2024 12:28 AM

Help me with my AT&T customer service issue

Device Issues and Services

How Do I Forward My Landline Phone to My AT&T Cell Phone?

If you have a landline at home or the office, you don't have to miss calls when you are not there. You can forward the calls to your...

How Do I Cancel Call Forwarding with AT&T?

When you cannot be near your cellphone or landline, you can forward your calls to another number. After you return, deactivating call...

How Do I Fix a Broken AT&T Phone If I Have Insurance?

AT&T will repair new, AT&T Certified Restored, and various other devices. As a result of AT&T's flexible device repair plan, customers...

How Can I Fix a Cracked or Broken AT&T Phone?

If your AT&T phone is cracked or broken, you can follow these clearly outlined next steps to address the issue quickly and efficiently....

How Do I Replace a Lost or Stolen AT&T Phone?

AT&T offers customers the opportunity to replace their lost or stolen wireless devices by following specific guidelines. Existing customers...

How Can I Track a Lost or Stolen AT&T Phone?

Losing or misplacing your phone can be distressing, but there are ways to locate your AT&T phone effectively. First, report the loss...

How and When Can I Upgrade My AT&T Phone?

Customers who want to upgrade their AT&T wireless phones must assess their eligibility and pay off any outstanding balances. There...

How Do I Downgrade My AT&T Package?

AT&T customers who want to pay lower prices for mobile phone services can downgrade their package without spending money on additional...

Account Management

How Do I Enroll in Autopay on AT&T?

As an AT&T customer, setting up autopay is the quickest, easiest way to make sure your monthly bill is paid on time. You can schedule...

How Do I Remove a Line from My AT&T Account?

When you need to remove a line from your AT&T account, you can do so in person or over the phone with an AT&T customer service representative....

How Do I Schedule an Installation Appointment with AT&T?

This article outlines the steps in setting an appointment for AT&T internet installation online, via customer service or self-installation...

How Do I Merge Multiple Accounts at AT&T?

AT&T is a powerhouse when it comes to the types of wireless and phone service it offers, but it won't take an act of Congress to merge...

How Do I Access My AT&T Account?

AT&T customers can easily track and manage their accounts online via the app, through the website, or by simply calling AT&T customer...

How Do I Update Information in My AT&T Account?

Updating your AT&T account is a fairly easy process. It can be accomplished both online and by calling customer service. Customer service...

How Do I Transfer My AT&T Account to Another Carrier?

To transfer your AT&T account to another carrier, you need account information and a Number Transfer PIN. Research and choose a new...

How Do I Add Other People to My AT&T Account?

Adding people to your AT&T account allows them to use specific features and receive benefits at a lower cost. However, if your service...

How Do I Set Up Autopay for My AT&T Bill?

Setting up autopay on AT&T allows for automatic monthly bill payments, eliminating the need to remember due dates and make manual payments....

How Do I Change Primary Contact for My AT&T Account?

To change the primary contact for your AT&T account, begin by logging into your account on the AT&T website. Navigate to the "Account...

Technical Support

How Do I Unlock My AT&T Sim Card?

Unlocking your AT&T SIM card is a simple process. Once you submit your unlock request, AT&T will email you instructions and your unlock...

How Do I Check My AT&T Warranty?

If you purchase a warranty on just about any device at the time of purchase, it will cover repairs for a certain amount of time. You'll...

What Do I Do If My AT&T Sim Card Is Locked and I Now Need a Puk Code?

Don't worry if you are having trouble with your locked SIM card. There are several ways to get the code and unlock your SIM card. The...

How Do I Check My Call History with AT&T?

If you find you are need of your AT&T call history, you can get the information you need quickly and easily through your online account...

How Do I Block a Number on My AT&T Phone?

As an AT&T customer, you want to enjoy your phone without being harassed by unwanted calls or texts. You can block numbers on your...

How Do I Report a Problem with My AT&T Landline?

If you are experiencing issues with your AT&T landline, there is a simple process to report and resolve the problem. First, create...

How Do I Report a Problem with My AT&T Internet Service?

To effectively report a problem with your AT&T internet service, you should first identify the issue you're experiencing. Then, visit...

How Do I Return AT&T Equipment After I've Canceled?

When canceling your AT&T service, you must return the equipment you leased to avoid charges. Gather all equipment, verify eligibility,...

How Do I Get Device Support from AT&T?

There are multiple ways to get device support through AT&T. Read these tips for help in getting support.

Service Management

How Can I Change My AT&T Plan?

It can be challenging making changes to your plan or switching cellphone providers. Follow the right guide for how you can easily change...

How Do I Cancel My Service with AT&T?

To cancel your AT&T internet, landline, U-verse TV, or wireless service, visit the AT&T website and use the search bar to find articles...

Billing and Payments

How Can I Pay My AT&T Bill Online?

AT&T accepts payments from a variety of banks and payment services. In addition to getting checks by mail, they also accept Bill Pay...

How Do I Get AT&T to Lower My Monthly Rate?

If you need to get AT&T to lower your monthly rate, there are a few things you can try. You could switch to a fiber optic plan, or...

How Do I Make a Payment Arrangement with AT&T?

AT&T offers customers the option to reschedule payments if they are having difficulty making a payment by the scheduled due date. However,...

How Can I Lower or Monitor My AT&T Bill?

AT&T Wireless customers can reduce their phone bill by choosing a lower-cost plan that includes all essential services. They can use...

How Much Does It Cost to Cancel My AT&T Plan?

For most people, canceling an AT&T plan will involve some charges. We've outlined all the information for how you can find out what...

How Do I Switch My AT&T Account to Be Paperless?

Switching to paperless billing with AT&T is a simple process that can be done through your online account. After logging in, navigate...

How Can I Get Out of Paying My AT&T Bill?

It is possible to cancel your contract and stop paying your phone bill. However, ensure that it is what you want and settle all pending...

How do I dispute a charge with AT&T?

If you have unauthorized charges on your AT&T account or have been billed twice, follow these steps to dispute the charge. Contact...

Service Activation and Changes

How Do I Activate My New Phone with AT&T?

If you have purchased a new AT&T phone online or in the store, you can check your phone upon delivery to see if it has already been...

How Do I Switch My Phone to AT&T?

Whether you are looking for a better deal, better coverage, or you are moving to an area your current carrier doesn't cover, you've...

How Do I Switch My Internet Provider to AT&T?

This article outlines the steps needed to switch ISP from your current provider to AT&T. The article outlines the steps to take prior...

How Do I Check If AT&T Is Available in My Work Address?

To confirm the availability of AT&T services for your business, start by visiting the AT&T Business website and entering your work...

How do I check for an AT&T service in my area?

Having trouble with your AT&T service? There are many ways to check for an outage in your area. Here's the easiest and fastest ways...

How Do I Move or Change My Existing AT&T Service?

Moving or changing your AT&T service doesn't have to be stressful. Begin by visiting the AT&T website and locating the "Support" section....

Order Tracking

How Do I Track My AT&T Order?

If your AT&T order is late, you can easily track it to get an idea of what is going on with it. You can do so online by logging onto...

How I Can Access My AT&T Bill and Settings Online?

AT&T offers a user-friendly platform for managing accounts online. To access your AT&T bill and settings, start by setting up your...

Outages and Service Issues

What Do I Do If Someone Stole My AT&T Phone?

If you are an AT&T customer, and you discover someone has stolen your phone, it can be a stressful time. Take immediate action to lock...

How Do I Report an AT&T Service Outage?

If you are an AT&T customer experiencing a service outage, there are several steps you must follow to report it effectively. First,...

How Do I Check If There's an AT&T Internet or Cell Service Outage?

Service outages are a common occurrence for internet and mobile devices, affecting phone communication and internet access. AT&T provides...

Internet Services

Is AT&T Internet Service Any Good?

If you are considering AT&T as an internet service provider, you may be wondering if the company is a good choice for you. It has a...

What Questions Should I Ask AT&T When Shopping for an Internet Provider?

This article lists important questions to ask AT&T customer service when shopping for internet services. It outlines things you can...

Does AT&T Have the Best Customer Satisfaction for Internet Service?

AT&T's customer satisfaction rate is a good indication of how well you might be satisfied with AT&T as your internet service provider....

Is AT&T the Cheapest Internet Service?

This article compares AT&T internet service to major competitors in price and service provided for various price plans. It specifically...

How Do I Check If AT&T Service Is Available in My Area?

To check AT&T service availability in your area, visit their website and enter your address details. If you don't get the search results...

Password and Security

How Do I Recover My AT&T Password?

This article outlines the steps needed to recover or reset your AT&T password. By following these steps, you will be able to access...

How Do I Recover a Lost Password or Pin for My AT&T Account?

If you forget your AT&T password or PIN, you can recover it by visiting the AT&T Sign-In Help Page and following these steps: choose...

General Inquiries

How Can I Change or Cancel a Payment Arrangement I Made with AT&T?

If you're an AT&T customer and need to change or cancel a payment arrangement, it's relatively easy to do so. Keep reading for instructions...

How Do I Get in Touch with AT&T Corporate Office About a Legal Matter?

AT&T is a major corporation but that doesn't make them untouchable. If you have a dispute and wish to get in touch with AT&T's corporate...
We look to the AT&T issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
AT&T issues reported to GetHuman
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