Updated October 11, 2024

Google Play Preguntas frecuentes de los clientes

Principales respuestas y guías prácticas

¿Cuál es el número de teléfono de Google Play?

La pregunta que nos hacen con más frecuencia es cómo hablar con el servicio de atención al cliente de Google Play. Haga clic aquí para obtener información de contacto, opciones de correo electrónico y chat, cómo conseguir una persona en vivo, tiempos de espera y más.

¿Cómo actualizo mi cuenta e información de facturación en Google Play?

Actualizar la información de facturación en Google Play Store es fácil con esta guía paso a paso. Iniciando sesión en tu cuenta y navegando...

¿Cómo recupero mi cuenta de Google Play?

Es posible que necesites recuperar tu cuenta de Google Play después de que Google te haya bloqueado del sistema o después de que tú mismo te hayas bloqueado...

Haga cualquier pregunta que tenga sobre el servicio de atención al cliente de Google Play y obtenga una respuesta ahora.

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Google Play preguntas recientes de los clientes

Google is charging my cash app card multiple small charges consistently that I didn’t request. It charges over and over even after a declined request. It just keeps requesting withdrawals back to back

If you're experiencing multiple unauthorized charges from Google on your Cash App card, it may be a result of a subscription or service you may have signed up for. We recommend checking your Google Play purchase history and any active subscriptions linked to your account. If the charges are erroneous or unauthorized, please consider reporting them through your Cash App for a resolution.

Preguntado Oct 11, 2024 10:05 PM

App developer refuses support, google strung me along for a month

We're sorry to hear that you are having a difficult experience with an app developer and not getting the support you need. Google Play strives to ensure a satisfactory experience for all users, however, app developers manage their own support services. If you are unsatisfied with an app service, you can leave a rating or review on Google Play to share your experience for others to see. If the problem is more serious, you may report it to Google Play for further investigation. Despite these frustrating circumstances, we hope that your future experiences are more positive.

Preguntado May 19, 2024 1:26 AM

I purchased a Google Play card. And it's saying it needs more information to be redeemed

Google Play might need more information to redeem your card as a measure to protect against potential fraud. They may ask for details like the Google account you'd like to credit, or where the card was purchased. If you're requested to send any more information (like proof of purchase), make sure not to share the code with anyone you do not recognise or trust. Ensure that the person requesting the details is a legitimate Google representative. Beware of scams and avoid giving out card details over suspicious calls or emails. Always follow the correct procedure for redemption as per Google's instructions. If you're still having issues after confirming these points, there's a link on this page for the most up-to-date contact information for further assistance.

Preguntado May 15, 2024 6:52 AM

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

It seems like you're having difficulties redeeming your Google Play gift card. To prevent errors, make sure you're entering the code correctly and that there are no spaces. If the code is still invalid, it could be due to several reasons. The card may not be activated, it could have been used already, or maybe it isn't applicable in your country. You might need to return to the store if it wasn't properly activated. If the code has been used already, the card won't be valid anymore. If the card was purchased in a different country, it might not work due to Google Play's country-specific rules.

Preguntado Apr 24, 2024 8:23 AM

Refund issue, my refund was been approved payment was through airtel money method via google play

If your refund was approved but you haven't received it, it might take some time due to banking procedures. Usually, refunds take up to 48 hours to process. If you paid through Airtel Money for a Google Play purchase, the refund should be credited directly to your Airtel Money account. However, the exact duration for receiving refunds can vary depending on your provider's policy. If it has been more than a few days, it would be advisable to check with Airtel to see if they have received the refund yet, as they handle the exact process and timing of refund distribution and it's beyond Google Play's control.

Preguntado Apr 15, 2024 4:08 PM

Ayúdame con mi problema de servicio al cliente Google Play

Gift Cards

¿Cómo uso mi tarjeta de regalo de Google Play para mi compra?

Puedes comprar contenido digital o suscribirte a aplicaciones en Google Play Store con tus tarjetas de regalo. Sin embargo, debes canjear el...

Google Play Preguntas frecuentes de los clientes

Principales respuestas y guías prácticas

¿Cuál es el número de teléfono de Google Play?

¿Cómo actualizo mi cuenta e información de facturación en Google Play?

¿Cómo recupero mi cuenta de Google Play?

Google Play preguntas recientes de los clientes

Google is charging my cash app card multiple small charges consistently that I didn’t request. It charges over and over even after a declined request. It just keeps requesting withdrawals back to back

App developer refuses support, google strung me along for a month

I purchased a Google Play card. And it's saying it needs more information to be redeemed

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

Refund issue, my refund was been approved payment was through airtel money method via google play

Ayúdame con mi problema de servicio al cliente Google Play

Gift Cards

¿Cómo uso mi tarjeta de regalo de Google Play para mi compra?

¿Cómo verifico el saldo de mi tarjeta de regalo de Google Play?

¿Cómo envío a alguien una tarjeta de regalo de Google Play?

¿Cómo solicito un reembolso de una tarjeta de regalo de Google Play?

¿Cómo compro una tarjeta de regalo de Google Play?

¿Qué hago si el saldo de mi tarjeta de regalo de Google Play no se carga?

¿Cómo soluciono un problema con mi tarjeta de regalo de Google Play o mi código de promoción no se carga?

Subscriptions

¿Cómo cancelo mi suscripción a Google Play?

Support

¿Es posible obtener asistencia técnica de Google Play?

Security

¿Cómo informo los cargos no autorizados en Google Pay?

¿Cómo disputo los cargos de Google Play?

Billing

¿Cómo actualizo mi cuenta e información de facturación en Google Play?

Account Recovery

¿Cómo recupero mi cuenta de Google Play?

Payment Methods

¿Puedo utilizar varios métodos de pago para una sola compra en Google Play?

App Downloads

¿Cuál es el límite de tamaño máximo para descargas de aplicaciones en Google Play?

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