YouTube Customer FAQ

We recommend reviewing your subscription settings to ensure you are not enrolled in a monthly plan alongside your annual payment. If there is an erroneous charge, you can request a refund through the appropriate refund request channels available on the page you are currently viewing. Ensure to provide all relevant details regarding the charges for a smoother resolution process.

If your YouTube channel has been permanently removed, you'll need to follow the appeals process outlined by YouTube. Generally, you may submit an appeal through the YouTube Help Center, indicating why you believe the removal was unwarranted. Ensure you provide relevant details and any supporting evidence to strengthen your case. Keep in mind that appeals do not guarantee restoration, and YouTube’s decision will be final.

To cancel your subscription, sign in to your YouTube account and navigate to your memberships or subscriptions in the settings. You can request a refund for eligible purchases through the same settings. Please note that refunds are subject to YouTube’s refund policy. If you’ve put in a cancellation and it hasn’t been honored, it may take some time for changes to be processed. For the most up-to-date contact information regarding your issue, please refer to the link provided on this page.

To change your YouTube Premium account payment due date, you need to update your payment method or billing information in your account settings. Go to the YouTube website or app, access your account settings, and find the billing section. From there, you may be able to adjust your payment information. Remember, changes may take effect on your next billing cycle.

To change your credit card on YouTube, go to your Google Account settings. Click on "Payments & subscriptions," then select "Manage payment methods." From there, you can add a new credit card or edit your existing payment methods. Make sure to save any changes you make.