The question we are asked most often is about how to talk to YouTube customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
how do I get to billing so I can change my credit card number because the other one was hacked
To change your credit card number, go to your YouTube account settings. Click on "Purchases and memberships," then select "Manage memberships." From there, you can update your payment information.
Asked Jun 12, 2025 7:13 PM
HOW CAN i change my credit card number on my billing account because my old one was hacked
To change your credit card number on your billing account, go to the "Billing" section in your account settings. From there, you can add a new payment method and update your billing information. Make sure to remove the old credit card that you no longer wish to use. Follow the prompts to ensure your payment details are secure and up-to-date.
Asked Jun 12, 2025 7:03 PM
When I select a youtube channel (any channel) I get a black screen. Other streaming apps work OK
If you're experiencing a black screen when selecting a YouTube channel, try clearing your browser cache and cookies or updating the YouTube app if you're using a mobile device. Additionally, ensure your internet connection is stable. Restarting your device may also resolve the issue. If the problem persists, you might consider checking for any software updates for your browser or app.
Asked Jun 11, 2025 5:40 PM
I need to cancel my subscription to YouTube TV and get a refund cause I no longer on the phone that the service was connected to
To cancel your YouTube TV subscription, go to your YouTube TV account settings. Under "Membership," select "Deactivate Membership" and follow the on-screen instructions. For refunds, YouTube’s policy typically doesn’t allow refunds for partial billing periods. Access your account on this page to manage your subscription based on the latest guidelines.
Asked Jun 5, 2025 5:55 AM
My channel is suspended please help me to recover
To recover a suspended channel, you need to appeal the suspension through YouTube's official process. Look for the option in your YouTube dashboard or follow the guidelines provided in the notification email you received regarding the suspension. Ensure to follow the instructions carefully when submitting your appeal.
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