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JetBlue Customer FAQ

Top Answers & How-to Guides

What is JetBlue's Phone Number?

The question we are asked most often is about how to talk to JetBlue customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Request a Confirmation Number from JetBlue?

When you book a JetBlue ticket, you will receive a confirmation email with a confirmation number of your purchase. The confirmation...

How Do I Recover My Account Access to JetBlue?

JetBlue provides professional flight services and offers online accounts for managing travels. If you have forgotten your password...
Ask any question you have about JetBlue customer service, get an answer now.

Recent JetBlue Customer Questions

I have to change my upcoming trip this week due to the person I am visiting mother passing away and needing to go to the funeral. I have trip insurance will I still have a fee to change my flight to April

If you have trip insurance, you may be eligible to change your flight without incurring a fee, depending on the specific terms of your policy and the circumstances. It's important to review your policy details or check with your insurance provider to understand coverage related to such situations. If your flight needs to be changed, please check JetBlue's change policy as well.
Asked Oct 21, 2024 1:52 PM

what are the conditions for transporting emotional support cats?

JetBlue has specific guidelines for transporting emotional support animals. Passengers are required to submit a completed documentation form at least 48 hours prior to their flight, which includes a veterinary health form and a letter from a licensed mental health professional. The animal must be well-behaved, non-aggressive, and under the owner's control at all times. Additionally, you may be responsible for the animal's accommodations and any necessary supplies during the flight. It is important to check JetBlue's specific policies for the most accurate and detailed information.
Asked Aug 21, 2024 10:48 AM

seat selection not on boarding pass

If your seat selection is not showing on your boarding pass, that could mean you've been assigned a seat at the gate. Often, for various operational reasons, your specific seat may not be confirmed during check-in and will be assigned at the gate prior to boarding. Therefore, if you don't see a seat number on your boarding pass, don't worry. Speak with the gate agent when you arrive at your gate and they will provide you with your assigned seat then.
Asked Apr 3, 2024 5:52 PM

Can I carry on my laptop on my domestic flight?

Yes, you can carry on your laptop for domestic flights with JetBlue. Your laptop needs to be included within your carry-on allowance, not as an extra item. For security measures, you might be asked to remove it from your bag when going through TSA screenings. Please remember to store it safely in overhead bins or underneath the seat in front of you during takeoff and landing.
Asked Apr 1, 2024 11:47 PM

incorrectly charged for checked bag

We apologize for any inconvenience you've experienced with baggage fees. At JetBlue, the first checked bag is typically charged at $35, and the second is $45. It's possible an error occurred during billing. To resolve this, we suggest reaching out directly to JetBlue's customer service, so they can review the charge and make any necessary corrections. Please make sure to have your receipt and flight details handy to assist with the process.
Asked Mar 27, 2024 1:30 PM

Help me with my JetBlue customer service issue

Traveling with Children and Pets

What Do I Need to Know About Traveling with an Infant on JetBlue?

If you are getting ready to travel with an infant on a JetBlue flight, you should learn about the airline's policies about traveling...

What Is JetBlue's Policy for Traveling with Pets or Service Animals?

Traveling with a pet or service animal on JetBlue doesn't have to create stress. By following a few simple guidelines and planning...

What is JetBlue's policy on unaccompanied minors?

JetBlue has a specific policy for unaccompanied minors to ensure their safety and comfort while traveling. This service is available When a child is booked as an unaccompanied minor, the service includes extra care from the airline staff. A JetBlue representative will escort the child through check-in, security, and boarding, ensuring they are safely placed on the correct flight. The airline also tracks the child’s journey and provides updates to the adult designated to pick them up at their destination. It is important to note that there may be additional fees associated with this service. Parents or guardians should always check the current policies and procedures on the JetBlue website for the most accurate and up-to-date information regarding unaccompanied minors....

Frequent Flyer and Rewards

How Do I Redeem My Frequent Flyer Miles for a Flight with JetBlue Airlines?

If you're a member of TrueBlue, redeeming your points is pretty easy. Just click on the box on the right that indicates you want to...

How Do I Start Earning Frequent Flyer Miles with JetBlue Airlines?

Whether or not you're a frequent flyer doesn't matter in the TrueBlue program. The important things are that you enjoy saving money...

Flight Issues and Delays

What Do I Do If My JetBlue Airlines Flight Is Delayed?

As a JetBlue Airlines passenger, you are entitled to a compensation if your JetBlue Airlines flight is delayed. Contact customer support...

How Do I Get Compensated for My JetBlue Airlines Flight Being Delayed?

So, if you want to get compensated for JetBlue Airlines flight delay, it's good to check your contract or carriage to know what JetBlue...

What Do I Do If I Was Bumped Off of My JetBlue Airlines Flight?

This article discusses the things you should do if you were involuntarily bumped from a JetBlue Airlines flight. The U.S. Department...

How Do I Get Compensated for Getting Bumped Off of My JetBlue Airlines Flight?

This article discusses getting involuntarily bumped from a JetBlue Airlines flight. It provides U.S. Department of Transportation's...

What Do I Do If My JetBlue Airlines Flight Was Cancelled?

Flying is one of the quickest ways to travel long distances but with the weather as an unpredictable factor, you can't control everything....

What Do I Do If My JetBlue Flight Was Cancelled or Delayed?

JetBlue Airlines is committed to providing as pleasant and as simple as possible, there are times when things go array. Such a situation...

Booking and Reservations

How Do I Fix an Error on My Booking with JetBlue Airlines?

Although there are certain rules in place regarding when and how you can fix errors on your booking, the process is more streamlined...

How Do I Book a Flight with JetBlue Airlines?

This short article will explain all the steps that you can take if you have decided that you want to book a flight with Jetblue Airlines....

How Do I Change My JetBlue Airlines Flight?

This article explains how you can change a flight booked through JetBlue Airlines. If your upcoming flight is booked through JetBlue...

How Do I Change My Flight with JetBlue?

To change your JetBlue flight, do so before departure; there's no fee unless you have a Blue Basic fare. Use the Manage Trips link...

How Do I Find My Reservation with JetBlue?

JetBlue allows you to easily manage your reservations online. To find your reservation details, visit the JetBlue website and click...

Cancellation and Refund Policies

What Do I Do If I Missed My Connecting Flight on JetBlue Airlines?

Be careful with your timing to ensure you make it for the connecting flight on time. If you miss your connecting flight, don't panic,...

How Do I Cancel My JetBlue Airlines Flight and Get a Refund or Credit?

Refundable fares are more expensive than non-refundable due to their flexibility in case you wish to cancel your JetBlue Airlines flight...

Accessibility and Special Requests

How Do I Request Wheelchair Access for My JetBlue Airlines Flight?

JetBlue Airlines serves over 100 destinations in the US and Caribbean. It has partnered with GetHuman, a leading provider of customer...

How Do I Add My Ktin to My Ticket on JetBlue Airlines?

If you travel often and are usually pressed for time, you can become eligible for TSA Precheck. JetBlue Airlines travelers can now...

Payment and Fees

What Do I Do If I Was Overcharged for My JetBlue Airlines Flight?

As much as Qatar Airlines offers refunds for flight delays and cancellations, there is none offered for inflight charges. Read the...

Seat and Upgrade Information

How Do I Upgrade to Business or First Class on JetBlue Airlines?

We have created a guide in this article that will help you to upgrade your flight on JetBlue Airlines to business or first class. You...

How Do I Change My Seat on JetBlue Airlines?

This short article will list all the steps you can take if you have a flight with Jetblue Airlines and would like to change your seating...

Can I select my seat in advance on JetBlue flights?

Yes, JetBlue allows passengers to select their seats in advance when booking flights. This seat selection option can be accessed during...

Baggage Policies and Issues

What Do I Do If My Baggage Was Damaged with JetBlue Airlines?

Learn what to do if your baggage was damaged with JetBlue airlines.

How Do I File a Lost Baggage Claim with JetBlue Airlines?

Lost baggage doesn't have to feel like the end of the world, although it is understandable. You want your stuff back and having to...

What are the carry-on baggage restrictions for JetBlue Airlines?

JetBlue Airlines allows passengers to bring one carry-on bag and one personal item on board. The carry-on bag must fit within the dimensions It is important to note that the items brought on board must comply with security regulations, and passengers should be mindful of the limitations on liquids and gels. For those traveling with additional items, such as sporting equipment or musical instruments, JetBlue offers additional allowances under specific guidelines. Passengers are encouraged to refer to the most current information available on JetBlue’s official website, where they can find detailed baggage policies and any updates....

What is the maximum weight allowed for checked baggage on JetBlue?

JetBlue typically allows checked bags to weigh up to 50 pounds per bag for most fare types. If a checked bag exceeds this weight limit,...

Account and Confirmation Support

How Do I Request a Confirmation Number from JetBlue?

When you book a JetBlue ticket, you will receive a confirmation email with a confirmation number of your purchase. The confirmation...

How Do I Recover My Account Access to JetBlue?

JetBlue provides professional flight services and offers online accounts for managing travels. If you have forgotten your password...

Complaints and Feedback

How do I file a complaint with JetBlue?

Check JetBlue's Support page first for information on flight concerns. Use the chat feature for a quick resolution, including Apple...

Travel Guidelines and Restrictions

Can I bring my own food on JetBlue flights?

Yes, passengers are allowed to bring their own food on JetBlue flights. This can be a convenient option for travelers who have specific...

Does JetBlue allow passengers to bring their own alcohol on board?

JetBlue's policy regarding bringing alcohol on board is quite clear. Passengers are allowed to bring their own alcoholic beverages, While passengers may consume their own privately brought alcohol, it is important to note that they may not do so without permission from the flight crew. JetBlue strictly prohibits the consumption of any personal alcohol in cases where it might disrupt onboard safety. For the most recent updates or detailed information, it is advisable to look directly on JetBlue's current website for their policies and guidelines....

Can I use my electronic devices during the flight?

JetBlue allows the use of personal electronic devices during flights, with certain guidelines in place. Passengers may use their devices...

Does JetBlue provide in-flight entertainment?

Yes, JetBlue offers in-flight entertainment options for its passengers. The airline is well-known for providing a unique experience...

What is JetBlue's policy regarding flight cancellations due to inclement weather?

JetBlue has specific policies in place regarding flight cancellations due to inclement weather, which are generally designed to prioritize In the event of a flight cancellation due to inclement weather, JetBlue typically allows passengers to rebook their travel without incurring additional charges. Passengers may have the option to change their flight dates or destinations, depending on seat availability. JetBlue's policies are created to accommodate affected travelers as much as possible, allowing them to manage their travel plans with greater ease. For the most accurate and current information, passengers are encouraged to check JetBlue's official website, where they can find details about their specific situation, including any travel advisories in effect. Additionally, it may be helpful to review the airline's travel policies. This ensures that travelers are informed about their rights and options when faced with weather-related disruptions....

What additional fees should I be aware of when flying with JetBlue?

When flying with JetBlue, customers should be aware of several potential additional fees that may apply to their travel plans. First, Another possible fee is for changing or canceling a flight. JetBlue has policies in place that vary by fare type, with more flexible options available for higher-tier fares. Additionally, if a traveler selects a seat with extra legroom, such as the Even More Space seats, there will be an associated fee. It is also important to consider fees for in-flight services, such as food and drinks, as JetBlue offers complimentary snacks and non-alcoholic beverages, but some menu items may incur costs. Lastly, travelers should be aware of fees related to special services, such as unaccompanied minor travel. For the most current details regarding any fees, it is advisable to check the JetBlue website, where up-to-date information is readily available....

Are there any travel restrictions or requirements for international flights with JetBlue?

JetBlue may have specific travel restrictions or requirements for international flights, which can vary depending on the destination Before embarking on an international journey, it is essential to thoroughly review the travel guidelines provided by JetBlue, which can be found on their official website. This resource typically outlines necessary documents, any potential entry restrictions set by the destination country, and any advisories regarding health and safety protocols. Furthermore, it is recommended that travelers stay informed about potential changes to regulations, as these can often evolve due to shifting health guidelines or geopolitical factors. For the most accurate and up-to-date information related to international travel with JetBlue, passengers should refer to the airline’s website and review the specific requirements for their intended destination. This way, passengers can ensure they are fully prepared for their travels and can enjoy a smooth flying experience....

Flight Experience

What amenities are provided on JetBlue flights?

JetBlue offers a variety of amenities to enhance the travel experience for its passengers. To start, one of the standout features is Additionally, JetBlue is known for its spacious seating and generous legroom in the economy cabin, which can make for a more comfortable journey, especially on longer flights. The airline also provides in-flight entertainment through its Fly-Fi service, which offers free high-speed internet access for passengers. This allows travelers to stream movies and TV shows on their personal devices. Moreover, JetBlue's flights typically include access to live television, allowing passengers to catch up on their favorite channels while in the air. For those looking for an upgraded experience, JetBlue offers the Mint service on select routes, which provides additional luxuries such as lie-flat seats and an enhanced dining experience. For more specific details about amenities tailored to your itinerary, it might be helpful to consult the official JetBlue website....
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