Recent JetBlue Customer Questions
I have to change my upcoming trip this week due to the person I am visiting mother passing away and needing to go to the funeral. I have trip insurance will I still have a fee to change my flight to April
If you have trip insurance, you may be eligible to change your flight without incurring a fee, depending on the specific terms of your policy and the circumstances. It's important to review your policy details or check with your insurance provider to understand coverage related to such situations. If your flight needs to be changed, please check JetBlue's change policy as well.
Asked Oct 21, 2024 1:52 PM
what are the conditions for transporting emotional support cats?
JetBlue has specific guidelines for transporting emotional support animals. Passengers are required to submit a completed documentation form at least 48 hours prior to their flight, which includes a veterinary health form and a letter from a licensed mental health professional. The animal must be well-behaved, non-aggressive, and under the owner's control at all times. Additionally, you may be responsible for the animal's accommodations and any necessary supplies during the flight. It is important to check JetBlue's specific policies for the most accurate and detailed information.
Asked Aug 21, 2024 10:48 AM
seat selection not on boarding pass
If your seat selection is not showing on your boarding pass, that could mean you've been assigned a seat at the gate. Often, for various operational reasons, your specific seat may not be confirmed during check-in and will be assigned at the gate prior to boarding. Therefore, if you don't see a seat number on your boarding pass, don't worry. Speak with the gate agent when you arrive at your gate and they will provide you with your assigned seat then.
Asked Apr 3, 2024 5:52 PM
Can I carry on my laptop on my domestic flight?
Yes, you can carry on your laptop for domestic flights with JetBlue. Your laptop needs to be included within your carry-on allowance, not as an extra item. For security measures, you might be asked to remove it from your bag when going through TSA screenings. Please remember to store it safely in overhead bins or underneath the seat in front of you during takeoff and landing.
Asked Apr 1, 2024 11:47 PM
incorrectly charged for checked bag
We apologize for any inconvenience you've experienced with baggage fees. At JetBlue, the first checked bag is typically charged at $35, and the second is $45. It's possible an error occurred during billing. To resolve this, we suggest reaching out directly to JetBlue's customer service, so they can review the charge and make any necessary corrections. Please make sure to have your receipt and flight details handy to assist with the process.
Asked Mar 27, 2024 1:30 PM
Help me with my JetBlue customer service issue
Traveling with Children and Pets
What is JetBlue's policy on unaccompanied minors?
JetBlue has a specific policy for unaccompanied minors to ensure their safety and comfort while traveling. This service is available
When a child is booked as an unaccompanied minor, the service includes extra care from the airline staff. A JetBlue representative will escort the child through check-in, security, and boarding, ensuring they are safely placed on the correct flight. The airline also tracks the child’s journey and provides updates to the adult designated to pick them up at their destination.
It is important to note that there may be additional fees associated with this service. Parents or guardians should always check the current policies and procedures on the JetBlue website for the most accurate and up-to-date information regarding unaccompanied minors....
Baggage Policies and Issues
What are the carry-on baggage restrictions for JetBlue Airlines?
JetBlue Airlines allows passengers to bring one carry-on bag and one personal item on board. The carry-on bag must fit within the dimensions
It is important to note that the items brought on board must comply with security regulations, and passengers should be mindful of the limitations on liquids and gels. For those traveling with additional items, such as sporting equipment or musical instruments, JetBlue offers additional allowances under specific guidelines. Passengers are encouraged to refer to the most current information available on JetBlue’s official website, where they can find detailed baggage policies and any updates....
Travel Guidelines and Restrictions
Does JetBlue allow passengers to bring their own alcohol on board?
JetBlue's policy regarding bringing alcohol on board is quite clear. Passengers are allowed to bring their own alcoholic beverages,
While passengers may consume their own privately brought alcohol, it is important to note that they may not do so without permission from the flight crew. JetBlue strictly prohibits the consumption of any personal alcohol in cases where it might disrupt onboard safety. For the most recent updates or detailed information, it is advisable to look directly on JetBlue's current website for their policies and guidelines....
What is JetBlue's policy regarding flight cancellations due to inclement weather?
JetBlue has specific policies in place regarding flight cancellations due to inclement weather, which are generally designed to prioritize
In the event of a flight cancellation due to inclement weather, JetBlue typically allows passengers to rebook their travel without incurring additional charges. Passengers may have the option to change their flight dates or destinations, depending on seat availability. JetBlue's policies are created to accommodate affected travelers as much as possible, allowing them to manage their travel plans with greater ease.
For the most accurate and current information, passengers are encouraged to check JetBlue's official website, where they can find details about their specific situation, including any travel advisories in effect. Additionally, it may be helpful to review the airline's travel policies. This ensures that travelers are informed about their rights and options when faced with weather-related disruptions....
What additional fees should I be aware of when flying with JetBlue?
When flying with JetBlue, customers should be aware of several potential additional fees that may apply to their travel plans. First,
Another possible fee is for changing or canceling a flight. JetBlue has policies in place that vary by fare type, with more flexible options available for higher-tier fares. Additionally, if a traveler selects a seat with extra legroom, such as the Even More Space seats, there will be an associated fee.
It is also important to consider fees for in-flight services, such as food and drinks, as JetBlue offers complimentary snacks and non-alcoholic beverages, but some menu items may incur costs.
Lastly, travelers should be aware of fees related to special services, such as unaccompanied minor travel. For the most current details regarding any fees, it is advisable to check the JetBlue website, where up-to-date information is readily available....
Are there any travel restrictions or requirements for international flights with JetBlue?
JetBlue may have specific travel restrictions or requirements for international flights, which can vary depending on the destination
Before embarking on an international journey, it is essential to thoroughly review the travel guidelines provided by JetBlue, which can be found on their official website. This resource typically outlines necessary documents, any potential entry restrictions set by the destination country, and any advisories regarding health and safety protocols.
Furthermore, it is recommended that travelers stay informed about potential changes to regulations, as these can often evolve due to shifting health guidelines or geopolitical factors. For the most accurate and up-to-date information related to international travel with JetBlue, passengers should refer to the airline’s website and review the specific requirements for their intended destination. This way, passengers can ensure they are fully prepared for their travels and can enjoy a smooth flying experience....
Flight Experience
What amenities are provided on JetBlue flights?
JetBlue offers a variety of amenities to enhance the travel experience for its passengers. To start, one of the standout features is
Additionally, JetBlue is known for its spacious seating and generous legroom in the economy cabin, which can make for a more comfortable journey, especially on longer flights. The airline also provides in-flight entertainment through its Fly-Fi service, which offers free high-speed internet access for passengers. This allows travelers to stream movies and TV shows on their personal devices.
Moreover, JetBlue's flights typically include access to live television, allowing passengers to catch up on their favorite channels while in the air. For those looking for an upgraded experience, JetBlue offers the Mint service on select routes, which provides additional luxuries such as lie-flat seats and an enhanced dining experience. For more specific details about amenities tailored to your itinerary, it might be helpful to consult the official JetBlue website....