1. All Companies › 
  2. Optimum Customer Service › 
  3. FAQ
Updated

Optimum Customer FAQ

Top Answers & How-to Guides

What is Optimum's Phone Number?

The question we are asked most often is about how to talk to Optimum customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Transfer My Optimum Cablevision Service?

Optimum's cablevision service is all encompassing and includes TV and internet. You can transfer your service whenever you move and...

How Do I Change My Plan with Optimum?

Optimum allows you to make changes to your plan whenever you please..It is very easy with these helpful tips.
Ask any question you have about Optimum customer service, get an answer now.
Contact Optimum customer service

Switching Providers

How Do I Switch My Internet Provider to Optimum?

Switching your internet provider to Optimum may be the best decision you have made. With the help of agents who are always ready on...
Read more

What Questions Should I Ask Optimum When Shopping for an Internet Provider?

Make sure to get all the details necessary before you commit to a service provider. Ask for speeds options and their guarantees, inquire...
Read more

Billing Concerns

How Do I Know If My Monthly Optimum Bill Is Too High?

Optimum is dedicated to ensuring you get the highest possible customer satisfaction. Don't shy away from asking Optimum to lower your...
Read more

How Do I Get Optimum to Lower My Monthly Rate?

Optimum is dedicated to ensuring you get the highest possible customer satisfaction. Don't shy away from asking Optimum to lower your...
Read more

How Do I Dispute a Charge with Optimum?

To dispute a charge on your Optimum bill, log in to your account, review your billing statement, and take screenshots of the disputed...
Read more

Service Quality

Is Optimum Internet Service Any Good?

Optimum provides high-speed internet, digital TV, and telephone-related services for in-home connection and entertainment. Through...
Read more

Does Optimum Have the Best Customer Satisfaction for Internet Service?

Choosing an internet service provider is easy. All you need to do is pick out the provider that gives the best customer satisfaction....
Read more

How Do I Fix Buffering Problems with Optimum?

This article talks about dealing with the problem of buffering interruptions whenever you are watching streaming video using Optimum's...
Read more

What Do I Do If I Am Having Problems with My Optimum Service?

If you face any problems with Optimum services, there are a number of measures you can take with these helpful tips.
Read more

Installation & Appointments

How Do I Schedule an Installation Appointment with Optimum?

If you have settled on Optimum as your internet service provider and already settled on the internet plan that suits you, you only...
Read more

Price Comparison

Is Optimum the Cheapest Internet Service?

Optimum internet gives you the chance to redefine your home entertainment experience, plus conduct your business comfortably and efficiently....
Read more

Wi-Fi & Passwords

How Do I Change My Optimum Wi-Fi Password?

As a user you can change your Optimum Wi-Fi password by following the steps given above. The process takes a few minutes to complete...
Read more

Account Management

How Do I Transfer My Optimum Cablevision Service?

Optimum's cablevision service is all encompassing and includes TV and internet. You can transfer your service whenever you move and...
Read more

How Do I Change My Plan with Optimum?

Optimum allows you to make changes to your plan whenever you please..It is very easy with these helpful tips.
Read more

How Do I Cancel My Optimum Account?

Optimum Mobile offers a variety of products and services, including residential and business plans with savings up to $920/year and...
Read more

Technical Support

How Do I Get Technical Support from Optimum?

Optimum offers it's customers many ways to receive technical support. Heres some helpful tips to assist you.
Read more

Internet Speeds

What internet speeds does Optimum offer?

Optimum offers a range of internet speeds to cater to different needs. Starting from the basic Optimum 200 with download speeds of...
Read more

Equipment

Does Optimum offer a Wi-Fi router with their internet service?

Yes, Optimum offers a Wi-Fi router with their internet service. When you subscribe to Optimum internet plans, you will receive a modem...
Read more

Can I use my own modem with Optimum's internet service?

Yes, you can use your own modem with Optimum's internet service. Optimum allows customers to use their own compatible modems to connect...
Read more

Additional Services

Does Optimum offer TV and/or phone services?

Yes, Optimum provides both TV and phone services. As a leading telecommunications provider, Optimum offers a comprehensive range of...
Read more

Contract Length

What is the contract length for Optimum's internet service?

The contract length for Optimum's internet service can vary depending on the specific plan and promotions available in your area. Typically,...
Read more

Help me with my Optimum customer service issue

Ask any question you have about Optimum customer service. We will do our best to get you answers right away.
We look to the Optimum issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Optimum issues reported to GetHuman
FAQ Table of Contents

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Comcast Customer FAQDirecTV Customer FAQCenturyLink Customer FAQ
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated