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CenturyLink Customer FAQ

Top Answers & How-to Guides

What is CenturyLink's Phone Number?

The question we are asked most often is about how to talk to CenturyLink customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My CenturyLink Account?

There are several ways you can recover your CenturyLink account. You can try to recover your account on the CenturyLink...

How Do I Sign Up for Service with Century Link?

This article discusses how to sign up for services with Century Link. It also shares what to look for as you navigate the...
Ask any question you have about CenturyLink customer service, get an answer now.

Recent CenturyLink Customer Questions

How do I increase my download speed?

To increase your download speed with CenturyLink, try these steps: 1. Reboot your modem or router. 2. Check for and close unnecessary background programs or devices using bandwidth. 3. Move your device closer to the router or use a wired connection. 4. Ensure your equipment supports higher speeds. 5. Run a speed test to diagnose issues. 6. Consider upgrading your internet plan for higher speeds. 7. Update firmware/software on your modem/router. If issues persist, it might be necessary to contact CenturyLink support for further assistance.
Asked Jul 8, 2024 11:12 AM

how do i set up online account access?

To set up online account access with CenturyLink, begin by visiting the CenturyLink website. Look for the "My Account" section, then select "Sign In". Here, you should find an option to create a new account if you don't already have one. The site will prompt you to enter your CenturyLink phone number or account number, followed by the billing zip code. Once entered, you'll have to create a unique username and a strong, secure password. You'll also need to provide a valid email address. After you've finished this process, you'll have access to your CenturyLink account online, where you can manage your billing, services, and more.
Asked Jun 20, 2024 5:27 PM

If i disconnect my land line phone number will my internet stop working?

No, disconnecting your landline phone number should not interfere with your internet service. CenturyLink provides separate services for landline phones and internet. While they can be bundled together for billing purposes, they function independently. Therefore, unless your internet service and landline are bundled in a way that requires both to be active, you can cancel your landline without affecting your internet connection.
Asked May 30, 2024 7:26 PM

I have discounted my service and I need to send my router back. Where do I send it/

Once you've discontinued your CenturyLink service, you need to return your rented equipment. CenturyLink should send you a prepaid mailing label to return the equipment. If you haven't received this, you should contact CenturyLink directly. You can use the link provided on this page to find the most current contact information. Once you have your label, pack the router securely in a box, affix the prepaid label, and send it via the carrier specified on the return label. Please ensure that you get a receipt when you drop off the package, as this is your proof of return.
Asked May 29, 2024 7:49 PM

how to get live customer service

To get live customer service from CenturyLink, you can initiate a live chat through their website or you can call them. Currently, the most updated contact information is always accessible right here on the page you're viewing. Both options will connect you with knowledgeable representatives who can assist you with your queries or concerns promptly. Please note that exact availability hours might vary depending on your specific location and issue. It's recommended to gather any relevant information, such as your account number, before reaching out for smoother service.
Asked May 21, 2024 9:13 PM

Help me with my CenturyLink customer service issue

Billing and Payments

Can I Pay My CenturyLink Bill by Phone?

Paying your CenturyLink bill does not have to be a difficult task. There are several options available for making payments. You...

How Do I Pay My CenturyLink Bill Online?

As a CenturyLink customer you want to make sure your bill is paid on time each month. You can pay your bill online using one of...

Where Can I Pay My CenturyLink Bill?

CenturyLink offers some of the most flexible plans that you can pay for without breaking the bank. They offer a wide variety of...

How Do I Get CenturyLink to Lower My Monthly Rate?

CenturyLink offers good internet packages, phone plans, and television services. If you are not satisfied with the monthly...

Account Management

How Do I Recover My CenturyLink Account?

There are several ways you can recover your CenturyLink account. You can try to recover your account on the CenturyLink...

How Do I Sign Up for Service with Century Link?

This article discusses how to sign up for services with Century Link. It also shares what to look for as you navigate the...

How Do I Switch My Internet Provider to CenturyLink?

If you wish to switch your internet service to CenturyLink, check the availability of the internet plan in your region. You can...

How Do I Cancel My Service with CenturyLink?

If you are no longer interested in your CenturyLink subscription, you can cancel it in a few simple steps. You also have the...

Installation and Scheduling

How Do I Schedule an Installation Appointment with CenturyLink?

If you plan on any installation with Century Link, contacting them is easy to provide all the information you need. You can get...

Is there a contract required for CenturyLink internet service?

CenturyLink's internet services can require contracts that vary by plan type, generally lasting one to two years, while some...

Does CenturyLink offer bundle packages with TV and phone services?

CenturyLink does provide bundle packages that typically combine Internet and phone services, but television services are...

Can I track my CenturyLink internet usage?

Customers can indeed track their CenturyLink internet usage by accessing the online account management system. Upon logging...

Service Information

Does CenturyLink Have the Best Customer Satisfaction for Internet Service?

CenturyLink may not offer the best customer service based on the customer satisfaction rate but has shown progress in providing...

Is CenturyLink Internet Service Any Good?

Centurylink is a popular internet service provider that is available in most of the continental United States. It has two...

Is CenturyLink the Cheapest Internet Service?

Centurylink offers some of the best internet and phone bill plans in the market, and it is always advisable to negotiate a good...

What internet packages does CenturyLink offer?

CenturyLink presents various internet plans tailored to different user needs, featuring tiers of speed for light browsing or...

How long does it take to set up internet service with CenturyLink?

The setup time for CenturyLink internet can vary based on the service type and customer location. Self-installation kits allow...

What is the speed of CenturyLink's internet service?

CenturyLink provides various internet speeds, ranging from around 15 megabits per second for light use up to 940 megabits per...

Does CenturyLink offer Wi-Fi services?

CenturyLink includes Wi-Fi services with its internet plans, providing necessary equipment like modems and routers. These...

Security Features

What Questions Should I Ask CenturyLink When Shopping for an Internet Provider?

If you are comparison shopping for an internet service provider, you may be considering Centurylink as one of your options. In...

Does CenturyLink offer any additional security features for its services?

CenturyLink provides several security features including advanced internet security, real-time protection, and secure browsing...

Technical Support

How Do I Fix Buffering Problems with CenturyLink?

This article talks about the buffering problem when you watch streaming video using one of CenturyLink's Internet services. A...

How do I get technical support from CenturyLink?

With more and more reliance and dependence on your internet service, you are bound to require technical support from...

Can I use my own modem with CenturyLink?

Customers can indeed utilize their own modems with CenturyLink, but they must ensure that the modem meets specific...

What options are available for customer service support?

CenturyLink provides multiple customer support options, such as an informative website with troubleshooting resources, live...
We look to the CenturyLink issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
CenturyLink issues reported to GetHuman

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
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