CenturyLink Customer FAQ

To put your CenturyLink internet service on vacation hold, log in to your account on the CenturyLink website and look for the vacation hold option. Follow the prompts to set the dates for when you’d like the service on hold. If you have trouble, there is a link to the most up-to-date contact information right here on this page for further assistance.

To increase your download speed with CenturyLink, try these steps: 1. Reboot your modem or router. 2. Check for and close unnecessary background programs or devices using bandwidth. 3. Move your device closer to the router or use a wired connection. 4. Ensure your equipment supports higher speeds. 5. Run a speed test to diagnose issues. 6. Consider upgrading your internet plan for higher speeds. 7. Update firmware/software on your modem/router. If issues persist, it might be necessary to contact CenturyLink support for further assistance.

To set up online account access with CenturyLink, begin by visiting the CenturyLink website. Look for the "My Account" section, then select "Sign In". Here, you should find an option to create a new account if you don't already have one. The site will prompt you to enter your CenturyLink phone number or account number, followed by the billing zip code. Once entered, you'll have to create a unique username and a strong, secure password. You'll also need to provide a valid email address. After you've finished this process, you'll have access to your CenturyLink account online, where you can manage your billing, services, and more.

No, disconnecting your landline phone number should not interfere with your internet service. CenturyLink provides separate services for landline phones and internet. While they can be bundled together for billing purposes, they function independently. Therefore, unless your internet service and landline are bundled in a way that requires both to be active, you can cancel your landline without affecting your internet connection.

Once you've discontinued your CenturyLink service, you need to return your rented equipment. CenturyLink should send you a prepaid mailing label to return the equipment. If you haven't received this, you should contact CenturyLink directly. You can use the link provided on this page to find the most current contact information. Once you have your label, pack the router securely in a box, affix the prepaid label, and send it via the carrier specified on the return label. Please ensure that you get a receipt when you drop off the package, as this is your proof of return.