eBay Customer FAQ

To cancel your recent order on eBay, go to the "My eBay" section and click on "Purchase History." Locate the order you want to cancel, and if the option is available, select "Cancel Order." Follow the prompts to complete the cancellation. Keep in mind that if the seller has already shipped the item, you may not be able to cancel and will need to return the item instead.

It’s possible that the payment for the item sold on February 5 is still processing or may be held for some reason. Check the payment status in your selling account to see if there are any notifications regarding the delay. Ensure that all conditions for the payment are met, including any holds that might apply to your account. If you see no issues and the payment is still not received, consider looking into the latest information regarding your payment processing timeframes and policies.

If you haven't received a refund for a returned item, it's important to check the return policy of the seller and ensure the item was returned within the specified timeframe. Keep an eye on the tracking information to confirm the seller received the return. Refunds can take a few days to process after the seller confirms receipt of the returned item. If it has been longer and you still haven't received the refund, we recommend checking the specific return details in your eBay account or looking at the resolution options available to you.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

To speak with a live person regarding a problem with a broken item you received, please refer to the link available on this page for the most up-to-date contact information.