Facebook Preguntas frecuentes de los clientes

To delete an old Facebook account you cannot access, you typically need to recover the account first. If you're unable to retrieve access, Facebook has a process to report accounts that cannot be accessed. Look for the appropriate forms or options related to account deletion on the official Facebook page. Once verified, they may assist with deleting the account.

If you cannot access the two-factor authentication method you've set up, you may be able to log in using backup codes, if you saved them when setting up two-factor authentication. If you don't have access to your authentication method and can't use backup codes, we can't turn off two-factor authentication. You'll need to follow the prompts on the login screen for recovering your account, which may involve answering security questions or getting help from friends.

To recover your Facebook account, go to the Facebook login page and click on "Forgotten password?" Follow the prompts to enter your email or phone number associated with your account. You'll receive instructions via email or SMS to reset your password. If you no longer have access to your recovery information, follow the on-screen instructions to verify your identity. Make sure to check your spam or junk folder for any recovery emails.

If you're receiving codes through email but not through text, ensure that the phone number linked to your account is correct and active. You can also check your account settings to verify your preferred contact methods. If you're still having trouble, consider using the email option to regain access. Follow the prompts provided by Facebook to reset your password or secure your account.

To change your phone number for account recovery, go to your Facebook settings. Under the "General" tab, you can edit your contact information, including your phone number. After updating your number, make sure to save the changes. If you're having trouble accessing your account, follow the on-screen instructions for account recovery.