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Groupon Customer FAQ

Top Answers & How-to Guides

How do I Contact Groupon Customer Service?

The question we are asked most often is about how to talk to Groupon customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to delete your...

How do I update my account info on Groupon?

Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon Gateway account...
Ask any question you have about Groupon customer service, get an answer now.

Recent Groupon Customer Questions

How do I redeem my show tickets

To redeem your show tickets purchased on Groupon, you will typically need to follow the instructions provided in your purchase confirmation email. This usually involves either printing your tickets or displaying them on your mobile device at the venue. Make sure to check the specific redemption instructions linked to your event, as they may vary by venue or organizer. Ensure you have any necessary identification or confirmation number available when you arrive.
Asked Jun 7, 2025 2:40 PM

How do I delete items from my cart

To delete items from your cart on Groupon, go to your cart and find the item you wish to remove. There should be a "remove" or "trash" icon next to the item. Click on that icon, and the item will be deleted from your cart. If you want to continue shopping, simply return to the deals page.
Asked Jun 5, 2025 7:15 PM

I ordered some solar lights on 23rd May & on tracking parcel says delivered on 31st May, but no sign of package 📦 what has happened???

If your solar lights are marked as delivered but you haven't received them, please check around your property for any delivery notes or places the package might be left. Sometimes packages are left in hidden locations. If you still cannot find it, we recommend reviewing your order details and considering contacting the carrier for more information. Additionally, if you need further assistance regarding your order, there is a link to the most up-to-date contact information right here on this page.
Asked May 31, 2025 1:52 PM

I have a Groupon that is expired. Is there any way I can get it extended or use the value that I paid for it?

Expired Groupons generally cannot be used or extended. However, depending on the merchant's policy, you may still be able to redeem the value of the Groupon, typically at the discretion of the business. We recommend checking directly with the merchant for their specific terms regarding expired vouchers.
Asked May 16, 2025 4:46 PM

Hi, I purchased tickets for the seal tour in San Diego on Wednesday May 28 at 10:00 am. I have just realized we are actually leaving that morning and I need to schedule it for a different day. Please advise

To change the date of your seal tour tickets, please check the cancellation and rescheduling policies associated with your purchase. If the tickets are eligible for rescheduling, follow the instructions provided in your confirmation email or on the Groupon website to select a new date. Make sure to act promptly to secure your desired time.
Asked May 12, 2025 7:50 PM

Help me with my Groupon customer service issue

Reporting Issues

How Do I Report Someone Using My Groupon?

Resolving a customer support issue can be a challenging experience, but there are several tools that Groupon offers to assist you,...

What Do I Do If My Groupon Order Is Missing?

Groupon offers coupons that can be used to purchase goods from different vendors at a discount. When you make orders from different...

What Do I Do If My Groupon Shipment Is Missing?

Missing shipments can be a frustrating experience for anyone. Groupon offers updates on its website to track your product shipment...

What Do I Do If My Groupon Is Marked as Delivered but Is Missing?

If your Groupon is missing, visit Groupon's website using your cell phone and check your "My Groupons" page. If it's not there, contact...

What Do I Do If My Groupon Voucher Isn't Working?

Groupon lets you purchase discounted goods in advance with a voucher. If the voucher isn't working, review the details and contact...

What Do I Do If I Bought a Groupon and the Code Does Not Work?

Finding a great deal on Groupon, such as a coupon or cashback, can be exciting until the code doesn't work. This article offers practical...

Account Management

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to delete your...

How do I update my account info on Groupon?

Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon Gateway account...

Gifts and Orders

How Do I Send a Gift with Groupon?

Buying gifts on Groupon is a wonderful way to save money and show your friends and family that you're thinking about them. Keep in...

Why Does My Groupon Order Say It's Still Processing?

This article discusses the possible reasons why your Groupon order remains listed as "Processing." Three different reasons are described,...

How do I find my Groupon purchase?

Groupon has revolutionized how people save and experience activities, eat out, and make purchases from local businesses. If you ever...

How do I get Groupon to refund my order?

Groupon is an online marketplace where customers can purchase deals on various products and services. Getting a refund on Groupon can...

How do I change my Groupon order?

Accidents can happen. So what do you do if you purchased a Groupon and you need to change your order? Follow these steps below to ensure...

How do I cancel my Groupon order?

Groupon offers virtual coupons for saving money, but refund policies vary by product or service. Local Deals can be returned within...

Refunds and Policies

What do I do with my expired Groupon deals?

To find out what options are available for expired Groupons, visit the Groupon homepage, scroll to the bottom for "Terms of Use," click...

What is the Groupon refund policy?

The Groupon refund policy allows customers to receive a refund on any eligible voucher within the specified refund period. For Local...
We look to the Groupon issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Groupon issues reported to GetHuman
FAQ Table of Contents

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